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Onboarded but not verified?


Stonks

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Hello, I received a call over the weekend to advise I was onboarded successfully but when I try to place orders it tells me I need to verify my nationality.

When I try to do so it goes nowhere and I haven't been able to get through to support via phone at all.. waited 4 hours yesterday, is the service team still working?

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10 hours ago, Stonks said:

Hello, I received a call over the weekend to advise I was onboarded successfully but when I try to place orders it tells me I need to verify my nationality.

When I try to do so it goes nowhere and I haven't been able to get through to support via phone at all.. waited 4 hours yesterday, is the service team still working?

Due to market volatility we've had a surge in applications. All client facing members are trying to get back to as many clients as possible.

Apologies for the delay in getting through to us. 

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