Jump to content
  • 0

How do I access ProOrder (US Customer)?


maccam912

Question

Everything I see says to go to "Trading" -> "ProOrder" should be listed. It is not listed for me. When I go to add indicators or systems to a chart I have the option to backtest, but no option to enable ProOrder on a system.

If it matters, I am a US customer.

Link to comment

3 answers to this question

Recommended Posts

  • 0

Hi maccam, you need to activate it in your IG account page first before you can use it from PRT. (or at least this is the procedure in the UK)

  1. Log into your account and navigate to "My IG". 
  2. Click "Settings" - top of the page. 
  3. Click "ProRealTime" - from the menu on the right
  4. You should have ProRealtime already enabled
  5. Click "Enable" under "ProOrder"
  6. Start PRT, it should be now available.

 

Link to comment
  • 0
7 minutes ago, ItsAlex said:

Hi maccam, you need to activate it in your IG account page first before you can use it from PRT. (or at least this is the procedure in the UK)

  1. Log into your account and navigate to "My IG". 
  2. Click "Settings" - top of the page. 
  3. Click "ProRealTime" - from the menu on the right
  4. You should have ProRealtime already enabled
  5. Click "Enable" under "ProOrder"
  6. Start PRT, it should be now available.

 

Would it be here? Am I looking in the right place?

Annotation 2020-03-14 120527.png

Link to comment
  • 0

Yes that is the correct page. There should be "ProOrders" under the "Disable ProRealtime for ..." buttons. If that's all you can see in that page the procedure is different from here in the UK.

This is how it looks on my screen: https://prntscr.com/rgbzqt

If you drop an email to help-desk they might be able to assist.  helpdesk.us@ig.com

Good luck

 

Edited by ItsAlex
adding link to screenshot
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...
us