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Accout Help


RedW

Question

Hello,

I have registered an account and deposited some cash, however I get an error when trying to place a trade. The error reads something along the lines of "an unexpected error occurred".

There is also a second deposit of cash that is yet to show up in my account.

I phoned several times on Thursday to try to get this sorted, but I kept getting passed around, or the phone just cut off. I've also emailed support, but they said I must complete the registration of my account. Nothing seems to be not completed from my end, so if this is the case can someone please point out what I need to do?

I realise you are very busy at present, but I have deposited cash that I can use for trading nor withdraw to use elsewhere. As you can imagine this is extremely frustrating.

Any help would be greatly appreciated.

 

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