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Showing content with the highest reputation on 15/12/20 in all areas

  1. Thank you very much for working with support and getting it sorted out for all, it was a huge inconvenience to cancel and re-enter just to amend the limit price. I can confirm that this is working for me now.
    1 point
  2. Phoned the IG support phone number and this issue has now been resolved. Thank you !! Can confirm the working orders window has returned to it's previous configuration and is fully functioning.
    1 point
  3. A colleague and I both have exactly the same issue - I reported it on Friday but still no progress or call back. The first guy I spoke to asked me to use a different browser as Microsoft Edge is not supported - but I already tried that - and so has my colleague. We are both very keen to get a resolution to this problem.
    1 point
  4. There has been a change recently that I have tried to raise with IG's support group, but I don't believe they understand what I'm trying to show. Originally your orders were on one line, but recently it's split across two levels. The up/down arrows to adjust limit/stop order levels no longer displays and you can no longer manually type in the new price as this does nothing. As you have suggested you need to now cancel the order and re-submit a new order.
    1 point
  5. ProRealtime gives you the option to add tickers to the list/list and considering it's a IG lookthrough it's obviously there so it should'nt be too hard for IG to add it to the myIG platform, unless for commercial reasons they have chosen to avoid displaying it. My need to tickers are: Reports/historical view of past trades that can be matched progrmatically in Excel. Quick reference to other market makers correlations(is it uncommon to only trade on one platform?) I'd like to compare and research on IG to ensure the Pension Fund manager is not taking the **** consistency in
    1 point
  6. This doesn't really help that much because by that point you've already identified the stock in order to open it. Try searching for an ETF using its symbol. You get a list of results and it's difficult to narrow down to the correct one. TradingView is really popular and well loved and they use the Symbols first, then the name afterwards. Check how easy to use it is and bring a few of those UX aspects into IG please.
    1 point
  7. Hy Charlotte, I am not sure if this is a glitch in the system, but I also have submitted all my documents and they were approved a week or so ago, however, my account is still yet to be activated. I have emailed the help desk but I’m still yet to receive a reply. The application said you’ll make contact when activation has been successful that hasn’t happen yet. I hope you’ll be able to help. Regards, Tendai
    1 point
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