Deposit taken from bank but not recognised in my trading account
Joined 10/06/23 12:05
Why isn't there a way to set options stop loss on IG platform? Are you planning to implement this feature?
By SergioLage · PostedHi, I started trading Brent Crude Oil in IG platform but I could find a formula to correctly calculate the size I have to put while creating a position, based on the available amount I have. The quotation is based in points and it makes me wonder how operate. Any help is welcome. Also, I plan to work with some leverage in the future, so any tip on this matter is also welcome. Thanks.
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Last Friday I tried to deposit money using a debit card. The payment on the deposit screen bounced and I was advised to get into contact with support to make a deposit, however the money has been taken from my account. I've tried emailing and calling but can't get through on your support line and have not received an email response.
I have spoken to my bank and they have confirmed that the payment was successful on their end, so I need to get in touch with the merchant to fix the error.
Could I please get a response to my email or directed to the right place on this thread.
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