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Restricted from opening new positions



"Sorry. You are currently restricted from opening new positions on your account. Please contact helpdesk if you need any assistance."

I was trading fine, opening positions fine, and then all of a sudden, received this message.

If the helpdesk would answer the phone or reply to an email, I wouldn't need to post here, but like everyone else, I cant get hold of helpdesk.

Incredibly annoying as I trade I had been setting up for days was missed, and the salt in the wound, was that the trade would've turned out to be a good winner.

How does IG explain this?

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