ReenaVerma

Hi Arvin, I definitely did not type 2500. I think this is the most frustrating part of the dialogue with your team. My attempt was for £100. My second attempt was for £250. And my screenshot clearly displays this. There is clearly a problem with your website and for whatever reason, why the transactional amounts being passed from ig.com, to your records/database. And to my bank, don't seem to tally up. Please could you ask your web team to look into this issue? Or if there is a general bug with your website? I dont why know you're asking me if I typed in 2500, twice? When I have clearly stated for the third time, that I did not. Thank you, Reena

Hi There, I setup a trading account with ig.com this afternoon, so I could specifically trade shares on ASX. As I'm a new user and never used ig.com before, I wanted to test deposit a small amount of money into my account. 1. So I typed in £100 and attempted to deposit this much from my bank card. I was alerted with a message/prompt, which stated I need to withdraw £250 as a minimum. 2. So I then tried to withdraw £250. And the ig.com web page, when wanted me to open my mobile app to approve the purchase. SCREENSHOT BELOW, (cropped to remove my account id). To my horror, I instantly saw when I logged in that ig.com had attempted to withdraw £2,500 from my bank account!!! I "cancelled" the deposit immediately, however this is showing as "pending" still with my bank. Has this happened to anyone before? I am nervous and worried about depositing money into ig.com, as my first experience with them so far has been not good. To make things worse, I called up up ig.com customer services and the advisor told me, that "I" had apparently attempted to deposit £2,500 twice myself. And the only way I could have done this, is by typing in 2500. I told him this is not true and I have a screenshot, with my account id included, which clearly shows 250.00 GBP. So far, I'm super concerned that IG systems have logged 2 "transactions". Which both were no £2,500. The customer service guy didnt even want to see my screenshot. He confirmed both transactions have been cancelled. And I've asked my bank to not let this pending transaction process. However, so far ig.com website seems highly untrustworthy. Has anyone else experienced similar issues today?