[Why was my selling order rejected.]

3 hours ago, Guest Order rejected said:

I’m having the same problem. Can anyone answer this please?

Hello, 

Which order type are you using and at what time? Between 12:30-2:30pm UK time you need to use Limit (All sessions) orders.

Market orders can be used only between 2:30pm-9pm.

Thanks,

Jakub

[Not able to do share trading on my demo account]

Just now, ygupta said:

I can only see cfd and spread betting platforms, but i want to buy and sell shares ( share trading) so how do i do tht in a demo account?

Hi @ygupta,

We don't offer Share Dealing demo accounts. We only offer CFD/SB demo accounts.

If you wish to create a live account please go on MyIG > Dashboard > Add an account.

Thanks,

Jakub

[Why does IG Help Desk not Respond?!]

4 hours ago, Midas_Touch said:

IG, I hope one of your team please reads and replies to this. Your customer service is shockingly bad. I sent an email to the help desk on 12 July concerning a missing dividend (due in my dealing account on 24 June) and a follow up email on 19 July - but still no reply apart from the usual auto-respond saying we'll reply 'as soon as possible.'

You are a highly profitable FTSE 250 company and this is not the first time that I've had no response. Please invest in some more staff and have the courtesy to let me know that my query is actually being dealt with.

If I hear nothing within 5 working days from today, I will start the formal complaint procedure including, if necessary, referring to the financial ombudsman.

Hi @Midas_Touch,

It's been a pleasure to speak with you over the phone. As I said, I'll follow up with our Corporate Action/Transfers team and I'll update via email/phone you as soon as I get any news. 

I'd like to apologize to you if you haven't received any response in regards to this issue, we have increased our headcount since then to improve the service.

Thanks,

Jakub

[Why can’t I trade ETF’s in my S+S ISA?]

53 minutes ago, Scott12347 said:

Hello, I’m trying to trade a couple of boring ETF’s in my stocks and shares isa (Vanguard S and P as well as ishares S and P)

For some reason when I attempt to do so it says ‘this instrument is not available to trade on the tax wrapper associated to your account’

i was under the impression ETF’s could be traded on a stocks and shares ISA, is this not the case?

Hi @Scott12347,

Not all the ETFs are ISA eligibile as per HMRC policies. Please check this link which contains an updated list of instruments tradable on ISA.

Thanks,

Jakub 

[inquiry : does IG platform could be downloaded on mobile ?]

Just now, Ahmad1258 said:

Can I download IG platforms on mobile ?

Hi @Ahmad1258,

Definitely you can! Please download our "IG Trading" app from the Play/App store.

Thanks,

Jakub

[INTA Shares (IPO on Nasdaq recently) not on IG]

53 minutes ago, Guest PACAL said:

Intapp, Inc (ticker INTA) had IPO a month ago on Nasdaq and looking to buy some shares but they are not available on IG, why would that be? Thanks

Hi,

I have requested to add INTA on the platform. It should be done by tomorrow morning.

Thanks,
Jakub

[Replacing IG 2FA with standard 2FA system]

Hi @SelfIsolating2021,

Thanks for your feedback. 

The upper management is already discussing this however I will forward your message in order to push this further.

Thanks,

Jakub

[POOLBEG...... Open Orphan spin off...?]

Hi @Johno1668,

The Pay Date is not confirmed as of today. 

Please note once Pay date is confirmed by the market, our custodian will released the shares to IG once received.

Thanks,
Jakub

[EOFY Statements]

Hi @Carly22,

The Australian EOFY will be definitely released by the end of this week.

Thanks,

Jakub

[Transfer to another Broker]

6 minutes ago, happydaayz said:

Hi, I am going to transfer all my IG positions to my other broker IBKR. I will initiate the transfer of the positions from IBKR. IBKR requires to know the following information IG Contact name, IG Contact Email, IG Contact Phone, IG Contact Fax. Can someone please point me in the right direction where I can find this information?

thanks

Dave

Hi @happydaayz,

Please find the details below:

T 0800 409 6789 / +44 (0)20 7896 0079
F 0207 390 3816
E helpdesk.uk@ig.com

IG Markets Ltd

 

All the best,

Jakub

 

 

[Can't login in 'Oops something went wrong']

1 hour ago, DonStrong said:

Hello,

I have been unable to access my account almost from the get go, and there seems to be very little by way of recourse/ customer support?

I still get statements sent to my email, but am unable to log in period. Every time i get the message 'Oops something went wrong' and takes me back to the login page. The username & password are correct. I have investments I want to withdraw, but can not? Feels like a scam!

 

Any help much appreciated

DS

Hi @DonStrong,

Please try now. I have amended something on your account. 

Thanks,

Jakub

[Why do my shares show a loss when their price has gone up]

Hi @PTtrader, 

Are you able to share a screenshot of that demo position with us? It sounds to me like you went short on Moderna.

Thanks,

Jakub

[autochartist on igmt4]

11 minutes ago, Guest nitin said:

Hi, I cannot access to rutochartist on my igmt4 account. as per the website instructions it says it should be available in the navigator. but I cannot find there. I am using macOS. Thanks

Hi there, 

You shoould be able to download the plugin from here.

Thanksm

Jakub

[Nvidia stock split and position P/L]

18 minutes ago, ETHANCHUNG1 said:

Is it possible to get the original pricing spent against this, having a bit of difficulty recovering the previous details

Sure. Please send us a request to update your book cost to helpdesk.uk@ig.com and we'll do it for you.

Thanks,

Jakub

[Bought US shares, but still showing as orders]

On 16/03/2021 at 23:47, rpottanat said:

I bought some US share today, but still showing as  in Order.  But I see some part in Positions also.  I am wondering why it so.

Hi @rpottanat, 

Probably you had placed some Limit orders. Those orders will be displayed in the "Orders Tab" and once filled you will see the Shares in the "Positions Tab". 

Thanks,

Jakub

[Account fees]

Hi @Krishan,

The 3 trades apply to both ISA and Share Dealing accounts. This means that you can perform 1 buy and 1 sell on ISA and 1 buy on Share Dealing for example.

Thanks,

Jakub

[does selling count as a trade in the 3+ trade system]

On 06/04/2021 at 12:20, Guest Carlos said:

I also want to know the answer to this. Any updates? 

Hi @HarryJ and Carlos,

In order to have the reduced commission scheme 3 transactions are enough (2 buys and 1 sell). 

Thanks,

Jakub

[Brokerage Calculation]

On 30/03/2021 at 11:06, Harjot said:

Please tell me charges of following trade:

0/03/21

DEAL

India 50 Cash ($2) converted at 1.3026883275

-

+0.26

14877.7

14880.5

A$

A$1.90

MGMHPZAM

Hi @Harjot,

You have realized a profit of A$1.90 on that trade. You placed that trade in US$ so the P/L was converted to your base currency which is A$.

Thanks,

Jakub

[Bed and ISA]

On 04/04/2021 at 23:03, runnergirl said:

How long does a bed and isa transaction take? How long between the sell and buy back (as in how long is one 'out of the market' while this transaction takes place) . Thanks. 

Hi @runnergirl,

We try to process all Bed&Isa requests within 1 week. The process which consists in selling and buying back the stock through a Market Maker, happens in a few seconds.

Thanks,

Jakub

[Trading us stocks]

On 17/04/2021 at 14:47, Guest Bri said:

If I buy stocks in us stockmarket within my uk ISA account is there any tax to be payed or is it the same as trading UK stocks

Hi, 

If you trade US/EU/UK etc. shares on your ISA account, you are exempt from Capital Gains tax. 

You are subject to 30% Withholding tax on dividends (15% if you fill the W8-BEN form in).

Thanks,

Jakub

[Pattern day trader]

On 20/04/2021 at 19:02, Golddigging said:

Hi

I would like to ask, if somebody could help me about the rules for pattern day traders.

Is it right that you are allowed to make more than three trades per 5 days if your account not drop below $25.000 ?

Sincerely

Thomas

Hi @Thomas,

The short answer is no – the pattern day trader rule does not apply in the UK. If your trading broker is not regulated by FINRA – ie it is regulated by an authority outside of the US – you will not be bound by the pattern day trader rule.

For more info, please click here.

Thanks,

Jakub

[leverage]

On 25/05/2021 at 15:06, pchoho said:

How do I find out the leverage on my account?

Hi @pchoho,

You can find the leverage/margin requirement on the platform as follows. In this example the margin requirement is 5% = leverage 1:20.

Thanks,

Jakub

[No news feed since 18th May]

On 19/05/2021 at 12:58, Wojciech said:

Don't see any updated news feed since yesterday (last news from Reuters on 18th of May), anyone has similar problem? 

 

Hi @Wojciech,

There was a generic technical issue with the news feed indeed. This has been resolved now.

Thanks,

Jakub

[Reuters news feed]

On 19/05/2021 at 07:41, Nickjfg said:

What has happened to the news provided? Mine has not updated for the last 24 hours! Has IG fallen out with Reuters??

Hi @Nickjfg,

There was a generic technical issue with the news feed indeed. This has been resolved now.

Thanks,

Jakub

[Reloading MT4]

On 05/06/2021 at 14:58, Micaday said:

Hi there

Hope someone can help on this one.  Have been using IG for a while now.  Recently got a new lap top. Tried to download MT4 from IG site - but unable to do so. Asks me to create an account first - but as I'm already a user this does not help.  Also logged into my account and in Dashboard hit Add Account - as recommended - but no luck. Cant see any further guidance on the IG website for this.  Would anyone have a solution to this?

Any help much appreciated

Mica

 

Hi @Micaday,

Please try the following link to download MT4 on your laptop. In order to create a live MT4 account and receive the credentials please go on the Dashboard > Add an account > MT4 CFD/SB. 

Should you have any issue with this procedure, please let us know @ helpdesk.uk@ig.com

Thanks,

Jakub