thesarayiahpost

Hi This problem started on Friday. I have reported it to my account handler, but there has been no resolution. This problem only applies when adding a guaranteed stop to an existing position which locks in a profit - not when opening a position with a guaranteed stop, which seems to be working properly. The problem is that instead of returning margin, it is deducting margin. Eg. I am short at 15141 on the US Tech. I tried to place a guaranteed stop in below this level (say 15130) and it should return £32 in margin as it says. But instead, it is deducting the margin and allows you to go on margin call. So for example, say I had £10 available, when placing the guaranteed stop, locking in a profit it puts me at -ve £22 (ie on margin call), which is clearly incorrect. This seems to be happening on all instruments. Please can you rectify this with urgency. Thank you

Actually forget my last 2 posts and I owe you OfentselG an apology. I just tested out the payment system and they have fixed the issue. Thank you so much for getting this fixed.

Hi OfentselG, I realise you are trying, but this is a real issue. For example, I have been on the phone now to IG and on hold for over 8 minutes. Imagine if that was for a margin call. Please escalate this. Also can you provide me with the contact details for someone senior in UK Head Office, who I can contact please by email regarding this.

Hi Is there any update on this? This should be an urgent priority. Kind regards Isaac

Dear Sir/Madam You have recently updated the payment system on IG trading platform on the website. However, this has now stopped the ability to add funds of any amount when on margin call. This needs to be rectified as this is a major problem as can lead to delay in adding funds as now the only way to do so if adding below £250 is to call in and lead to positions being closed. When on margin call it has always been the position of IG that you can add any amount to cover that margin call as it should be. The same problem is also on the app, but that wasn't too much of an issue before as you could always log in to the web platform and make a margin payment. However, now this is a major issue. Imagine recently when crypto was crashing - a lot of people would have been on margin call - and due to the new system they would have been closed out due to the inability to cover that margin unless paying in £250 or more. Please rectify this with urgency.