Jump to content
  • 0

Issues with the app - 21/04/2020 (Anyone else experience this?)


costarr

Question

The IG mobile app has been freezing since the latest update. This is an issue that IG is aware of (especially on Samsung Note 10). This issue occured while I was transferring funds towards my open positions, and prevented me from accessing my account to close out open positions. As a result I incurred huge losses (please note: I have hardly incurred any losses since joining IG, against securing reasonable profits in the same period). I've experienced very high levels of anxiety in the past 24hrs since this incident occurred, I have not been able to sleep and had a panic attack this morning as a result. 

I contacted the helpdesk and they did not answer my calls until 2hrs later. They were very rude and suggested that perhaps I was cooking or doing my hair and was distracted, therefore incurred the losses! Can you believe this? 

I have done some research and found this is a known issue and I would like to know if anyone here experienced the same issue, as I intend to escalate.

 

 

 

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,065
    • Total Posts
      88,115
    • Total Members
      69,064
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Cueball
    Joined 02/10/22 20:33
  • Posts

    • SP500 US Stock Bear Market: AMZN, AAPL, NVDA, TSLA, GOOGL, BRK.B, SQ, META, NFLX, ENPH, MSFT, BAC, JPM, GS. Elliott Wave Technical Analysis  Stock Market News: OPEC to consider oil cut of over than 1 million barrels per day Stock Market Summary Elliott Wave Count: Elliott Wave Analysis - (iii) of v) of 3 of (1) Analysis US Stocks: Tesla TSLA, Amazon AMZN, Nvidia (NVDA), Apple AAPL, Microsoft MSFT, Berkshire Hathaway (BRK/B),Block, Inc (SQ), Meta Platforms, Netflix (NFLX), Enphase (ENPH), Alphabet GOOGL. XFL Finance Sector ETF, JPMorgan JPM & Bank of America BAC, Goldman Sachs Group Inc (GS) Stock Market Trading strategies: Monday should follow Friday lower in the bearish weekly cycle. Holding short until Wave 3 for most stocks Video Chapters 00:00 SP500 02:11 Apple (AAPL) 03:18 NVIDIA (NVDA) 03:34 Amazon (AMZN) 05:00 Meta Platforms (META) 05:58 Netflix (NFLX)  07:23 Enphase (ENPH) 09:17 Tesla (TSLA) 10:20 Alphabet (GOOGL)  12:08 Microsoft (MSFT) 13:07 Berkshire Hathaway (BRK.B) 14:48 Block Inc. (SQ)  15:55 Banks JPM, GS 20:19 End. Thanks for supporting! Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com    
    • Dow daily Nothing new on the eastern front But maybe a bounce?        
    • I don't understand how the currency gain plays out if you hold USD denominated shares since I should have a massive gain on my account given the fact it is a GBP account (and you dont allow us to hold multiple currencies like IBKR does)
×
×
  • Create New...