Jump to content

One position been closed automatically without reason

Recommended Posts

Hi to All 

I don't know if anybody had that experience in pass, but on my spread acc yesterday evening few minutes before 8pm one of my position been closed on big lost. 

I had enough deposit, there was no setting at all on that position for closing. 

Is there any explanation ?? I did email to IG customer help but no answer so far. 

How can I deal with it ? 


Link to post

We wouldn't close people just because they're going into a profit. 

We dn't make money that way @Jin1234, I will pass your details on. 

38 minutes ago, Guest Jin said:

I have had to open positions with no stop limit, and both positions have been closed as I am going in to profit. Why are my trades being closed?

Because you are a guest I cannot pass your details on. If you email us someone can investigate. 

Link to post

Hi, I do not know what is happening! my account I put in a CFD order. It opened and closed by itself. I did not put a stop limit and this made me lose money! it happened 2 times ! please let me know what should i do?

Link to post
Guest MichalC
On 02/04/2020 at 15:08, CharlotteIG said:


Thanks for this. I can't see your account but I will get someone to pick up your email and get back to you on this. 

All the best. 

Hi Charlotte any news ?? how we can sort it ? 

Link to post

Hi Guys, thank you for all your comments, my situation happened while I was on mobile web application, is yours the some guys ? Maybe they have bug with it, and all our cases are proof for that, and maybe we will be able to get some compensation? I have 20 positions opened that day, and for some reason that one which had biggest lost at that minute was closed. This is so strange .....

Link to post

Well I did call customer service, they said they will get back to me which of course DID NOT HAPPEN! they insisted I placed a stop limit which was totally untrue! I think if there is a glitch on their system. they should compensate us as this glitch caused us to lose money! I do hope they will do something about this to rectify!

Link to post

Hi KimT, I change few emails with few customer service operators, there was only one replay "we can see your position was closed using web mobile app" which I know, but I didn't close it !!. I agree they should compensate us, for me re open that lost position with the same start level will be enough, then I can deal with it and decide what I like to do. 

Link to post

Why are there no responses from TECH SUPPORT? This seems extremely unprofessional behaviour by IG.com

Should this be reported to the FCA or does IG feel 'above' the Financial Conduit Authority?

Edited by rwi
typos and additional content
Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      14/01/21 09:51

    Newest Member
    Joined 23/01/21 20:28
  • Posts

    • yes the twitter poster did mention the 1 month lag but what is the point of you posting a link to an article on the total deaths for 2020 dated in October hahaha.   as you can see the 2020 data is in line with previous years and that's the point. A pandemic should be causing far in excess of normal deaths and in Spain, as in more and more countries as the data comes in, it definitely has not. Not sure why you keep embarrassing yourself maintaining the farce when long since the data has proved  your beloved lockdowns to be not only useless but actually damaging. If only everyone had had their pay stopped for every lockdown then there would have been none at all (just like Sweden).   .
    • Article from EFE agency proving this report wrong.  https://www.efe.com/efe/espana/efeverifica/el-numero-de-muertos-en-espana-2020-no-es-menor-al-anos-anteriores/50001435-4381326
    • As homework try to translate the first sentence right below the table. This is a picture that has been moving around since the beginning of this month. It is fish bait for the right-wing fellows in Spain, they love this kind of fake reports.  It is interesting that you are now posting it as well, very interesting.
  • Create New...