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Everything posted by JakubIG

  1. Hello, Which order type are you using and at what time? Between 12:30-2:30pm UK time you need to use Limit (All sessions) orders. Market orders can be used only between 2:30pm-9pm. Thanks, Jakub
  2. Hi @ygupta, We don't offer Share Dealing demo accounts. We only offer CFD/SB demo accounts. If you wish to create a live account please go on MyIG > Dashboard > Add an account. Thanks, Jakub
  3. Hi @Midas_Touch, It's been a pleasure to speak with you over the phone. As I said, I'll follow up with our Corporate Action/Transfers team and I'll update via email/phone you as soon as I get any news. I'd like to apologize to you if you haven't received any response in regards to this issue, we have increased our headcount since then to improve the service. Thanks, Jakub
  4. Hi @Scott12347, Not all the ETFs are ISA eligibile as per HMRC policies. Please check this link which contains an updated list of instruments tradable on ISA. Thanks, Jakub
  5. Hi @Ahmad1258, Definitely you can! Please download our "IG Trading" app from the Play/App store. Thanks, Jakub
  6. Hi, I have requested to add INTA on the platform. It should be done by tomorrow morning. Thanks, Jakub
  7. Hi @SelfIsolating2021, Thanks for your feedback. The upper management is already discussing this however I will forward your message in order to push this further. Thanks, Jakub
  8. Hi @Johno1668, The Pay Date is not confirmed as of today. Please note once Pay date is confirmed by the market, our custodian will released the shares to IG once received. Thanks, Jakub
  9. Hi @Carly22, The Australian EOFY will be definitely released by the end of this week. Thanks, Jakub
  10. Hi @happydaayz, Please find the details below: T 0800 409 6789 / +44 (0)20 7896 0079 F 0207 390 3816 E helpdesk.uk@ig.com IG Markets Ltd All the best, Jakub
  11. Hi @DonStrong, Please try now. I have amended something on your account. Thanks, Jakub
  12. Hi @PTtrader, Are you able to share a screenshot of that demo position with us? It sounds to me like you went short on Moderna. Thanks, Jakub
  13. Hi there, You shoould be able to download the plugin from here. Thanksm Jakub
  14. Sure. Please send us a request to update your book cost to helpdesk.uk@ig.com and we'll do it for you. Thanks, Jakub
  15. Hi @rpottanat, Probably you had placed some Limit orders. Those orders will be displayed in the "Orders Tab" and once filled you will see the Shares in the "Positions Tab". Thanks, Jakub
  16. Hi @Krishan, The 3 trades apply to both ISA and Share Dealing accounts. This means that you can perform 1 buy and 1 sell on ISA and 1 buy on Share Dealing for example. Thanks, Jakub
  17. Hi @HarryJ and Carlos, In order to have the reduced commission scheme 3 transactions are enough (2 buys and 1 sell). Thanks, Jakub
  18. Hi @Harjot, You have realized a profit of A$1.90 on that trade. You placed that trade in US$ so the P/L was converted to your base currency which is A$. Thanks, Jakub
  19. Hi @runnergirl, We try to process all Bed&Isa requests within 1 week. The process which consists in selling and buying back the stock through a Market Maker, happens in a few seconds. Thanks, Jakub
  20. Hi, If you trade US/EU/UK etc. shares on your ISA account, you are exempt from Capital Gains tax. You are subject to 30% Withholding tax on dividends (15% if you fill the W8-BEN form in). Thanks, Jakub
  21. Hi @Thomas, The short answer is no – the pattern day trader rule does not apply in the UK. If your trading broker is not regulated by FINRA – ie it is regulated by an authority outside of the US – you will not be bound by the pattern day trader rule. For more info, please click here. Thanks, Jakub
  22. Hi @pchoho, You can find the leverage/margin requirement on the platform as follows. In this example the margin requirement is 5% = leverage 1:20. Thanks, Jakub
  23. Hi @Wojciech, There was a generic technical issue with the news feed indeed. This has been resolved now. Thanks, Jakub
  24. Hi @Nickjfg, There was a generic technical issue with the news feed indeed. This has been resolved now. Thanks, Jakub
  25. Hi @Micaday, Please try the following link to download MT4 on your laptop. In order to create a live MT4 account and receive the credentials please go on the Dashboard > Add an account > MT4 CFD/SB. Should you have any issue with this procedure, please let us know @ helpdesk.uk@ig.com Thanks, Jakub
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