Jump to content
The Twitter Feeds are now back on the Platform ×
  • 0

No phone support calling IG helpline for 3 days now.


Heavyweight_Prop

Question

16 answers to this question

Recommended Posts

  • 0

I truly apologize for the lack of phone support. Due to the  volume of calls we've been receiving it's been extremely tough for many clients to get through to us. Please send an email to helpdesk.uk@ig.com with your query. Please ensure you cc me in the email kenneth.fasedemi@ig.com. Once I receive it I will give you a call.

Link to comment
  • 0
Guest CantMakedeal

Hi, Im the same. I understand its unusual situation but this is getting close to scam.

Some of my deals are on one market, they say I can not make any new deal. Ok, I don't like that but I understand so I try to close, I can't do that either. So do they take this opportunity to make money?? If I lose, they don't care or they will look after? I don't think so its getting close to a scam business.

Link to comment
  • 0
1 hour ago, Heavyweight_Prop said:

I have called IG helpline support 3 days in a row, each time I have been on hold for over an hour then at some point the line just drops. 

So far, there has been no voice support available, I am about to move accounts if this doesn't get addressed, anyone with the same issue?

I cannot get in contact with IG either.

I cant make a deposit and they won't answer emails either.

They were quick enough to set up my account, but since then no service.

Link to comment
  • 0
32 minutes ago, DTFasedemi said:

I truly apologize for the lack of phone support. Due to the  volume of calls we've been receiving it's been extremely tough for many clients to get through to us. Please send an email to helpdesk.uk@ig.com with your query. Please ensure you cc me in the email kenneth.fasedemi@ig.com. Once I receive it I will give you a call.

This is just a post to confirm Kenneth does work on our service desk for IG.

If you need any help, do cc him in. 

  • Great! 1
Link to comment
  • 0
Guest MohiSG

I am in the same boat--been calling their line to deposit USD funds but unable to do so...

It only gives option to add SGD funds by card--why is that??

Account approved but unable to add funds--is there a solution??---i have been waiting on calls 

Link to comment
  • 0
Guest Sasha

Same here, been calling them and emailing them for a week now and no response, I think something is going on with them, some day we might wake up to the news that IG has gone bankrupt, it seems a little bit suspicious, every time I call them I am about an hour on the call untill line drops

Link to comment
  • 0
On 25/03/2020 at 13:09, Sacky said:

I cannot get in contact with IG either.

I cant make a deposit and they won't answer emails either.

They were quick enough to set up my account, but since then no service.

I feel the same, been on hold now for 45 mins, wouldn't be so bad if I hadn't heard the SAME message 900 times while waiting. Obviously if I could find help online, I wouldn't be trying to call. There is no response via chat or the phone. My order keeps cancelling the minute I place it.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      21,682
    • Total Posts
      92,031
    • Total Members
      41,968
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    m5613
    Joined 30/03/23 21:23
  • Posts

    • Stock Market Content: SP500, Apple (AAPL),Tesla (TSLA), Amazon (AMZN), Nvidia (NVDA), Microsoft MSFT, Berkshire Hathaway (BRK/B), Block, Inc (SQ), Meta Platforms, Netflix (NFLX), Enphase (ENPH), Alphabet GOOGL and Bank of America BAC. Stock Market Summary: Trade long until Earnings reports 14 April. Buy the rumor sell the fact situation. The Elliott Wave market structure is also strongly suggesting higher price levels in the short term our analysis and trading strategy is risk on. Elliott Wave Analysis: Wave (i) of v) Trading Strategy: Trade Long Buy the Wave (ii) dip. Video Chapters 00:00 SP500 / NASDAQ 100 10:04 Apple (AAPL) 13:06 Amazon (AMZN) 13:42 NVIDIA (NVDA) 16:03 Meta Platforms (META) 16:26 Netflix (NFLX)  17:24 Enphase (ENPH) 22:06 Alphabet (GOOGL)  26:00 Microsoft (MSFT) 27:07 Berkshire Hathaway (BRK.B) 27:50 Tesla (TSLA) 28:12 Block Inc. (SQ)  29:27 Bank of America BAC 31:50 Thanks for supporting Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com  Level Up - Test the Trial Service!    
    • Stock Market Content ASX200 CBA BHP RIO FMG NCM Gold Lithium Nickel Copper DXY AUDUSD Elliott Wave Analysis Summary: Today,  I present a bearish picture for the ASX200 Banks and Resources today. The USD to move lower and resources higher with a bank corrective rally, with resources and banks to rally the ASX200 should scoot along nicely higher - that said, the 7200 will see a Classic TradingLevels pattern. Elliott Wave: ASX200 Wave C of (2) Strategy ASX200 Stall at 7200 then a move to 7300 Video Chapters 00:00  S&P/ASX 200 (XJO) 19:42 Commonwealth Bank CBA / Bank Sector XXJ 20:24 IRON ORE BHP Group (BHP), Rio Tinto (RIO), Fortescue Metals Group (FMG) 21:30 Newcrest Mining NCM / GOLD XAUUSD. Silver 24:25 AUDUSD / US Dollar DXY 26:12 copper stocks 27:14 Nickel stocks 28:26 Lithium Stocks 30:46 Thanks for supporting Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com  Level Up - Test the Trial Service!    
    • SP 500 Daily  
×
×
  • Create New...