Hi, there was an outage on 26th August and I could not close my trades.
At one point in time I was at breakeven but I am not sure, could have been in a bit of profit too or very little loss.
I shared data of transactions, couple of them were options, some of them were index futures trades etc.
My request has gone into dispute as they said the time I referred to and prices are not matched, some UTC and UK time ****.
So I told them to analyse their own logs when was the outage and compare the price, I was in real panic and still I am, so my reported timing could be off a bit.
Another problem I have is as the option expired, what is the way I go back in the history and open up the charts to show them? They have neve come back to me on that.
It has been almost 8-9 days and the response is pathetic and cold, in fact no response for the last 2-3 days.
Has anyone gone through this pain and successfully came out of it?
What is your overall experience with IG trading? So far I have found the mobile app execution really ****, to the level I might close my accounts with them.
