[Couldn’t place order earlier, need help]

Hi @beck_l24

Thanks for reaching out, 

When trading on a limited risk account you are required to place guaranteed stops on all of your trades. Using a guaranteed stop guarantees your stop level regardless of whether market gapping occurs. In the event of market gapping IG takes on the risk and will fund the slippage to guarantee your level. With this in mind when we perceive the market to be volatile we will increase min stop distances to reflect the level of risk that we are willing to take on in that period. Unfortunately you will not be able to avoid this on your account as it is expected behaviour when there is some volatility. 

However you can reach out to helpdesk@ig.com.sg should you wish to enquire about upgrading your account from limited risk to standard. Standard account does not require guaranteed stops. 

All the best, 

Anda

[Transferring funds out of IG whilst maintaining their ISA status]

Hi @oddzon

Thanks for reaching out, 

Should not be a problem as an ISA history form has to be part of the transfer documents. You can find details on how to go about the transfer from the following link: 

https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-my-shares-or-isas-from-ig-to-another-broker

All the best, 

Anda

[Ways to hedge a USD cash receipt due March 2023]

Hi @Ricardo33

Thanks for reaching out, 

When considering which would be more beneficial between the futures and the spot rate you can use the below formula: 

Futures spread - Spot spread / (0.8%* x spot price / 360)

*0.8% - annual admin fee for FX on the spot contract

Using current spread rates and assuming the use of the Mar23 forward: 

10.5 - 1.5 / (0.8% x 10893.5 / 360) = 37.178

Therefore if you intend to hold the position for longer than 37 days it would be cheaper for you to trade the Mar23 forward. 

Regarding the 3rd option the margin would be your premium x bet size. Your bet size will be determined by the notional amount that you are looking to hedge i.e. the amount that you expect to receive in USD. As you are looking to be long cable on your hedge you should be looking at buying a call rather than buying a put. Selection of strike price adds a complication.

So possibly best to use the FX forward to remain essentially neutral to price change . 

All the best, 

Anda

 

[US Treasuries ETF compatibility with ISA?]

Hi @Vile81

Thanks for getting back, 

Apologies, let me clarify

1. IDTG is ISA eligible, whereas ZROZ is not

2. Unfortunately we are not able to provide advice, however you should be able to purchase IDTG within the ISA

3. All US listed ETFs are only available to professional traders at this point, due to a EU regulation change that meant we were no longer able to offer them. 

All the best, 

Anda

[Bug on web dashboard]

Hi @Jalexlamb

Thanks for reaching out, 

We offer a flexible ISAs, meaning you can withdraw from the ISA and replace the funds within the same tax year without it having counted towards your allowance. 

You learn about flexible ISAs here: 

https://www.ig.com/uk/investments/support/glossary-investment-terms/flexible-isa-definition

All the best, 

Anda

[US Treasuries ETF compatibility with ISA?]

Hi @Vile81

Thanks for reaching out, 

Two issues here: 

Firstly the ETF is not ISA eligible, secondly we only offer US ETFs to professional traders at this point. 

All the best, 

Anda 

[F&C]

Hi @stephenC

Thanks for reaching out, 

We only offer this stock on share dealing due to high broker margin. 

All the best, 

Anda

[candle count down]

Hi @simcotrade

Unfortunately the platform does not have this feature

All the best, 

Anda

[Lot Sizes]

Hi @leov1018trader

Thanks for reaching out, 

Yes we offer micro lots on MT4, you can refer to this link should you require further details: 

https://www.ig.com/uk/trading-platforms/metatrader-4

All the best, 

Anda

[Why no audio price alerts on my phone]

Hi @WAJ55

Thanks for reaching out, 

Can you please enable push notifications from the settings tab on My IG

All the best, 

Anda

[Trade non available shares on IG]

Hi @LFDG

Thanks for reaching out, 

Unfortunately we do not offer Euronext Paris on share dealing. Hence you are not able to trade Solutions 30. So in this case the share is only available through CFD trading. We only offer the following exchanges for share dealing: 

All the best, 

Anda

[P&L]

Hi @Richmyron

Thanks for reaching out, 

Total Value: Market value of all your holdings

Positions: Shows all the shares that you currently own

Book Cost: Should reflect the cost of your holdings

(Average price x number of shares) for each holding. 

All the best, 

Anda

[How should FIFO affect the remaining average price?]

Hi @CJ_Hughes

Thanks for reaching out, 

Assuming this is for share trading, I think the term average price can be misleading. In reality it is more of a average purchase price/ or average cost price. This does not change with each sale because ultimately your profit will be determined by the market value of your shares less your book cost. Book cost is determined by average price x number of shares. 

Thus looking at your example, regardless of how many you sell. On average the shares cost you 105, i.e. When you sell 4 units, your average price remains 105. However your book cost will adjust from 1680 (105 x 16) to 1260 (105 x 12). 

Having said this the book cost is editable, and this will automatically change the average price. So should you prefer you are welcome to edit it on your end to reflect your preferred valuation. Please details on how to this from the following link: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost

All the best, 

Anda

 

[Maximum Trade Size]

Hi @Matches

Thanks for reaching out, 

The max consideration on UK stocks is GBP25 000 (GBP 50 000 for at quote/RSP orders). You can request to have this increased, however this changes the commission structure to 0.05%. It is hardly beneficial to change the max consideration because it is usually cheaper to trade in multiple clips than to change the commission structure. 

Should you wish to change the max consideration you can send an email to helpdesk.uk@ig.com stating what you would like it changed to and that you agree to the new commission structure of 0.05%. 

All the best, 

Anda

[ProRealTime Premium]

Hi @alejandrocorbutt

Thanks for reaching out, 

Typically you would need to open a new IG account on the Prorealtime website, have you tried opening an account on the following link: 

https://trading.prorealtime.com/en/ig

All the best, 

Anda

[customer services]

Hi @pcgamebeer

You can use this link: https://www.ig.com/uk/enghouse-chat?w=liveChatPopup

All the best, 

Anda

[Stop order on WisdomTree FTSE 250 1x Daily Short]

Hi @NickW-uk

Thanks for reaching out, 

When placing stops ensure that your specified level is not within the spread. i.e the level must be below the current bid price. 

All the best, 

Anda

[customer services]

Hi @pcgamebeer

Thanks for reaching out, 

You can call 0800 409 6789 / +44 (0)20 7896 0079 or email helpdesk.uk@ig.com or use our live chat feature. 

All the best, 

Anda

["Market requested is no longer available online"]

Hi @Pezandrews

Thanks for reaching out, 

There are two issues here. Firstly on Share dealing/ISA orders you are only able to trade from 12pm UK time on US shares. Our prime broker only accepts orders from this time. Secondly if you intend to trade in the pre-market (After 12 pm) you will have to adjust your order type to limit and your expiry to Day-All sessions. Market orders are only available in the main session i.e. 14:30 to 21:00 UK time. 

All the best, 

Anda

[Dividend adjustment a day early?]

Hi @cate

Thanks for reaching out, 

Regarding the FTSE div adjustment, looks like one of the stocks which were supposed to be part of the dividends today indicated yesterday as ex dividend date. So we adjusted for it. They've since amended it to today as ex div so we will remove yesterday's adjustment from today's so will be net correct. 

Regarding EUR/MXN, it is a holiday in Mexico on the 16th September (Mexico Independence Day). 

All the best, 

Anda

[moving countries- singapore(asia) to india(asia)]

Hi @Mohineesh

Thanks for reaching out, 

Unfortunately you will not be able to keep your account. You will need to close it. As we do not offer accounts to residents of India we will not be able to offer you an account unfortunately. 

All the best, 

Anda

[PRT chart]

Hi @Thelonetraderr

Thanks for reaching out, 

You can use Time zones and Trading data tab from the settings window. Please see below screenshot: 

All the best, 

Anda

[How do I stop daily statement emails?]

Hi @Lancelot

Thanks for reaching out, 

Unfortunately it is a regulatory requirement for us to send daily statements, hence there is no option to opt out on these. 

All the best, 

Anda

[ProRealTime and other issues....]

Hi @Pauly333

Thanks for reaching out, 

We only offer Prorealtime on leverage/ CFD accounts. As you only have a share trading account you would not be able to activate Prorealtime. Please see details on the below link: 

https://www.ig.com/au/trading-platforms/prorealtime

As for the issue with the charts please try the following troubleshooting steps: 

1. Log out > Close all browser windows > Relaunch browser and log back in.
    
2. Try another browser - Chrome is recommended, however, Firefox/Opera are great alternatives to use for troubleshooting.
    
3. Try the browser's incognito (private) browsing mode

Should you not find success from the above please email our IT team with details on helpdesk.au@ig.com

All the best, 

Anda

 

[Demo account - nothing loading (chrome and android app)]

Hi @desdinova444

As this was posted on a Saturday I am assuming it may be because the markets were closed. Can you check now and confirm whether the prices are updating at the moment? If not please reach out to our IT team on helpdesk.uk@ig.com for further assistance. 

All the best, 

Anda