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Account approval

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Hello

how long does it take verify my account and activate it.
I have sent my ID to your docs.za@ig.com. My email is **********@gmail.com and my username is ********** can you please make my account live.
 
Thank you

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2 hours ago, Javaidset said:
Hello

how long does it take verify my account and activate it.
I have sent my ID to your docs.za@ig.com. My email is javaidset@gmail.com and my username is ********** can you please make my account live.
 
Thank you

Thank you. 

I will let our South African new business team know. Please know due to volatility we're very busy at the moment. 

All the best.

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Hi @CharlotteIG

I am having the same issue with my new account activation for IG SINGAPORE.
The 24 hr Helpdesk is also not picking up my call for more than 20mins or answering my email query.
It has been 2 long days although they have mentioned 'a couple of hours'.

Hope someone from IG will respond.... Can you please kindly assist?

Capture.thumb.GIF.21a6ca979a4c433a0e8fe76b4f8f43e9.GIF
 

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17 hours ago, Lydia285 said:

Hi @CharlotteIG

I am having the same issue with my new account activation for IG SINGAPORE.
The 24 hr Helpdesk is also not picking up my call for more than 20mins or answering my email query.
It has been 2 long days although they have mentioned 'a couple of hours'.

Hope someone from IG will respond.... Can you please kindly assist?

Capture.thumb.GIF.21a6ca979a4c433a0e8fe76b4f8f43e9.GIF
 

Thanks for your post. 

At the moment we're receiving high volumes of new accounts. We're trying to get as many open as possible. I will pass your email onto our new business team in Singapore and see what they can do. 

All the best. 

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Hi @CharlotteIG

I am having the same issue as the above mentioned. 

My email is *****@gmail.com. The helpdesk phone number is unresponsive and the account has been in this situation for a week now. Can you kindly please assist

image.png.b2aa72373f2f7d5e68a103ef529d13cd.png

Thanks & Regards

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On 24/03/2020 at 08:45, Javaidset said:
Hello

how long does it take verify my account and activate it.
I have sent my ID to your docs.za@ig.com. My email is **********@gmail.com and my username is ********** can you please make my account live.
 
Thank you

Why don't you share your password and account details while you're at it 😜

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4 hours ago, Dany0889 said:

Hi @CharlotteIG

I am having the same issue as the above mentioned. 

My email is *****@gmail.com. The helpdesk phone number is unresponsive and the account has been in this situation for a week now. Can you kindly please assist

image.png.b2aa72373f2f7d5e68a103ef529d13cd.png

Thanks & Regards

hey @Dany0889,

Thanks for your post I have passed the information onto our new business team. 

Please note we can't share personal information so I have removed your email address from your post. 

All the best.  

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Hi @CharlotteIG

I am having the same issue with my new account activation for IG Australia.
The 24 hr Helpdesk is also not responding. 
It has been more than a few days since I submitted my documents but still not reviewed even though it says it will be done in a couple of hours. 

Can you please kindly assist?

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15 hours ago, SamSia said:

Hi @CharlotteIG

I am having the same issue with my new account activation for IG Australia.
The 24 hr Helpdesk is also not responding. 
It has been more than a few days since I submitted my documents but still not reviewed even though it says it will be done in a couple of hours. 

Can you please kindly assist?

Thanks for your post, 

I will pass your details on to our AUS new business team. 

All the best 

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Same issue. Waiting more than a week for documents approval! No reply for my email sent.

 

 

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On 02/04/2020 at 03:13, JulianoBF said:

Same issue. Waiting more than a week for documents approval! No reply for my email sent.

 

 

We're sorry for the delay but I have passed your details on. 

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