How do I access ProOrder (US Customer)?

[maccam912]

Everything I see says to go to "Trading" -> "ProOrder" should be listed. It is not listed for me. When I go to add indicators or systems to a chart I have the option to backtest, but no option to enable ProOrder on a system.

If it matters, I am a US customer.

[ItsAlex]

Hi maccam, you need to activate it in your IG account page first before you can use it from PRT. (or at least this is the procedure in the UK)

1. Log into your account and navigate to "My IG". 
2. Click "Settings" - top of the page. 
3. Click "ProRealTime" - from the menu on the right
4. You should have ProRealtime already enabled
5. Click "Enable" under "ProOrder"
6. Start PRT, it should be now available.

 

[maccam912]

7 minutes ago, ItsAlex said:

Hi maccam, you need to activate it in your IG account page first before you can use it from PRT. (or at least this is the procedure in the UK)

1. Log into your account and navigate to "My IG". 
2. Click "Settings" - top of the page. 
3. Click "ProRealTime" - from the menu on the right
4. You should have ProRealtime already enabled
5. Click "Enable" under "ProOrder"
6. Start PRT, it should be now available.

 

Would it be here? Am I looking in the right place?

[ItsAlex]

Yes that is the correct page. There should be "ProOrders" under the "Disable ProRealtime for ..." buttons. If that's all you can see in that page the procedure is different from here in the UK.

This is how it looks on my screen: https://prntscr.com/rgbzqt

If you drop an email to help-desk they might be able to assist.  helpdesk.us@ig.com

Good luck

 

Edited March 14, 2020 by ItsAlex
adding link to screenshot