Jump to content
  • 0

Live account pending


Geriola

Question

Hi 

I just have a query about opening my first live account. I sent in the forms of ID and proof of address about 4 days ago

and I just want to see if there is any available update.

Thanks

 

Regards

 

Ger

Edited by Geriola
  • Like 1
Link to comment

5 answers to this question

Recommended Posts

  • 0

Same boat here - Waiting 4 days now for the account activation. Wrote to them on two different email support addresses with no reply either. I know we are in "special circumstances" but it takes little effort to inform customers on the ways company is dealing with it. 

I know that Degiro is down on staff members (official info on their site) and they're having a queue system for new applicants - you just get the number in the queue (currently like 7k+ ) and info that once it will be close to your turn they will contact you via email to finish the process. I guess it's the same issue here and all we can do is seat and wait... shame it is not communicated. 

 

Link to comment
  • 0
On 24/04/2020 at 01:00, mvfc22 said:

I am also waiting, it says that it usually takes 2 hours, I am hoping I will also not have to wait this long to get my account activated...

Just a reality check for you. I applied for a share account on the 22/3/2020, my account has finally been approved and opened as of this morning, 27/4/2020.

Posts to the forum won't speed it up. Emails won't speed it up. I didn't try waiting in a phone queue, but other posters have. All you can do is sit tight, or go to a different provider.

On 24/04/2020 at 14:22, spawlowski said:

Same boat here - Waiting 4 days now for the account activation. Wrote to them on two different email support addresses with no reply either. I know we are in "special circumstances" but it takes little effort to inform customers on the ways company is dealing with it.

IG's communication is pretty dire if my experience is anything to go by. It takes about a week to get a first reply to an email, might be a little faster for follow-ups. Don't make the mistake of using a mail forwarding email address (can't send, only receive) as your IG account address, that causes no end of issues with them claiming data protection, even though I didn't even ask at any point for anything account confidential. Had to change it to a different address in the end.

I don't feel they accurately deal with emails - the responses to me so far kinda miss the mark and just feel a bit sloppy.

On 24/04/2020 at 14:22, spawlowski said:

I know that Degiro is down on staff members (official info on their site) and they're having a queue system for new applicants - you just get the number in the queue (currently like 7k+ ) and info that once it will be close to your turn they will contact you via email to finish the process. I guess it's the same issue here and all we can do is seat and wait... shame it is not communicated. 

 

Absolutely, this is what IG needs. Stop telling people that document verification takes around 2 hours when it takes a week. Tell people that applications are queued and tell them the current queue length and processing time of >1 month. The reason why their customer support is so busy and unable to reply promptly is because they are not providing the correct information up front on the website. It's not rocket science.

Oh, and they will want to have additional personal wealth information sent to them by email instead of collecting it during the sign up process - another drag on customer service.

On 26/04/2020 at 07:57, ophirian said:

Hi, I just want to check if there is any support assistance wherein I can call/chat regarding my pending live account approval?

Don't waste your time and get stressed. Either wait or go elsewhere.

If I hadn't send my ID documents to IG at the beginning, I wouldn't have waited the >month time period and just gone elsewhere.

Just for a comparison: I opened up an account with another financial provider in the mean time, not brokerage but it had all the same verification requirements. It took ~2 hours, including human verification of ID document photos and a bit of email communication. Says it all really.

Link to comment
  • 0

So, some other things to note:

If you have used the forum before account approval, you will likely lose the forum nick you chose as you have to re-register for the forum. Your old nick will still be floating around, you just won't have access to it (or perhaps it is just not linked to your account, but you can still login separately, no idea).

After eventually having my share account approved, I was able to open an ISA account without further delays.

Although not immediately necessary, I decided to verify my bank account for withdrawals. This involves submitting a screenshot of an online banking statement from your bank account, which is then manually verified again. This verification only took a few hours.

I made a small test deposit by bank transfer into one of my accounts to verify I was doing things correctly. The deposit arrived into the account overnight.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,104
    • Total Posts
      88,179
    • Total Members
      69,098
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Protato
    Joined 04/10/22 18:59
  • Posts

    • Stocks: AAPL, AMZN, NVDA, TSLA, GOOGL, BRK.B, SQ, META, NFLX, ENPH, MSFT, BAC, JPM. Elliott Wave  SP500 US Stock Bear Market: AMZN, AAPL, NVDA, TSLA, GOOGL, BRK.B, SQ, META, NFLX, ENPH, MSFT, BAC, JPM, GS. Elliott Wave Technical Analysis  Stock Market News: Stocks rise, however the move up continue to move up on lower volume, divergence and corrective bear market rally, that should complete in the next trading session Stock Market Summary Elliott Wave Count: Elliott Wave Analysis - (iv) of c) of 4 of (1) Analysis US Stocks: Tesla TSLA, Amazon AMZN, Nvidia (NVDA), Apple AAPL, Microsoft MSFT, Berkshire Hathaway (BRK/B),Block, Inc (SQ), Meta Platforms, Netflix (NFLX), Enphase (ENPH), Alphabet GOOGL. XFL Finance Sector ETF, JPMorgan JPM & Bank of America BAC, Goldman Sachs Group Inc (GS) Stock Market Trading strategies: Looking to short the top and turn in the trading session Video Chapters 00:00 SP500 06:58 Apple (AAPL) 12:22 NVIDIA (NVDA) 14:40 Amazon (AMZN) 18:35 Meta Platforms (META) 20:17 Netflix (NFLX)  21:41 Enphase (ENPH) 24:14 Tesla (TSLA) 27:59 Alphabet (GOOGL)  30:35 Microsoft (MSFT) 31:31 Berkshire Hathaway (BRK.B) 32:33 Block Inc. (SQ)  33:38 Banks JPM, GS 36:14 End. Thanks for supporting! US Stocks: Basic Elliott Wave Counts Apple AAPL  Elliott Wave 4  Corrective rally Amazon AMZN  Elliott Wave 4 Nvidia (NVDA) Elliott Wave  ii) Berkshire Hathaway BRK/B Elliott Wave 4 Alphabet GOOGL  Elliott Wave 4 Meta Platforms FB Elliott Wave iv) Netflix (NFLX)  Microsoft MSFT  Elliott Wave 4 Tesla TSLA  Elliott Wave iii) Square SQ /Block Inc. Elliott Wave 4 JPMorgan Chase (JPM) Elliott Wave 4 Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com  
    • US DOLLAR TALKING POINTS: The US Dollar has dropped by as much as 3.3% from the high that was set last Wednesday and many are asking if the USD has topped. Given how aggressively overbought the greenback had become, this retracement looks to be a correction in the trend with no evidence yet of anything larger. However – price is approaching some major supports and performance around those levels will be key for determining near-term strategy. Of particular importance is the fact that the US Dollar is a composite of global currencies so the bigger question is when sell-offs in EUR/USD or GBP/USD might return and, in a related item, how will USD/JPY hold up with the pair pegged to the 145 level thought to be the line-in-the-sand for Japan’s Ministry of Finance? Oct 4, 2022 | Full article on DailyFX James Stanley, Senior Strategist
    • EUR/USD and GBP/USD edge up while USD/JPY falters at ¥145.00 again A pause in the dollar rally sees USD/JPY stuck below recent highs, but both the euro and sterling have made gains in early trading against the greenback.    Chris Beauchamp | Chief Market Analyst, London | Publication date: Tuesday 04 October 2022  EUR/USD rebound continues After falling to a twenty-year low last month, the euro continues to rebound against the US dollar with EUR/USD. This still looks very much like a counter-trend bounce that sees the price head back to the 50-day simple moving average (SMA), currently $1.1018 and then begins to falter. This would be in line with previous bounces since April, all of which have found it impossible to hold above the 50-day SMA. This move could see the price head back to $1.01. Further targets lie at $1.02 and then $1.0374. Source: ProRealTime GBP/USD recovers $1.13 The GBP/USD continues to defy the doomsters with a recovery above $1.13. Its own counter-trend bounce remains intact, and if previous bounces are any guide there is still some potential for upside, even if it only reaches the 50-day SMA. Like EUR/USD, the pound is still making lower highs and lower lows against the dollar, with the previous peak at $1.176 marking out the initial target for this bounce. Both stochastics and moving average convergence/divergence (MACD) have room to move up to support this move, but selling the rallies still appears to be the approach here for this downtrending market, although it looks like for now there is still a desire to push the pair higher in the short-term. Source: ProRealTime USD/JPY stalls below ¥145.00 It does look like ¥145.00 is the ceiling in USD/JPY for the time being – repeated attempts to break higher have come to naught, despite the continued strength of the US dollar. Indeed, it is perhaps precisely that we need a pullback in order for the trend to revive. The pair rallied hard from the August-lows, and now sits at some distance from the 50-day SMA (currently ¥139.15). A pullback towards this level might ‘clear the air’, create a higher low and provide a springboard for fresh bullish momentum. Source: ProRealTime
×
×
  • Create New...