Is anyone picking up the phone on the dealing desk??

[robertbowler]

WALL STREET IS PHONE ONLY AND YET NOONE IS ANSWERING HOW ON EARTH IS A CUSTOMER SUPPOSED TO CLOSE A POSITION?

[CharlotteIG]

1 hour ago, robertbowler said:

WALL STREET IS PHONE ONLY AND YET NOONE IS ANSWERING HOW ON EARTH IS A CUSTOMER SUPPOSED TO CLOSE A POSITION?

Wall st is currently suspended. The underlying is suspended. No one can trade on this market. When it goes available (green) it means the underlying is open again and everyone can trade. 

This is not an IG suspending the market, it's the underlying. 

https://www.ig.com/uk/glossary-trading-terms/limit-up--limit-down-definition

[robertbowler]

Great I know Im an ex futures sales trader I just wanted to check it wasnt going to remain phone only trading by IG  after it opens as noone picks up the phone !!

[CharlotteIG]

Just now, robertbowler said:

Great I know Im an ex futures sales trader I just wanted to check it wasnt going to remain phone only trading by IG  after it opens as noone picks up the phone !!

It's not restricted for some and fine for others. When this happened no one can trade over the phone either. 

At the moment we have a high volume of calls. Everyone that is or has been part of the client facing team are trying their hardest to help with calls/ emails and are working overtime. I can assure you we're working as hard as we can to get back to every client. 

[robertbowler]

I know I can imagine its bedlam I worked @ IG years ago lol .. luckily Im short everything anyway ..thanks for getting back to me ..be safe

[CharlotteIG]

36 minutes ago, robertbowler said:

I know I can imagine its bedlam I worked @ IG years ago lol .. luckily Im short everything anyway ..thanks for getting back to me ..be safe

Thank you so much. 🙂