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Community Answers
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AndaIG's post in Transferring funds out of IG whilst maintaining their ISA status was marked as the answer
Hi @oddzon
Thanks for reaching out,
Should not be a problem as an ISA history form has to be part of the transfer documents. You can find details on how to go about the transfer from the following link:
https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-my-shares-or-isas-from-ig-to-another-broker
All the best,
Anda
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AndaIG's post in Ways to hedge a USD cash receipt due March 2023 was marked as the answer
Hi @Ricardo33
Thanks for reaching out,
When considering which would be more beneficial between the futures and the spot rate you can use the below formula:
Futures spread - Spot spread / (0.8%* x spot price / 360)
*0.8% - annual admin fee for FX on the spot contract
Using current spread rates and assuming the use of the Mar23 forward:
10.5 - 1.5 / (0.8% x 10893.5 / 360) = 37.178
Therefore if you intend to hold the position for longer than 37 days it would be cheaper for you to trade the Mar23 forward.
Regarding the 3rd option the margin would be your premium x bet size. Your bet size will be determined by the notional amount that you are looking to hedge i.e. the amount that you expect to receive in USD. As you are looking to be long cable on your hedge you should be looking at buying a call rather than buying a put. Selection of strike price adds a complication.
So possibly best to use the FX forward to remain essentially neutral to price change .
All the best,
Anda
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AndaIG's post in candle count down was marked as the answer
Hi @simcotrade
Unfortunately the platform does not have this feature
All the best,
Anda
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AndaIG's post in Why no audio price alerts on my phone was marked as the answer
Hi @WAJ55
Thanks for reaching out,
Can you please enable push notifications from the settings tab on My IG
All the best,
Anda
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AndaIG's post in Trade non available shares on IG was marked as the answer
Hi @LFDG
Thanks for reaching out,
Unfortunately we do not offer Euronext Paris on share dealing. Hence you are not able to trade Solutions 30. So in this case the share is only available through CFD trading. We only offer the following exchanges for share dealing:
All the best,
Anda
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AndaIG's post in P&L was marked as the answer
Hi @Richmyron
Thanks for reaching out,
Total Value: Market value of all your holdings
Positions: Shows all the shares that you currently own
Book Cost: Should reflect the cost of your holdings
(Average price x number of shares) for each holding.
All the best,
Anda
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AndaIG's post in customer services was marked as the answer
Hi @pcgamebeer
Thanks for reaching out,
You can call 0800 409 6789 / +44 (0)20 7896 0079 or email helpdesk.uk@ig.com or use our live chat feature.
All the best,
Anda
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AndaIG's post in Dividend adjustment a day early? was marked as the answer
Hi @cate
Thanks for reaching out,
Regarding the FTSE div adjustment, looks like one of the stocks which were supposed to be part of the dividends today indicated yesterday as ex dividend date. So we adjusted for it. They've since amended it to today as ex div so we will remove yesterday's adjustment from today's so will be net correct.
Regarding EUR/MXN, it is a holiday in Mexico on the 16th September (Mexico Independence Day).
All the best,
Anda
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AndaIG's post in moving countries- singapore(asia) to india(asia) was marked as the answer
Hi @Mohineesh
Thanks for reaching out,
Unfortunately you will not be able to keep your account. You will need to close it. As we do not offer accounts to residents of India we will not be able to offer you an account unfortunately.
All the best,
Anda
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AndaIG's post in Unable to get VIX prices via API was marked as the answer
Hi @Tomegnon
Thanks for reaching out,
Our IT team have confirmed that this is an expected error. The following product prices are not available on our web API due to some exchange restrictions:
China A50 Index Singapore Blue Chip Index India 50 Index Volatility Index Should you have further questions you can reach out to IT on helpdesk.uk@ig.com
All the best,
Anda
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AndaIG's post in Closing positions was marked as the answer
Hi @Francisca
Thanks for reaching out,
Our IT team can either close the positions or have the demo account reset on the backend. Please send a request to helpdesk.uk@ig.com
All the best,
Anda
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AndaIG's post in Multi Screen ? How can I get the charts to appear on my computers 4 screens was marked as the answer
Hi @tbsrichard
Thanks for reaching out,
Try opening the market in a new window as attached.
All the best,
Anda
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AndaIG's post in Will the way I see TSLA normalise after the stock split 3:1 was marked as the answer
Hi @DimitrisHavlidis
Apologies, before I thought you were referring to the charts.
You simply need to change the book cost: you can see how to go about doing this in the following link:
https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost
All the best,
Anda
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AndaIG's post in Stop orders and points away was marked as the answer
Hi @Nazao
Thanks for the feedback,
The functionality to see the limit and stops as a monetary value is only on the web trading platform unfortunately.
On a CFD account when buying shares a point is equivalent to one cent. So in your scenario you would be placing your limit 300 points away. That would be equivalent to a movement from $22 to $25.
As soon as the market gets to $25 your limit would be triggered which would close the trade.
All the best,
Anda
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AndaIG's post in Stop orders and points away was marked as the answer
Hi @Nazao
Thanks for reaching out,
A limit represents your take profit level, whereas your stop is your stoploss level.
Limit points away: Number of points the market must move in your favour before the trade will close automatically
Stop points away: Number of points the market must move against you before a trade will be automatically closed.
If you would prefer to see this as a monetary value you can change it on the deal ticket as attached
All the best,
Anda
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AndaIG's post in Adding funds decline was marked as the answer
Hi @Tom1303
Please contact our helpdesk on 0800 409 6789 / +44 (0)20 7896 0079 or email payments@ig.com for funding related issues.
All the best,
Anda
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AndaIG's post in Withdrawal of funds was marked as the answer
Hi @Brad67
Thanks for reaching out,
Unfortunately we cannot be account specific here as it is a public forum. However you can follow up on this by emailing helpdesk.uk@ig.com or using our live chat feature .
It is likely that you need to verify the cards you have used to fund your account. You can find details on how to do this on the following link: https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/withdrawals/what-verification-might-be-required-for-my-withdrawal
All the best,
Anda
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AndaIG's post in USD Index Charts Not Working was marked as the answer
Hi @Niffad
Thanks for reaching out,
Our IT team is aware of this issue and is working on a fix. The issue appears to be affecting most of our undated products in the demo environment. Charts don't seem to be updating since Friday. Hopefully it will be fixed soon.
All the best,
Anda
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AndaIG's post in If IG went was liquidated what protection is there for share accounts? was marked as the answer
Hi @Dv8or
Thanks for reaching out,
Client assets are segregated from IG assets, for retail clients these would be returned. You can learn more about this from the following link:
https://www.ig.com/uk/client-funds
We offer share certificate rematerialisation, you would need to send that request to helpdesk.uk@ig.com and our transfers team would take it from there.
All the best,
Anda
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AndaIG's post in How to set a copy trade? was marked as the answer
Hi @Hossein
Thanks for reaching out,
We do not offer copy trading.
All the best,
Anda
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AndaIG's post in Can't access demo account was marked as the answer
Hi @koenigbrok @fjinvest
Our IT team are currently investigating an issue where the demo link on the dashboard redirects to live accounts. Hopefully they will have a fix soon. The app is working fine.
All the best,
Anda
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AndaIG's post in Lack of Transaction History was marked as the answer
Hi @bgr197
Unfortunately we cant be account specific on this platform, however you can reach out to helpdesk.uk@ig.com or use our live chat feature or call our helpdesk on 0800 409 6789 / +44 (0)20 7896 0079 should you have a query on your account. You should also be able to check your transaction history from My IG>Live accounts>History
All the best,
Anda
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AndaIG's post in Available Balance drops in to negative overnight was marked as the answer
Hi @Allik82
Thanks for reaching out,
The BaFin changed its regulation on CFDs, Margin can now no longer be less than the value when the position was initially opened. Thus this would have impacted the margin calculations on accounts. We did send communications out to clients on this event. You are welcome to email helpdesk.uk@ig.com or use our live chat feature should you wish to learn more.
All the best,
Anda