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Explanation of charges

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On 01/05/2020 at 01:02, jasear said:

Thanks for responding. When I check the transaction history it seems to have deducted £10. However, I am still seeing these charges. Its the next month (May) I bought 5 USA stocks last month (April) but I still see this charge quoted when I try to purchase.

I think I read somewhere this is a bug and you do actually get the £10 refunded but want to confirm this is the case before I make any further stock transactions.2051687981_Screenshot2020-05-01at00_55_44.png.be73c613d521c78131f5cc14efb83a26.png

Screenshot 2020-04-29 at 15.32.58.png

Please ignore the second screenshot (vodafone) I dont know why I cant remove it.

There was an issue applying the new fees to clients accounts. If you were eligable for the new reduced commission rates we will be refunding the amounts back to your IG account. 

Apologies for the inconvenience

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  • 5 weeks later...

Dear IG,

After buying 3 American stocks for £1000 each....It seems to have cost my account £100 to do so? I appreciate £10 per trade, plus 0.5% conversion fee, but surely that should only add up to £45 30 (10 +10 +10 commission) plus £15 (being 0.5% of £3000)?

What am I missing here? Am I also being charged £15 per share for exchange? Or am I just suffering exchange rate? If so how can I find out the daily exchange rate for buying US shares with GBP?


Many thanks


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  • 4 weeks later...

Hi Guys

This is in my ISA account. Can someone explain this please? I seem to have lost quite a lot over what exactly? Currency conversion? I should be +$21 instead I am £13 down over the two transactions. How come?

Screenshot 2020-07-02 at 14.27.45.png

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  • 2 months later...

Can someone confirm when the qualifying month starts ie 1st September. 

I joined on the 24th September and currently waiting for my Isa to transfer over. 

So does the first month start on the day I joined or 1st of every month or do I have just 3 days to trade 3 shares 

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