By ScalperAndy · Posted
By DominicWalsh · Posted
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.
CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.
The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
The IG mobile app has been freezing since the latest update. This is an issue that IG is aware of (especially on Samsung Note 10). This issue occured while I was transferring funds towards my open positions, and prevented me from accessing my account to close out open positions. As a result I incurred huge losses (please note: I have hardly incurred any losses since joining IG, against securing reasonable profits in the same period). I've experienced very high levels of anxiety in the past 24hrs since this incident occurred, I have not been able to sleep and had a panic attack this morning as a result.
I contacted the helpdesk and they did not answer my calls until 2hrs later. They were very rude and suggested that perhaps I was cooking or doing my hair and was distracted, therefore incurred the losses! Can you believe this?
I have done some research and found this is a known issue and I would like to know if anyone here experienced the same issue, as I intend to escalate.
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