Withdrawal of Funds

[TJMillions18]

Hi, 

I requested to withdraw part of my funds from my account on Thursday 12th March, so a week ago today. The funds have been taken from my account, but I haven't received them in my bank account. Slightly worried because it has been such a long time. 

Any help would be great please?

 

[Guest Missy]

Same here- I emailed them 4 times, no response...

[CF1234]

I have exactly the same problem, and zero response from IG. They seem to be ignoring everyone.

[MrH84]

Anyone have any updates on their progress? I'm into the 9th working day and still nothing. Spoke to a customer service assistant who said to call back tomorrow and they would get me my ARN so i could track the payment but he couldn't get it why i was on the phone with him?? On hold for 40 minutes now and no joy, another example of companies in this crisis which will do poorly in the future if they treat their customers like this. My withdrawal isn't even for a large amount.

[Guest Thomas]

I have just spoken to them on the telephone. They say that there was a problem with the payments and have reprocessed them, blaming the card issuers. I didn't get a time period of when to expect the withdrawal to hit my bank.

[HxnZee]

Maybe I should stop depositing more funds with this broker.

[Caseynotes]

16 hours ago, Guest Thomas said:

I have just spoken to them on the telephone. They say that there was a problem with the payments and have reprocessed them, blaming the card issuers. I didn't get a time period of when to expect the withdrawal to hit my bank.

 

11 hours ago, HxnZee said:

Maybe I should stop depositing more funds with this broker.

I withdrew yesterday with no problem. The first time you withdraw funds can take time due to anti laundering and security checks but after the link is established there are usually no further problems, also try to cut down the number of links in the chain by not returning via card.

IG > Payment Service Provider > Visa/Mastercard/Paypal > your Bank.

[vavavoom]

On 19/03/2020 at 20:44, TJMillions18 said:

Hi, 

I requested to withdraw part of my funds from my account on Thursday 12th March, so a week ago today. The funds have been taken from my account, but I haven't received them in my bank account. Slightly worried because it has been such a long time. 

Any help would be great please?

 

Same issue for me.