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I have been trying to get through to support for two days ...my account is locked, the unlock email is not issuing  and now I am beginning to wonder is there a problem with IG....why can they not answer their phones?

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14 minutes ago, Guest PMG said:

I have been trying to get through to support for two days ...my account is locked, the unlock email is not issuing  and now I am beginning to wonder is there a problem with IG....why can they not answer their phones?

At the moment we have a high volume of calls. Everyone that is or has been part of the client facing team are trying their hardest to help with calls/ emails and are working overtime. I can assure you we're working as hard as we can to get back to every client. 

 

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22 minutes ago, CharlotteIG said:

At the moment we have a high volume of calls. Everyone that is or has been part of the client facing team are trying their hardest to help with calls/ emails and are working overtime. I can assure you we're working as hard as we can to get back to every client. 

 

When the dust settle down..ig better take a good hard look at its resources. It's obvious that they are inadequate...both hardware...n personnel. Why bother to keep increasing the number of clients and take pride in the number of clients and markets served when during crisis like this...they are unable to handle....
As a service provider...it is during times like this ...how they handle the situation...and address customers' problems that will either make or break its reputation.
People are not interested in how you handle during peace time..that will usually take care of itself...the real test comes during a crisis...thats when it will show faultlines..and weaknesses and thats when reputation are made or break.
Do take heed. Please dont let your reputation build up over the years go down the drain.
The nature of your business is not much difference from other brokers... a slight hiccups may cause you to lose clients to other brokers unwittingly.
 

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