ArvinIG
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Posts posted by ArvinIG
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4 hours ago, Roadruna said:
So it's now 2022. I have a brand new laptop and a Google chrome. The volume on certain stocks does not show until the browser is freshed. Please can some one look at this issue. I can't be the only one having this issue
Hi @Roadruna,
You can email you screenshots to helpdesk.uk@ig.com Our team will be able to investigate further and come back to you accordingly.
Thank you - Arvin -
9 hours ago, cjm2000 said:
HI,
Thanks in advance for any help, hopefully an easy question to answer. I have shares in Zurich insurance and have to move them out of a company share save scheme soon. Can they be transferred and held in an account with IG? I can't find a list of markets they trade in.
Hi @cjm2000,
Unfortunately, we do not offer Swiss stocks on our share dealing accounts.
We offer the below:
Alternatively we do offer Zurich Insurance Group AG on CFD accounts, but you won't be able to transfer your shares.
Thank you - Arvin -
13 minutes ago, Someuser said:
I have received your email just now, i have reviewed it. I my respectfully disagree with the response provided as it fails to address ALL my described platform issues.
I have emailed in my response with video of the platform locking me out for 50 mins, which i was able to get on screen record. This video shows and demonstrates the exact problem that has now occured 4 times.
2 times it led to loosing potential gains as i couldnt close the positions in green which i wil locked out.
3rd time bot allowing me to close my position sooner leading to massive losses due to price dip.
The second email i sent on 1 Sept, (while i waited for the response from the first email of 20 Aug), has not been responded to also. Can you please check this?
Thank you.
Hi @Someuser,
Thank you for your response.
Unfortunately there isn't much that can be done on the IG Community, this type of queries are dealt by the IG Helpdesk and the Dealing desk.
I would recommend to either email helpdesk.uk@ig.com or call 0800 409 6789 for a resolution.
Thank you - Arvin -
4 minutes ago, Someuser said:
I have just checked my email (and junk) i have not received any replies. Please can you forward again? I have been checking every day since 20 August, the day i emailed IG.
Thank you.
Hi @Someuser,
I will try to get it sent again shortly.
Thanks - Arvin -
2 hours ago, Someuser said:
Thank you for your reply, as i have mentioned in my past, i already emailed 2x 5 weeks ago, i have not had a response from your team.
Hi @Someuser,
It seems that a team member responded to your query on the 24th of August to your registered email address.
If you need further assistance you will need to reach out to helpdesk.uk@ig.com as they will be able to investigate further.
Thanks again - Arvin -
15 minutes ago, Someuser said:
I have contacted IG about this ongoing issue via email, have not heard back, it's been 5 weeks.
Mobile platform:
The prices stop updating, account balances disappear, happened 3 times, for about 30-50 mins, around 13:30 to 15:30 uk time.
During this time, markets were open and my trades exposed. Lost gains and unable to close positions resulting in massive losses.
IG have failed to provide satisfactory service. I wish no longer to trade with this company and ask that money is returned.
Hi @Someuser,
Thank you for our post. We are sorry to hear that you had some difficulties trading on the Mobile platform.
Please send all the details and screenshots (if available) to helpdesk.uk@ig.com.
Our team will be able to investigate and come back to you accordingly.
Thank you - Arvin -
1 hour ago, ReannaLeatrice said:
Hi I am new to trading anyone can give me a tip? Thanks
Hi @ReannaLeatrice,
Thank you for your post.
You can start with using a demo account to get familiar with the platform.
I would recommend to go though the IG Academy :https://www.ig.com/uk/learn-to-trade/ig-academy
There are courses for beginners that you could find useful.
All the best - Arvin
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On 13/09/2022 at 10:06, devc said:
Hi @ArvinIG,
Thanks for your prompt reply, agreed my bank declined the transaction, the reason given was - IG uses credit card payments as cash transactions (something beyond my understanding). I just wanted to check with your team if that's the case can IG change the transaction type?
19 hours ago, Sandy2018 said:I have the same issue. I see cash advance fee applied to my card starting this week. Till August, all deposits to IG were treated as shopping transactions and no fee applied.
HI @devc @Sandy2018,
It would be best to contact helpdesk.uk@ig.com to investigate with the payment team. Feel free to send a bank statement showing the transaction, it might help.
Thank you - Arvin -
19 minutes ago, devc said:
I have been adding funds to my account through my HSBC credit card.
However, as HSBC declined my new transaction as they claim that IG is taking the credit card payment as a cash transaction, ans requested me to contact IG to change this.
Can IG accept the funds/deposit from my credit card as a regular payment and NOT as a cash payment, so I can add funds to my account?
Hi @devc,
IG accepts Visa and Mastercards debit and credit cards for deposits and withdrawal.
On our system it shows that the transaction was declined by your bank.
Please reach out to helpdesk.uk@ig.com for our payment team to provide you with further information.
Thank you - Arvin -
6 hours ago, me8932 said:
Hi,
I'd like to activate PRT on my demo account, but when I try I see an error stating that my demo period has expired.I don't think I've ever used it, so am wondering whether my account can be reset so that I can have access again?
Many thanks
Matt
Hi @me8932,
Effectively the PRT Demo accounts are only temporary unless you have a live PRT account.
Please reach out to helpdesk.uk@ig.com, they can investigate and grant access to PRT demo.
Thank you - Arvin-
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8 hours ago, JRW95 said:
Hello,
it would be great if you could add the feature to let users open the position tab in a new window. At the moment you can only add it to the layout. Currently we only have this feature with securities.
I use Tradingview for my analysis and would like to have a simple view on my Monitor instead of switching back and forth between the Tradingview App and my internet browser to see current positions.
It would be a nice addition!
Hi @JRW95,
Thank you for your post.
Effectively the position tab can't be opened in a new window like a market chart.
I will forward your feedback to the relevant department to be reviewed.
All the best - Arvin-
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9 hours ago, Pringle45 said:
How do I transfer funds direct from my Binance account to my IG account? My bank refuse to facilitate it.
Hi @Pringle45,
Thank you for your post.
Here are the accepted payment methods on IG :
On IG we do not accept Cryptocurrencies as a payment method, and we do not offer Crypto wallets.
You will need to find another payment method, maybe someone on the Community can advise on their own experience.
I hope that it helps.
If you need further assistance, please reach out to helpdesk.uk@ig.com
Thank you - Arvin -
9 hours ago, VijayKiran said:
Hi,
I'm new to IG and I am trying to place a new position through API, but it is throwing error. Can someone help how to fix this please?
ig_service.create_open_position(
currency_code='GBP',
direction='SELL',
epic='OP.D.SPXWEEK.3980C.IP',
order_type='MARKET',
expiry='-',
force_open='false',
guaranteed_stop='false',
size=0.5, level=None,
limit_distance=None,
limit_level=None,
quote_id=None,
stop_level=None,
stop_distance=None,
trailing_stop=None,
trailing_stop_increment=None)Getting error message : "errorCode":"error.trading.otc.market-orders.not-supported-for-epic"
Hi @VijayKiran,
Thank you for your post. You can reach out to webapisupport@ig.com for support on API.
Thank you - Arvin -
20 hours ago, BBHoward said:
Again today the same is happening. Significant that IG do not comment on this post. I am considering switching to another provider.
Hi @BBHoward,
Thanks for your post.
The Bid column should be your right hand side column.
The current price shows the the lowest price and quantity available at that price, for example you can buy 56 shares at 1100.00 for ANTO, if you want more shares. The next best price would be 1101 with two sellers, one happy to sell at 1101 another with 164 shares available and one with 247 shares at the same price. Hence the prices are in a increasing order.
For example: If you are purchasing 1000 shares for examples, you will be filled using current offer and the 4 rows below the current price.
I hope that it helps.
If you need further assistance please reach out to helpdesk.uk@ig.com.
Thank you - Arvin -
12 hours ago, pfc said:
Hi Pal,
I have the same issue and been talking with IG people for over a week and they dont know how to solve it. Did they were able to solve your problem?
Many thanks
Hi @pfc,
Did you reach out to newaccountenquiries.uk@ig.com ?
I do know that you will need to provide proof of address. If your residential address is outside of UK and you provide a a proof of tax residency in UK, it is possible that your account can't be open.
The account opening team, will be able to confirm the above.
Thank you - Arvin -
US STOCK MARKET KEY POINTS:
- The S&P 500, Dow and Nasdaq 100 grinded into long-term supports.
- Services PMI surprised to the upside triggering a skyrocketing effect on US Treasury yields and pushing the USD higher
- All eyes on the FED’s Jerome Powell speech on Thursday which follows the ECB’s rate decision.
Most Read:Central Bank Watch: BOC, RBA, & RBNZ Interest Rate Expectations Update
Corporate earnings season is now in the rearview mirror and trading volume is picking up as the summer winds down, and investors are focusing on the state of the economy by assessing the day-to-day numbers on the Economic Calendar.
Today, the ISM Services PMI showed an expansion in the month of August supported by a pickup in new orders and business activity. The upbeat report suggests that despite tighter financial conditions, consumer demand remains strong, spurring optimism about the state of the economy as the service sector accounts for more than 75% of the GDP. In addition, the decline in prices paid appears to give the green light to the FOMC’s continued tightening cycle.
Therefore, in an environment where the labor market continues to be strong (confirmed by the August NFP numbers), consumption is robust, inflation is softening and financial conditions are tightening, US Treasury yields moved higher across the curve today. The 10-year rate jumped 11 basis points to 3.34% giving the US dollar index (DXY) some room to rise to fresh 20-year-highs.
USD INDEX (DXY)MONTHLY CHART
US Dollar Index (DXY) Monthly Chart Prepared Using TradingView
Meanwhile risk assets struggled, and US equity indices were unable to hold early-session bids as prices fell back to key supports. The Dow fell 0.54% and the S&P 500 lost 0.40%. Both indices tested an important support zone as they hovered around the 23.6% Fibonacci retracementlevel of the 2022 sell-off.
S&P 500 (SPX)WEEKLY CHART
S&P 500 (SPX) Weekly Chart Prepared Using TradingView
On that note, almost all S&P sectors suffered setbacks today. Communication Services and Energy were the outliers that led the declines. Weighing on the energy sector werecrude oil prices that continued to struggle as higher interest rates stokefears that demand will eventually take a hit. Follow the link to Learn Crude Oil Trading Strategies and Tips .
On the other hand, the Nasdaq100 posted a loss of 0.72% driven by the negative effects of rising interest rateson Growth Stocks. For the time being, the psychological level of 12,000, which sits around the 23.6% Fibonacci level, remains in place. A downward movement would open the door to further losses, with focus towards the June lows.
NASDAQ 100 DAILY CHART
Nasdaq 100 Daily Chart Prepared Using TradingView
Looking ahead for guidance, it is important to keep an eye on Fed Chairman Jerome Powell’s speech on Thursday, as the next FOMC monetary policy decision is scheduled for September 21st. Although the August CPI will be released next Tuesday, September 13th and this will be a widely-watched focal point that will give more information on the pace of inflationary pressures.
EDUCATION TOOLS FOR TRADERS
- Are you just getting started? Download the beginners’ guide for FX traders
- Would you like to know more about your trading personality? Take the DailyFX quiz and find out
- IG's client positioning data provides valuable information on market sentiment. Get your free guide on how to use this powerful trading indicator here.
DailyFX provides forex news and technical analysis on the trends that influence the global currency markets.
Cecilia Sanchez-Corona, Research Team, DailyFX
07 September 2022 -
11 hours ago, traveler said:
Thank ItsAlex. Is there a shortcut ctrl S etc. button for this sort of thing?
Hi @traveler,
Unfortunately, there isn't a shortcut to export the chart, generally speaking there is no keyboards shortcuts on the platform. It is to avoid fat fingers errors where clients could open or close position by inadvertence.
Thank you - Arvin -
6 hours ago, Almatoere said:
Hidden for privacy
Hi @Almatoere,
Thank you for your post.
We apologise for the inconvenience cause by the issues faced on our platform. In order to assist you with your dealing issue and investigate your inability to close the trade, please follow the instructions below:Please send us an email providing details of the price you first intended to close the position, the actual price closed at, the exact time you tried closing and further details of the trade with any supporting evidence (screenshots, recordings).
We'll investigate and Cash Correct if need be.
For further assistance on dealing queries, please reach out to helpdesk.uk@ig.com
Thank you - Arvin -
16 hours ago, traveler said:
Is there a snapshot button to take snapshot of the chart screen I am looking at? I use my macbook snapshot but it will take unnecessary info such as my account details.
Hi @traveler
Thank you for our post.
There isn't a snapshot feature. But you can open the market or ticket in a new window, your account details shouldn't show up :
I hope that it helps !
All the best - Arvin -
On 31/08/2022 at 02:35, meeks said:
Dear Sir,
I was wondering if your platform has point and figure charts possibly MT4?
Gordon Meikle
Hi @meeks,
Thank you for your post. Point and figures are not pre-programmed on MT4, you can use an EA to have figures and points.
Thank you - Arvin -
On 31/08/2022 at 23:09, SamWidge said:
Hi,
Did you ever get this resolved? I have the same problem.Many Thanks.
Hi @SamWidge,
Thank you for you post.
Have you tried to start a transfer request from My IG?
You can find further information on how to transfer your shares in on the link below:
https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-my-shares-or-isas-from-another-broker-to-ig
Here's a screenshot for your reference:
I hope that it helps
Thank you - Arvin -
US MIDTERM ELECTIONS OUTLOOK:
- Unless gas prices drop further and US inflation rates pull back sharply, odds are that Democrats lose control of at least the House of Representatives to Republicans.
- The prospect of gridlock returning to Washington, D.C. has profound implications for the Federal Reserve and the US Dollar.
- The Federal Reserve could quickly become ‘the only game in town’ again, much like what happened from 2011 to 2016, and again from 2019 to 2020.
GRIDLOCK BACK IN D.C.?
In How Record Inflation Will Impact US Midterms, we explored how record inflation could impact the US midterm elections this fall. We concluded that unless gas prices drop further and US inflation rates pullback sharply in the coming weeks, odds are that Democrats lose control of at least the House of Representatives to Republicans, bringing about a divided Congress and gridlock back to Washington, D.C.
Such a development will have profound implications for both US fiscal and monetary policy over the coming years, and directly impact the US Dollar, US equities, US Treasuries, gold prices, oil prices, and cryptocurrencies. All these impacts will flow through the Federal Reserve, primarily.
TURN BACK THE CLOCK
A walk down memory lane is necessary to grasp the potential earthquake coming to US policy – both fiscal and monetary – over the coming months.
In 2010, after former US President Barack Obama and a Democratic majority in the Senate and the House of Representatives passed The Affordable Care Act during the Global Financial Crisis, there was a wave of backlash from voters across the country. To save the banking system, housing market, and automobile industry, several rounds of federal government spending were announced to help stimulate the economy.
But the backlash was fierce as most American households continued to face financial difficulties and a weak labor market. The US unemployment rate was still near double digits as the housing market remained in shambles. The 2010 US midterm elections saw Democrats lose control of the House of Representatives. Gridlock arrived in Washington, D.C., as a divided Congress refused to push forward more government spending.
Gridlock was the defining feature of the next few years. Republicans, emboldened by their gains in the 2020 US midterm elections, demanded budget austerity to reign in government spending. Bickering ensued, leading to budget sequestration and the US losing its AAA credit rating from Standard & Poor’s in August 2011. By 2014, midway through former US President Obama’s second term, Democrats lost control of the Senate.
While the federal government was effectively paralyzed by a divided Congress, and then with a Democrat in the White House while Republicans controlled all of Congress, there was only one game in town to help provide support for the US economy: the Federal Reserve.
FED POLICY DURING GRIDLOCK
From 2011 to 2016, a paralyzed federal government unable to pass any additional stimulus left the Federal Reserve with few options: raise interest rates and snuff out the nascent post-Global Financial Crisis recovery; or keep interest rates near zero and hope that the US economy continued to recover. The Federal Reserve chose the second option:
The 2011 to 2016 period was not the only time with gridlock in Washington, D.C. in recent years. The same can be said of the 2019 to 2020 period during former US President Donald Trump’s sole term. Limited federal government spending until the coronavirus pandemic meant that the Federal Reserve had to back away from its interest rate hike cycle, bringing forth rate cuts to help buoy asset prices. Even when Congress passed its coronavirus stimulus packages, the Federal Reserve lowered its main rate to 0.00-0.25% again while restarting asset purchases.
IMPLICATIONS FOR US MIDTERMS
If the 2022 US midterm elections deliver gridlock in Washington, D.C. – Republicans controlling just the House or both chambers of Congress while a Democrat is in the White House – it means that the Federal Reserve will quickly become the only game in town once more.
Should US inflation rates subside over the next few months, which would have nothing to do with the composition of the Congress, it means that the Federal Reserve may tack back to preventing a more significant economic downturn, something that is already on its radar now that the US economy has contracted for two consecutive quarters.
If the Federal Reserve does shift gears and move towards interest rate cuts, and at the extreme, reinstitutes asset purchases once more to incentivize investors to change their risk preferences (thereby reducing yields on safer assets, forcing allocation to riskier, growth-sensitive assets) the impact will likely be no different than what happened from 2011 to 2016 or from 2019 to 2020. Such a shift portends a weaker US Dollar; lower US Treasury yields; higher gold prices; higher oil prices; higher cryptocurrency prices; and a float higher by US equity markets.
Christopher Vecchio, CFA, Senior Strategist
06 September 2022
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On 05/09/2022 at 01:18, Harty10 said:
Hi, there was an outage on 26th August and I could not close my trades.
At one point in time I was at breakeven but I am not sure, could have been in a bit of profit too or very little loss.
I shared data of transactions, couple of them were options, some of them were index futures trades etc.
My request has gone into dispute as they said the time I referred to and prices are not matched, some UTC and UK time ****.
So I told them to analyse their own logs when was the outage and compare the price, I was in real panic and still I am, so my reported timing could be off a bit.
Another problem I have is as the option expired, what is the way I go back in the history and open up the charts to show them? They have neve come back to me on that.
It has been almost 8-9 days and the response is pathetic and cold, in fact no response for the last 2-3 days.
Has anyone gone through this pain and successfully came out of it?
What is your overall experience with IG trading? So far I have found the mobile app execution really ****, to the level I might close my accounts with them.
Hi @Harty10,
Thank you for your post.
It seems that you contacted the helpdesk and they offered a resolution.
You can access the Options charts by adding the market on the workspace then click on a call or put and click on the chart logo at the top right hand corner of the dealing ticket as below:
I hope that it helps.
If you need further assistance on your dispute please reach out to helpdesk.uk@ig.com.
All the best - Arvin -
On 02/09/2022 at 19:13, CPerry said:
Hi Arvin,
Thank you for clarifying that IG set the leverage rates, even if I use MT4. I checked out another thread where MT5 was discussed and understand it’s in the process so I’ll make a bot with MT4 and keep my eyes open for MT5 news.
There are two documents on that page you sent, ‘retail’ and ‘pro’, which would I be? Am I default retail until meeting a certain threshold? Where can I access information regarding what each of the columns mean in this document, or could I ask you to elaborate please? To narrow it down, I am English with a deposit of GBP in my account and I intend to start trading solely GBP/USD. I’m aiming to turnover quite a high daily frequency (hundreds of positions each day) with minimum microlots and leverage.
Thank you also for clarification on spread betting vs CFD!
Kind regards,
CPerry.
Hi @CPerry,
As default you will be under a retail account.
If you meet the elegibility criteria to have a professional account you will need to apply for it, you will then have different margin requirements as retail clients, more details here:https://www.ig.com/uk/professional
For GBP/USD you can refer to the link I sent previously :
3.33% of the notional will be the margin requirement.
Thank you - Arvin-
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Book cost appears to move with exchange rate movements for non-UK shares.
in IG Account Support - MyIG Help
Posted
Hi @hkd,
Thank you for your post.
You can have your P/L in GBP, you will need to be in your position tab on your Workspace. Then click on the tab filters and select P/L in GBP.
P/L would be P/L in currency of the market and P/L GBP should be your base currency.
I hope that it helps !
All the best - Arvin