Jump to content
  • 0

Live account pending


Geriola

Question

Hi 

I just have a query about opening my first live account. I sent in the forms of ID and proof of address about 4 days ago

and I just want to see if there is any available update.

Thanks

 

Regards

 

Ger

Edited by Geriola
  • Like 1
Link to comment

5 answers to this question

Recommended Posts

  • 0

Same boat here - Waiting 4 days now for the account activation. Wrote to them on two different email support addresses with no reply either. I know we are in "special circumstances" but it takes little effort to inform customers on the ways company is dealing with it. 

I know that Degiro is down on staff members (official info on their site) and they're having a queue system for new applicants - you just get the number in the queue (currently like 7k+ ) and info that once it will be close to your turn they will contact you via email to finish the process. I guess it's the same issue here and all we can do is seat and wait... shame it is not communicated. 

 

Link to comment
  • 0
On 24/04/2020 at 01:00, mvfc22 said:

I am also waiting, it says that it usually takes 2 hours, I am hoping I will also not have to wait this long to get my account activated...

Just a reality check for you. I applied for a share account on the 22/3/2020, my account has finally been approved and opened as of this morning, 27/4/2020.

Posts to the forum won't speed it up. Emails won't speed it up. I didn't try waiting in a phone queue, but other posters have. All you can do is sit tight, or go to a different provider.

On 24/04/2020 at 14:22, spawlowski said:

Same boat here - Waiting 4 days now for the account activation. Wrote to them on two different email support addresses with no reply either. I know we are in "special circumstances" but it takes little effort to inform customers on the ways company is dealing with it.

IG's communication is pretty dire if my experience is anything to go by. It takes about a week to get a first reply to an email, might be a little faster for follow-ups. Don't make the mistake of using a mail forwarding email address (can't send, only receive) as your IG account address, that causes no end of issues with them claiming data protection, even though I didn't even ask at any point for anything account confidential. Had to change it to a different address in the end.

I don't feel they accurately deal with emails - the responses to me so far kinda miss the mark and just feel a bit sloppy.

On 24/04/2020 at 14:22, spawlowski said:

I know that Degiro is down on staff members (official info on their site) and they're having a queue system for new applicants - you just get the number in the queue (currently like 7k+ ) and info that once it will be close to your turn they will contact you via email to finish the process. I guess it's the same issue here and all we can do is seat and wait... shame it is not communicated. 

 

Absolutely, this is what IG needs. Stop telling people that document verification takes around 2 hours when it takes a week. Tell people that applications are queued and tell them the current queue length and processing time of >1 month. The reason why their customer support is so busy and unable to reply promptly is because they are not providing the correct information up front on the website. It's not rocket science.

Oh, and they will want to have additional personal wealth information sent to them by email instead of collecting it during the sign up process - another drag on customer service.

On 26/04/2020 at 07:57, ophirian said:

Hi, I just want to check if there is any support assistance wherein I can call/chat regarding my pending live account approval?

Don't waste your time and get stressed. Either wait or go elsewhere.

If I hadn't send my ID documents to IG at the beginning, I wouldn't have waited the >month time period and just gone elsewhere.

Just for a comparison: I opened up an account with another financial provider in the mean time, not brokerage but it had all the same verification requirements. It took ~2 hours, including human verification of ID document photos and a bit of email communication. Says it all really.

Link to comment
  • 0

So, some other things to note:

If you have used the forum before account approval, you will likely lose the forum nick you chose as you have to re-register for the forum. Your old nick will still be floating around, you just won't have access to it (or perhaps it is just not linked to your account, but you can still login separately, no idea).

After eventually having my share account approved, I was able to open an ISA account without further delays.

Although not immediately necessary, I decided to verify my bank account for withdrawals. This involves submitting a screenshot of an online banking statement from your bank account, which is then manually verified again. This verification only took a few hours.

I made a small test deposit by bank transfer into one of my accounts to verify I was doing things correctly. The deposit arrived into the account overnight.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,563
    • Total Posts
      96,861
    • Total Members
      44,137
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    1Richard1
    Joined 28/11/23 21:55
  • Posts

    • TradingLounge's Commodity Market Update: Favorable Trading Opportunities in Gold and Silver Persist; We Maintain and Expand Our Positions in These Markets. Uranium Shows Upward Movement in Wave 3, Indicating a Substantial Bullish Trend for Long-Term Investment. Natural Gas Continues Its Downward Trend, While Crude Oil Prices Face Restraints Due to Saudi Arabia's Strategy for Higher Prices. Our Long Trade in Crude Oil is Now in a Promising Position with Reduced Risks. The USD DXY Approaches its 61.8% Retracement Level, Expected to Find Support. Yields Could Have Reached a Peak as TLT Bonds Show an Inverse Low. Video Chapters 00:00 Bitcoin (BTC)  08:40 US Dollar Index, DXY 11:15 TLT Bonds. US Gov Bonds 10 Yr Yields 15:50 Precious Metals: Spot Gold  / US Spot Silver / XGD and Gold Stocks US / ASX 25:19 Base Metals: XME ETF, Iron Ore, Copper. Uranium URA. 31:08 Energy: XLE ETF / Crude Oil / Natural Gas  40:15 End Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge.com  Access Trial here  
    • Because of this, it's wise for traders to thoroughly investigate exchanges before choosing one. I exclusively deal with cryptocurrency exchanges that have declared proof of reserve in the wake of the unfortunate events that saw some go bankrupt and others hack. Because of what I've heard traders say about Bitget and the fact that it met my requirements, I had to start using it right away. Therefore, I'd advise DYOR to choose whatever best meets your needs.
    • The Santa Rally – Christmas Growth in the Stock Market. You may well of heard of the ‘Santa Rally’. It’s a commonly discussed stock market theory. It is the basic concept that the stock markets, particularly the major indices, show positive returns on the run up to Christmas and the New year. Myth or legend? We look at the stats.  As you can see from the below table the FTSE100 rose in price in 12 of the 15 years. That’s 80% of the time. The average difference was 1.95% https://moneysandi.com/the-santa-rally-christmas-growth-in-the-stock-market/ Anyone had any experience of trading this?  #trading #money #trader #investing #investment #crypto #stockmarket #stocks #business #invest #entrepreneur #finance #investor #daytrader #daytrading #trade  #wallstreet #wealth #santarally #finance
×
×
  • Create New...
us