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orders for US stocks are not executing

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Hello I am new to trading and hopefully this is not a silly question. I have placed a order for a US company stock at the price which was displayed at the time. why isn't this order executing and it just seems to stay in the orders? Am I doing something wrong? As the price of the stock keeps rising I have to keep increasing my buy price which is really annoying. 

 

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16 minutes ago, Jimmyk said:

Hello I am new to trading and hopefully this is not a silly question. I have placed a order for a US company stock at the price which was displayed at the time. why isn't this order executing and it just seems to stay in the orders? Am I doing something wrong? As the price of the stock keeps rising I have to keep increasing my buy price which is really annoying. 

 

Hi, check you have filled out the W8BEN form for US stocks from your 'My IG' web page > Settings > US stocks.

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yes I have filled in the form thank you . I have tried calling customer support number and been on hold over 25 min both times and I was just disconnected both times. So frustrating 

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