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Trades closure (13Mar SGT morning) without any email trigger from IG

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Hi All,

Anyone with the same predicament as me?

IG did not send out the email trigger (for fund top up) when my equity falls below 100% and the supposed 2nd email trigger when my equity falls below 75% also didn't come. 

And they closed out numerous of my cryto currencies trades right when the prices was at its bottom at 10:15am SGT time and then the prices start to surge 1min after they close my positions??!!

 

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Yeah i had a similar recently experience although my equity was up, the platform crashed, then my position closed 25% less of than my initial position. Completely ignored my stop loss.

Also a few days prior i was down and tried to close my position then i was advised to call then was told they're not taking any trades. I ended up losing more money.

Regardless of whether I'm up or down i still end up a worse off position.

 

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