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MongiIG

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  1. MongiIG's post in RIVIAN IPO was marked as the answer   
    Hi @Dilusha
    Thanks for reaching out.
    Please kindly visit this link on how to buy, trade, invest in IPO stocks (Pre + Post IPO): https://www.ig.com/uk/shares/ipos/how-to-trade-ipo
     
    All the best - MongiIG
  2. MongiIG's post in Platform Issues was marked as the answer   
    Hi @Robhalo
    Thanks for reaching out and apologies for what you are experiencing.
    The IG website and system status page says the current state for our main trading platforms and systems are operational. If you need further help please contact our Trading Services team via email, helpdesk.uk@ig.com 
    I have escalated this to our incident team and technical trading support guys to review this as soon as possible.
     
    All the best - MongiIG
  3. MongiIG's post in unstable IG website was marked as the answer   
    Hi @paklongm
     
    Thanks for reaching out and apologies for what you are experiencing.
    The IG website and system status page says the current state for our main trading platforms and systems are operational. If you need further help please contact our Trading Services team via email, helpdesk.uk@ig.com 
    I have escalated this to our incident team and technical trading support guys to review this as soon as possible.
     
    All the best - MongiIG
  4. MongiIG's post in NEWS bar was marked as the answer   
    Hi @Beat
    The news bar seems to be working perfectly fine refreshing automatically. Try log out and log back into your account to see if any changes. If the problem persists please kindly contact our helpdesk about this, please contact us at helpdesk.uk@ig.com.
     
    All the best - MongiIG
  5. MongiIG's post in Account verification and client support experience was marked as the answer   
    Hi @Kaspars
    The whole account opening process can take up to 2 weeks if additional information is required. You can reach out to accountopening.en@ig.com. The team will reach out to you if any details are required.

    All the best - MongiIG
  6. MongiIG's post in Mr was marked as the answer   
    Hi Paul,
    Thanks for reaching out.
    Shares held as physical certificates can be de-materialized into an electronic format on your IG share dealing account. It costs £100 + VAT per certificate and we only offer this service for most UK stocks and select Irish-listed stocks.
    For more information please kindly visit this link: https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-share-certificates-or-shares-held-with-a-uk-re
     
    All the best - MongiIG
  7. MongiIG's post in Can I manage my partners ISA on my IG account was marked as the answer   
    Hi @McTrucky
    Thanks for reaching out. Your partner has to register/setup their own account first and then submit Power of Attorney (POA) which is an authorisation to act on someone else’s behalf on an account. Apply directly by completing our Limited Power of Attorney form: POA form   Please kindly visit this link for more information: https://www.ig.com/uk/joint-account-and-power-of-attorney   You can find out more by contacting us on the below:
    Phone: 0800 195 3100 (freephone) or +44 (0)20 7633 5300
    Email: newaccountenquiries.uk@ig.com
     
    All the best - MongiIG
  8. MongiIG's post in Can I manage my partners ISA on my IG account was marked as the answer   
    Hi @McTrucky

    When the ‘attorney’ wishes to login into the donors account, they will log into their own account and then have the ability to switch to the account they have POA over.
    This is different from a joint account in that the account remains in the one client’s name –the account holder (donor), and only they have complete control over the account. With ISA accounts you can’t have joint account because it’s a personal tax allowance.
     
    Hope this helps.
     
    All the best - MongiIG
  9. MongiIG's post in Can I manage my partners ISA on my IG account was marked as the answer   
    Hi @McTrucky
    Thanks for reaching out. Your partner has to register/setup their own account first and then submit Power of Attorney (POA) which is an authorisation to act on someone else’s behalf on an account. Apply directly by completing our Limited Power of Attorney form: POA form   Please kindly visit this link for more information: https://www.ig.com/uk/joint-account-and-power-of-attorney   You can find out more by contacting us on the below:
    Phone: 0800 195 3100 (freephone) or +44 (0)20 7633 5300
    Email: newaccountenquiries.uk@ig.com
     
    All the best - MongiIG
  10. MongiIG's post in My platform glitched! was marked as the answer   
    Hi @yogitakhurana
    Thanks for reaching out and apologies for what you are experiencing.
    The IG platform and system status page says the current state for our main trading platforms and systems are operational. If you need further help please contact our Trading Services team via email, helpdesk.au@ig.com 
    I have escalated this to our incident team and technical trading support guys to review this as soon as possible.
     
    All the best - MongiIG
     
     
  11. MongiIG's post in How do I transfer over something from another platform? was marked as the answer   
    Hi @yogitakhurana
    Thanks for reaching out.
    Transferring from a broker based outside of the UK to IG
    Europe-based or US-based brokers to IG: Contact your broker you wish to transfer from to initiate the request. They’ll guide you accordingly and contact our transfers team. Australia-based broker to IG: Complete the relevant form which can be downloaded here, sign with a wet signature and email a copy to helpdesk.uk@ig.com for further processing and guidance. For more information please kindly visit this link: transferring shares
     
    All the best - MongiIG
  12. MongiIG's post in How do I subscribe to an IPO? was marked as the answer   
    Hi @yogitakhurana
    Thanks for reaching out.
    Please kindly visit this link to subscribe: https://www.ig.com/au/shares/ipos/how-to-trade-ipo
     
    All the best - MongiIG
  13. MongiIG's post in Dividend payment time lag was marked as the answer   
    Hi @Visv
    Thanks for reaching out.
    As soon as we receive a dividend payment from any of the shares you own, we will credit your account. It will appear on your ledger as additional cash. You can choose to either reinvest it or withdraw it. 
     
    All the best - MongiIG
  14. MongiIG's post in Can I trade grey stocks on the IG platform ? was marked as the answer   
    Hi @slpip
    Thanks for reaching out.
    Yes it is possible to trade grey markets with IG. You can create an account to access our grey markets. Click this link for the application: create account
    For more information on Grey Markets and to Register your interest for upcoming IPOs please kindly visit the following link: Grey Markets 
     
    All the best - MongiIG
  15. MongiIG's post in Can I manage my partners ISA on my IG account was marked as the answer   
    Hi @McTrucky
    Thanks for reaching out. Your partner has to register/setup their own account first and then submit Power of Attorney (POA) which is an authorisation to act on someone else’s behalf on an account. Apply directly by completing our Limited Power of Attorney form: POA form   Please kindly visit this link for more information: https://www.ig.com/uk/joint-account-and-power-of-attorney   You can find out more by contacting us on the below:
    Phone: 0800 195 3100 (freephone) or +44 (0)20 7633 5300
    Email: newaccountenquiries.uk@ig.com
     
    All the best - MongiIG
  16. MongiIG's post in Non levrage trading was marked as the answer   
    Hi @Staffy
    IG offers non leveraged accounts in the form of some kind of Stocks & Shares account. As it is non leveraged, the client is physically purchasing the underlying stock and therefore will have to have the full amount of funds in their account to cover this.
    Let’s explore some other differences with a non leveraged account to a leveraged account:

    For more information on the products that IG offers please kindly visit and click on these two links: leveraged products and non leveraged products
    I hope this helps.
     
    All the best - MongiIG
  17. MongiIG's post in EOFY Tax statement was marked as the answer   
    Hi @Kudat
    The EOFY 20-21 statements are out. You should be able to find it in your account on My IG > Live Accounts > Statements  

    This statement is automatically generated only if you received dividends during the tax year. Please see the link below for more information on the statement types we provide for the different account types. 
    https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive
    If you need further assistance please reach out to helpdesk.au@ig.com with your account details.

    All the best - MongiIG
  18. MongiIG's post in Stock dividend payment dates. was marked as the answer   
    Hi @Jb2304
    As soon as we receive a dividend payment from any of the shares you own, we will credit your share dealing account. It will appear on your ledger as additional cash. You can choose to either reinvest it or withdraw it. 
    For more information on dividends please click this link: https://www.ig.com/uk/trading-strategies/what-are-dividends-and-how-do-they-work-190719
     
    All the best - MongiIG
  19. MongiIG's post in Can I trade Share CFDs on MT4? was marked as the answer   
    Hi @Pipshikari
    Thanks for reaching out.
    Please note that our product offering on MT4 is limited to FX, indices and commodities. We do not offer shares or ETFs on MT4. You would need to trade these on the IG trading platform or on ProRealTime. 
    All the best - MongiIG
  20. MongiIG's post in 2021 annual statement is still not available for IG AU was marked as the answer   
    Hi @CloudStock
    If you have received dividend during that financial year the statement should be available on that screen. If you received complex dividend you will need to wait until October for the statement to reflect all the dividends once we obtain the information.
    Please see the link below for more information on the statement types we provide for the different account types:
    https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive
    If you need further assistance please reach out to helpdesk.au@ig.com with your account details.

    I hope that it helps.

    All the best - MongiIG
  21. MongiIG's post in 2021 annual statement is not available for IG AU was marked as the answer   
    Hi @CloudStock
    The EOFY 20-21 statements are out. You should be able to find it in your account on My IG > Live Accounts > Statements  

    This statement is automatically generated only if you received dividends during the tax year. Please see the link below for more information on the statement types we provide for the different account types. 
    https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive
    If you need further assistance please reach out to helpdesk.au@ig.com with your account details.

    All the best - MongiIG
  22. MongiIG's post in Withdraw funds was marked as the answer   
    Hi @Kra
    We apologise for the difficulties you experienced while withdrawing. If you would like some assistance or additional information, please contact helpdesk and can you provide your customer ID with the following screenshots above at helpdesk.au@ig.com so that we can reach out, we will be happy to help you further.
     
    All the best - MongiIG
  23. MongiIG's post in Can’t trade was marked as the answer   
    Hi @Bev
    This error usually comes up when you need to complete some information on your account. For example if your Tax File Number is not registered on your account you will have this error message.
    If you want to trade on US stocks or US based companies you will need to complete a W-8BEN form. This form only takes few minutes to complete and you won't see this error message anymore.
    To complete your W-8BEN form, please go to My IG > Settings > Trading US shares (see below):


    I hope that it helps!

    All the best - MongiIG
  24. MongiIG's post in scanning was marked as the answer   
    Hi @amilio, thanks for the question. Using ProRealTime, you are able to make use of ProScreener (Markets Scan). ProScreener is a powerful scanning tool that allows you to scan entire equity and forex markets for instruments that match your investment criteria.
    On ProScreener the available tabs of the Top Movers (predefined scanning programs) tool include and allow you to detect: variations, gaps and abnormal volume, pre-opening variations, candlestick form detection, high order book spread (difference between bid and ask) or high increase in bid or ask volume (up or down).
    Please kindly visit this link https://www.prorealtime.com/en/pdf/proscreener.pdf it is a programming guide for markets scanning (ProScreener).
     
    All the best - MongiIG
  25. MongiIG's post in Seeing percentage P&L instead of £ was marked as the answer   
    Hi @Milovan, thank you for your question. The IG App currently only shows running P&L as £ currency amount. We will be happy to push this idea to our developers to add the P&L % as well. I will pass this message to our developers team.
     
    All the best - MongiIG
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