My usd/jpy chart reading incongruent with live chart

[Och]

17/03/2020 - 18/03/2020 I am long on Usd/jpy. My chart Is reading 60 pips below live charts and has a wide spread of 8-10pips I tried all day yesterday to get technical support for over 2 hours with no response. I have no robots on my system. I have checked on different systems Mac/windows computers and the results are the same. This problem continues today. I have compared with charts on OANDA  and investing.com and their charts are normal. What can I do?

[Caseynotes]

1 hour ago, Och said:

17/03/2020 - 18/03/2020 I am long on Usd/jpy. My chart Is reading 60 pips below live charts and has a wide spread of 8-10pips I tried all day yesterday to get technical support for over 2 hours with no response. I have no robots on my system. I have checked on different systems Mac/windows computers and the results are the same. This problem continues today. I have compared with charts on OANDA  and investing.com and their charts are normal. What can I do?

Looking at the chart price comparisons below between IG and 6 other brokers and they are currently much of a muchness but occasionally wider dependencies do occur for short periods between brokers.

The point is you are trading on IG charts and the prices they are able to offer you will depend on what is currently available to them from their liquidity providers, all other brokers are in the same boat.

The increased spread is telling you there are liquidity problems at that particular time and that information should also be taken into consideration before taking a trade.