Onboarded but not verified?

[Stonks]

Hello, I received a call over the weekend to advise I was onboarded successfully but when I try to place orders it tells me I need to verify my nationality.

When I try to do so it goes nowhere and I haven't been able to get through to support via phone at all.. waited 4 hours yesterday, is the service team still working?

[CharlotteIG]

10 hours ago, Stonks said:

Hello, I received a call over the weekend to advise I was onboarded successfully but when I try to place orders it tells me I need to verify my nationality.

When I try to do so it goes nowhere and I haven't been able to get through to support via phone at all.. waited 4 hours yesterday, is the service team still working?

Due to market volatility we've had a surge in applications. All client facing members are trying to get back to as many clients as possible.

Apologies for the delay in getting through to us. 

[Lamprosf]

Hello,

I also need to verify my nationality.

Is there any other way via mail or the ability someone to call us back!

I was waiting too much time without any response.

 

Thank you.

[Guest Evangelos]

I have been waiting for 2 weeks for nationality verification.