Jump to content
  • 0

Whats wrong with your MT4 Charts and trading platform - its not working

GOC

Asked by GOC,

Question

18 answers to this question

Recommended Posts

  • 0
forex_sniper Occasional Contributor

forex_sniper

Posted
Posted

I had the same problems encountered when using mt4. It seems to be unreliable on ig platform...I am testing out on the demo to see how good it is..but somehow the experiences i have encountered is not very good. It is very unreliable...n slow to update. This is just a demo account..i shudder to think what it would like if i were to run on a live account.
This monday morning following the wekend closing..when i open the chart...it was frozen..did not move for a long time...i had to go look at other brokers platform..to check on the mkt..and by the time it started running..it was way against my posn. Even though it was just a demo...i can see that a profit can possibly turn to a loss in such a situation. 
This problem aside....
another problem is that..when i want to buy or sell....i can never close an order...it will always state invalid price or requote...
When i managed to get into posn...and when i try to exit....by clicking the close order..i can Never execute the trade at all.
When i do a right click and open the the trading menu n click on New order...I noticed that the price quoted is not moving in sync with the chart at all. Its just freeze....while the price on the chart continue to update.
Dont know anyone encountered the same problem.
If this is the way things are...i dont think i have the confident to trade live using mt4....
as in my opinion...it is not stable at all. Other brokers platform does not seem to have this problem.
Hope someone can help enlightenen me what did i do wrong....

Link to comment
  • 0
Caseynotes Honoured Contributor

Caseynotes

Posted
Posted
7 minutes ago, forex_sniper said:

I had the same problems encountered when using mt4. It seems to be unreliable on ig platform...I am testing out on the demo to see how good it is..but somehow the experiences i have encountered is not very good. It is very unreliable...n slow to update. This is just a demo account..i shudder to think what it would like if i were to run on a live account.
This monday morning following the wekend closing..when i open the chart...it was frozen..did not move for a long time...i had to go look at other brokers platform..to check on the mkt..and by the time it started running..it was way against my posn. Even though it was just a demo...i can see that a profit can possibly turn to a loss in such a situation. 
This problem aside....
another problem is that..when i want to buy or sell....i can never close an order...it will always state invalid price or requote...
When i managed to get into posn...and when i try to exit....by clicking the close order..i can Never execute the trade at all.
When i do a right click and open the the trading menu n click on New order...I noticed that the price quoted is not moving in sync with the chart at all. Its just freeze....while the price on the chart continue to update.
Dont know anyone encountered the same problem.
If this is the way things are...i dont think i have the confident to trade live using mt4....
as in my opinion...it is not stable at all. Other brokers platform does not seem to have this problem.
Hope someone can help enlightenen me what did i do wrong....

I've been using the mt4 live platform all day and not had any problems except sometimes requotes if hitting 'at market' when price is suddenly spiking. 

Link to comment
  • 0
PaulVic New Contributor

PaulVic

Posted
Posted
13 hours ago, GOC said:

Whats wrong with your MT4 Charts and trading platform - its not working

 

When will your MT4 platform be back on line and become reliable to trade on ?

same problem, have email IG with no reply.  most concerned regarding lack of reliability.  i have used IG platform for years, this is only a problem today but I NEED RELIABILITY.  If not resolved soon will take my business elsewhere.

Link to comment
  • 0
forex_sniper Occasional Contributor

forex_sniper

Posted
Posted
14 minutes ago, Caseynotes said:

I've been using the mt4 live platform all day and not had any problems except sometimes requotes if hitting 'at market' when price is suddenly spiking. 

Thats the difference...maybe the mt4 live platform is good and alive...but somehow i feel they might have somehow neglected the demo platform...Perhaps..you may try to open a mt4 demo account and run it...to see if you encounter any problem.

 

Link to comment
  • 0
Caseynotes Honoured Contributor

Caseynotes

Posted
Posted
2 minutes ago, forex_sniper said:

Thats the difference...maybe the mt4 live platform is good and alive...but somehow i feel they might have somehow neglected the demo platform...Perhaps..you may try to open a mt4 demo account and run it...to see if you encounter any problem.

 

I've not used the demo platform for years but no demo platform is supposed to be parallel to the live, demo is a test bed for the platform builder's technicians and is more akin to a simulator as well as having a completely different data feed. 

The other problem in markets like this is you can't catch spikes (on any platform) unless you are lucky enough to get in on a brief pause, it's like trading news events, the only reliable way to get in is by using resting orders.

Link to comment
  • 0
forex_sniper Occasional Contributor

forex_sniper

Posted
Posted
2 minutes ago, Caseynotes said:

I've not used the demo platform for years but no demo platform is supposed to be parallel to the live, demo is a test bed for the platform builder's technicians and is more akin to a simulator as well as having a completely different data feed. 

The other problem in markets like this is you can't catch spikes (on any platform) unless you are lucky enough to get in on a brief pause, it's like trading news events, the only reliable way to get in is by using resting orders.

I feel the least a demo platform could do is to at least replicate the price as shown in the live platform..If it can't even do this then whats the point of having a demo. While i dont know abt demo platform being used as a test bed for the technicians..but what i understand is that most brokers would use this to let newbies try their hands to get a comfortable grip to what is the feeling like when trading on the broker's platform. It would be a foolish move to negliect it or simply run it differently from that of the live platform...especially one that show its inefficiency...warts and alll..as potential clients would be discouraged and go for other brokers. What they want is reliability.

For myself...i am using it to test its reliability...i  can only conclude that its totally unreliable. Demo users are not expecting anything extraordinary from the demo platform. What they expect is the reliability...ie. data feeds to be updated and in sync with the live platform....the is the least a platform any broker is expected to provide.

As for using demo as a test bed...i am sure the broker has many other resouces..they could have setup a sandbox version behind the scene where they could do all the testing they want...and not share it with users..who may want to test their trading strategies..which is what a demo platform is supposed to do. How else could one test one's trading strategies if the price is not right.

Link to comment
  • 0
Caseynotes Honoured Contributor

Caseynotes

Posted
Posted
2 minutes ago, forex_sniper said:

I feel the least a demo platform could do is to at least replicate the price as shown in the live platform..If it can't even do this then whats the point of having a demo. While i dont know abt demo platform being used as a test bed for the technicians..but what i understand is that most brokers would use this to let newbies try their hands to get a comfortable grip to what is the feeling like when trading on the broker's platform. It would be a foolish move to negliect it or simply run it differently from that of the live platform...especially one that show its inefficiency...warts and alll..as potential clients would be discouraged and go for other brokers. What they want is reliability.

For myself...i am using it to test its reliability...i  can only conclude that its totally unreliable. Demo users are not expecting anything extraordinary from the demo platform. What they expect is the reliability...ie. data feeds to be updated and in sync with the live platform....the is the least a platform any broker is expected to provide.

As for using demo as a test bed...i am sure the broker has many other resouces..they could have setup a sandbox version behind the scene where they could do all the testing they want...and not share it with users..who may want to test their trading strategies..which is what a demo platform is supposed to do. How else could one test one's trading strategies if the price is not right.

the demo and live are different platforms with different feeds. The demo is primarily to allow technicians to test developments before sending them to the live platform, it's the same for any platform developer. The broker allows clients to use the demo but it should really only be used to get an understanding of the layout and controls and also to test strategies but you can't get exactly the same results on demo as live, the demo platform can't actually be linked to the market for obvious reasons.

So for the reasons above no demo platform is as reliable as the live, it's there to enable the live to be as reliable as possible because that's the one that causes broker payouts if it breaks down.

Link to comment
  • 0
forex_sniper Occasional Contributor

forex_sniper

Posted
Posted

While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. 
And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account...i dont know...
I am sure i am not the only one who experience this..... 

Link to comment
  • 0
forex_sniper Occasional Contributor

forex_sniper

Posted
Posted
35 minutes ago, Caseynotes said:

the demo and live are different platforms with different feeds. The demo is primarily to allow technicians to test developments before sending them to the live platform, it's the same for any platform developer. The broker allows clients to use the demo but it should really only be used to get an understanding of the layout and controls and also to test strategies but you can't get exactly the same results on demo as live, the demo platform can't actually be linked to the market for obvious reasons.

So for the reasons above no demo platform is as reliable as the live, it's there to enable the live to be as reliable as possible because that's the one that causes broker payouts if it breaks down.

While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. 
And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account over here...i dont know...
I am sure i am not the only one who experience this..... 

Link to comment
  • 0
Caseynotes Honoured Contributor

Caseynotes

Posted
Posted (edited)
13 minutes ago, forex_sniper said:

While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. 
And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account over here...i dont know...
I am sure i am not the only one who experience this..... 

yes I understand but this last week has been exceptional and even the live web based platform has suffered under the intense pressure. I've been on the live mt4 platform all day every day and as I said earlier it's been fine except for occasional requotes which were half expected.

Edited by Caseynotes
Link to comment
  • 0
forex_sniper Occasional Contributor

forex_sniper

Posted
Posted
8 minutes ago, Caseynotes said:

yes I understand but this last week has been exceptional and even the live web based platform has suffered under the intense pressure. I've been on the live mt4 platform all day every day and as I said earlier it's been fine except for occasional requotes which were half expected.

Thanks for the reply. 
Reckon we will never know the true picture unless we can get a respond from the horse's mouth... But hearing from them is a rarity. You will either get no reply, or they will direct you to get community help over here which is usually the case ...or sometimes you need to tell  them what to do. 
 

Link to comment
  • 0
Caseynotes Honoured Contributor

Caseynotes

Posted
Posted
1 minute ago, forex_sniper said:

Thanks for the reply. 
Reckon we will never know the true picture unless we can get a respond from the horse's mouth... But hearing from them is a rarity. You will either get no reply, or they will direct you to get community help over here which is usually the case ...or sometimes you need to tell  them what to do. 
 

yes the helpdesk support (lack of) has been just as big an issue as the platform problems that have continued all last week and into today as well in spite of the extended shutdown over the weekend to address the problems.

Link to comment
  • 0
AndrewK Occasional Contributor

AndrewK

Posted
Posted
On 16/03/2020 at 15:17, Caseynotes said:

yes I understand but this last week has been exceptional and even the live web based platform has suffered under the intense pressure. I've been on the live mt4 platform all day every day and as I said earlier it's been fine except for occasional requotes which were half expected.

Sorry but I have to ask the question if you are being paid off by IG? For some odd reason you are allegedly the only one who has almost no problems with opening/closing positions or chart delays/freezes. I can tell you I have a live account and it's been an absolute mess these last days which is absolutely unacceptable even more so because the other broker I am using does not have any issues. No need to mention that it caused me losses and other inconveniences. All of this is unacceptable. 

Link to comment
  • 0
Caseynotes Honoured Contributor

Caseynotes

Posted
Posted
On 23/03/2020 at 03:01, AndrewK said:

Sorry but I have to ask the question if you are being paid off by IG? For some odd reason you are allegedly the only one who has almost no problems with opening/closing positions or chart delays/freezes. I can tell you I have a live account and it's been an absolute mess these last days which is absolutely unacceptable even more so because the other broker I am using does not have any issues. No need to mention that it caused me losses and other inconveniences. All of this is unacceptable. 

I have the mt4 platform running from 6am till 10pm often 7 days a week and am generally sat in front of it from 6am to 3pm Mon-Fri and have done for many years. During the last couple of weeks I noticed 1 time the data feed stopped for a duration of less than 3 minutes. Placing trades I occasionally get the spinning timer then notice of requote but only during a short fast moving period, otherwise all trades have been executed without problem. 90% of the problems I've seen reported on the forum have been reported by those using the demo platform. Not I don't work for IG and good luck with your other broker 🙂

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Go to question listing

  • General Statistics

    • Total Topics
      22,107
    • Total Posts
      92,973
    • Total Members
      42,494
    • Most Online
      7,522
      10/06/21 10:53
    Mhamley89
    Newest Member
    Mhamley89
    Joined 03/06/23 20:25
  • Trustpilot

  • Posts

    • AntonioMontana337
      Anonymity in cryptocurrency

      By AntonioMontana337 · Posted

      I don't know but it looks like a really awesome service Because I have come across all sorts of mixers in my work  
    • MongiIG
      IGTV on Demand

      By MongiIG · Posted

      Charting the Markets: 2 June Indices rally as US agrees debt ceiling bill. EUR/USD, GBP/USD rally while EUR/GBP stabilises as US debt ceiling bill is passed. And WTI recoups recent losses while gold, silver on track for first weekly advance. Axel Rudolph FSTA | Senior Financial Analyst, London | Publication date: Friday 02 June 2023               This is here for you to catch up but if you have any ideas on markets or events you want us to relay to the TV team we’re more than happy to.
    • MongiIG
      NFP preview: yesterday's strong ADP an indicator for today's jobs report?

      By MongiIG · Posted

      It was a blockbuster number yesterday for the ADP private payrolls, showing 278,000 jobs opened in May, while forecasts had been for 170,000.  Jeremy Naylor | Analyst, London | Publication date: Friday 02 June 2023 IGTV’s Jeremy Naylor suggests a similar upside surprise could see almost 300,000 jobs created under the non-farm payroll count with estimates for 190,000 job creations. The unemployment rate is seen rising one notch to 3.5%. (Video Transcript) NPFs: what to expect Could yesterday's strong private payrolls number from the ADP reading give us an insight into the potential upside risk to today's non-farm payrolls? That report from ADP yesterday showed 278,000 jobs opened in May - forecasts had been for 170,000. Now the NFP expectations, 190,000 job creations are forecast for the month of May proportionately using that ADP surprise. That would mean an upside reading for NFPs close to 300,000. Why the increase? Now, the unemployment rate is seen rising one notch to 3.5%. Why is that rising? When you've got that rise in the number of job creations, the unemployment rate is not taking the same data that the jobs numbers themselves are being produced from average hourly earnings. We're looking there for that to go up 0.3% month-on-month, 4.4% year-on-year, still below the rate of inflation. Now, this chart shows the unemployment rate back to pre-Covid-19 levels. It's clear that jobs have been created at an appreciable rate and this alongside a relatively strong GDP number and inflation coming down, there may yet be a soft landing for the US economy. But if the Federal Reserve (Fed) does continue to raise rates, things may get a little bit more sticky for the economy and a little bit more difficult to predict. This is a comparison of fed funds rates and US consumer price inflation (CPI) since January 2021. So you can see here the rate at which the US central bank has been piling the pressure on the monetary markets with that rise to five and a quarter percent. And at the same time, the CPI number is coming down, which is a good thing, but it's still not down to the 2% level, 4.9% is a long way away still from the 2% target. So the Fed is entitled still to have an excuse to raise interest rates. US dollar basket Let's take a look at what's been happening with the US dollar basket. Yesterday, we saw a pullback coming through as we saw money going into risk assets because of that rubber stamping from the Senate or the vote in the Senate to approve the budget that's now gone for the presidential seal. EUR/USD And we've seen a second day in a row of losses or the euro for the dollar basket as far as the euro/dollar is concerned, bouncing away from that 76.4% retracement. And I think now, you will have been stopped out if you were short on this, you would have been stopped out on this and hopefully you would have got some profits on the way down. So that's where things are ahead of non-farm payrolls out today at 13:30 UK time. And we will be live on the IG platform at 13:25 today.

Markets

Forex

Indices

Shares

Other markets

IG services

Spread betting

CFD trading

Share dealing

Trading platforms

Web platform

Trading apps

Advanced platforms

Compare features

About Us

How we support you

What we do with your money

How does IG make money?

Professional trading

Contact us

Post topic on Community

Browse Help and Support

Education on Academy

Tweet us @IGClientHelp

UK

IG | Sitemap | Terms and agreements | Privacy | How to fund | Cookies | About IG

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

© 2003 - 2020

IG | Terms and agreements (UK) | Privacy (UK) | Cookies | Investors | Careers | Marketing partnership

×
×
  • Create New...