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Showing content with the highest reputation on 12/04/21 in all areas

  1. Hi Everyone, I've been on phone support regarding this but am wondering if others are having the same issue? I can see my current orders (Stops) and Positions, but when I select a stock the chart window displays nothing. I was able to purchase a stock this morning (one that loaded correctly) add my stop, but now have no visibility of the chart or ticket window to edit my stops or buy/sell should I be required. At this stage I have to use my phone.
    1 point
  2. When I log in sometimes, all of my open orders show a quantity of Nan instead of a number, e.g. 500. I assume this means Not a Number. Does this impact the order? The working quanity still show 500. This happens to every order in my order list (which at the moment is 24). Today I manually went in and fixed each one. IG, I think this could be a bug in your system.
    1 point
  3. Weekly Somehow its reminds me of 2015? Thinking some problem around 15K and a couple of months downside?
    1 point
  4. Hi All, This has started occurring in the past month or two; my orders quantity default to -NaN overnight and won't trigger. eg. my Good til Cancelled stops. I can manually go into orders and update the quantities everyday, the levels remain the same and they're good to go for the day. This is fine for medium term swing trading where I'm checking daily, however, this is not practical for long term trades that I'm only watching once a week. Anyone have any advice how to stop this occuring? Thanks in advance
    1 point
  5. 2020/21 allowance is now gone. all you can deposit this year is just 20000 max. (e.g. you can deposit from your card into that account only 20000 max. also this is considering you don't have any other types of isa accounts which can eat into your allowance)
    1 point
  6. No this is not currently offered by IG sadly. In fact the share trading is a pretty basic aspect of IG's offering compared with their leveraged business. The leveraged side is where they make their significant profits and share dealing is secondary in my view Trailing stops have been put into the IG suggestion box by many, but nothing has come of this to date. Maybe if we all keep on asking it may happen but I get the impression suggestions in the share trading arena are not top priority ATM.
    1 point
  7. When I place some buy or sell orders, under the Working Orders tab 'quantity' section, it sometimes doesn't show the volume of shares I'm looking to fill with the order, it sometimes shows '-NaN' or '+NaN'. Only happens on desktop. Is it an error or is this something I don't understand? See attached.
    1 point
  8. I spent Friday re-adding the stop losses and today when I have gone onto the new platform all my working orders were once again set to -NaN. I followed alex9686 and just re-entered the values manually and they seem to have set. But its very worrying that it keeps deleting the quantities on my working orders and makes we worry that the stop losses are totally useless and can't be relied on? Can anyone from IG offer some advice please.
    1 point
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