Funds Not Reached My Account, Money has Left Bank Account

[Sharenjit]

Dear Community

I am in need of help desperately,  we did a bank transfer last week from my partners bank to my IG trading account.  I did not realise that the money had to be from a account held in the same name as the IG account holder.  The money has been transferred however my IG account has not been debited.  I am really stressed and worried.  Tried calling IG ,  sent numerous emails to the helpdesk and no one is replying.  Please please can anyone help ?

Thanks

Sharen

Edited March 26, 2020 by Sharenjit

[CharlotteIG]

19 hours ago, Sharenjit said:

Dear Community

I am in need of help desperately,  we did a bank transfer last week from my partners bank to my IG trading account.  I did not realise that the money had to be from a account held in the same name as the IG account holder.  The money has been transferred however my IG account has not been debited.  I am really stressed and worried.  Tried calling IG ,  sent numerous emails to the helpdesk and no one is replying.  Please please can anyone help ?

Thanks

Sharen

Thanks for your post. 

The funds will be in our third party pool. After 10 days we will sent the funds back to where they came from. 

However, if you want the funds back sooner, please send across a bank statament that shows the name of the account holder, bank logo, account number, sort code and the payment to IG. 

Once we see this we will send the funds. 

Please make it clear in the email that the funds were sent from the wrong persons account and need to be sent back there. 

All the best