So i had a response from CS by phone about closing the one tradeable open position and then the one with the suspended market could stay open but they would waive custody fees until a decision on what is happening with it, but this was subject to a manager agreeing, and was told await an email to confirm.... I got no email so I called IG CS this morning again, closed all my open positions so just have the one for the suspended market ones now, and now told I cannot close the account and the fees cannot be put on hold and will continue. However, i cannot add any funds to my account to pay them for some reason!
It's an impossible position for a customer it seems. very frustrating and i have to say, seems a little unfair.
Any ideas?