AshishIG

Hi @chemist66, we may need to look into your account to understand why it's not going through. Could you please send an email to helpdesk.uk@ig.com from your registered email address with your query? This way, we can investigate and assist you further. Regards, AshishIG

The Ticker Symbol for a specific market can be located in the 'Info' section within the dealing tab. Please refer to the screenshot below for guidance. All the best, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 22nd Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Financial markets had a rough week amid escalating tensions in the Middle East after reports of explosions and a possible Israeli airstrike in Iran. This added to investor concerns following disappointing corporate results and hawkish comments from Federal Reserve officials. The news from Iran drove up prices for safe-haven assets like gold, the US dollar and Japanese yen, while stocks fell and bonds rallied. Comments from a Fed official warning rates may need to go higher if data calls for it also rattled investors who had been expecting rate cuts later this year. Tech shares fell sharply after chipmaker TSMC lowered its outlook for the sector, disappointing investors. UK retail sales were flat in March.

@coljsteve, If you right click on the chart and select the Position option under Show > Open Positions, you should be able to view your position details on the chart. If the position is displayed but you do not see the option to adjust Stop/Limit options with the mouse, simply click on the position. Please refer to the screenshots below for guidance. Regards, AshishIG

@StringTheory, unfortunately with IG, you can only trade cryptos with leverage. Regards, AshishIG

Hi @Nate, Unfortunately, purchasing Gold on IG isn't available, even if it's digital gold that you can buy, hold, and later sell for updated rates. However, with IG, you can trade Gold on our CFD and Spreadbet platforms using Leverage/Margin and capitalize on price differences. You have the option for spot trading or trading futures, holding positions as long as you have sufficient funds to cover your Margin. It's important to note that with spot trading, you'll incur daily interest fees for the leverage used, whereas futures trading doesn't involve additional interest fees as they are covered within our spread. I agree that storing gold like Smaug isn't always ideal. You have to constantly worry about Dwarves, Elves, or even Hobbits! Jokes aside, you can research how to trade commodities on our platform with leverage and decide what suits you best. All the best, AshishIG

Hi @Maxter, we're sorry to hear about your compromised PayPal account. Please email helpdesk.uk@ig.com to notify us and request the removal of the PayPal linked to your account. Once confirmed, you can update with the new one. Also, consider changing your IG password for added security. All the best, AshishIG

Hi @coljsteve, What data are you referring to here on the chart? Regards, AshishIG

Hi @Franswa38, Can you please confirm the opening price and the price at the time you took this screenshot? If the position is up by 42 pips and you are trading at $5 per pip, the amount shouldn't be that low. Do you have a screenshot that includes the price? Also, do you know the time this screenshot was taken? Regards, AshishIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 22nd April 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @nit2wynit, Thank you for sharing your concerns. We have forwarded the details to the appropriate team. You will receive an email with an explanation. Feel free to reach out to them if you need more clarification. We apologize for any inconvenience and thank you for your patience. Regards, AshishIG

Hi @pwaters, This update was released last night in Singapore. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 15th Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 15th April 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @KGP, If you could kindly send an email to helpdesk.au@ig.com detailing your requirements, our team will promptly look into this and provide you with assistance as soon as possible. All the best, AshishIG

Hi @Htj999, You can call 1800 601 734 or +61 3 9860 1734. For more support, you can visit- https://www.ig.com/au/contact-us Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 8th Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 8th April 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Find below the table that shows the number of days' worth of overnight funding fees you will be charged if you keep a Forex position open on a particular day. The overnight funding fee is the cost of holding a position overnight through 10 PM UK time, and it is charged at the end of each trading day. This fee is calculated based on the size of your position and the interest rate differential between the two currencies involved in the trade plus the IG admin fee. To help you manage your trading costs and make informed decisions, we have created this table that displays the number of days' worth of overnight funding fee you will be charged. This information can be used to estimate the cost of holding a position over a certain period and to decide whether to keep it open or close it before the end of the trading day. In the future, we will regularly publish this table at the start of each new month. Disclaimer: Please note that in some cases, the number of days may change due to public holidays or bank holidays. We will do our best to inform you of any changes as soon as possible, but we recommend that you keep an eye on the holiday calendar to avoid any surprises.

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 1st Apr 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Hi @asbsurgeon, Are you still experiencing the same issue? Typically, this can be resolved by clearing cookies and cache from your browser. Regards, AshishIG

Please see the interest rates that are used when IG calculates the overnight funding rate (per annum) on shares and indices. This does not include the IG admin fee. The information provided is an indication as of 25th Mar 2024 and will be published weekly on Mondays. *** It's important to note that the rates are subject to daily changes and are based on the currency of the underlying market, not the contract currency

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 25th March 2024. These are projected dividends and are likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. The amount in brackets is the expected adjustment after special dividends are excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation, and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See the full non-independent research disclaimer and quarterly summary.

Hi @fxdoc, I'm sorry to hear about this. Could you kindly contact our helpdesk and provide the payment receipt so that our team can investigate and assist you further? Please send an email to helpdesk.uk@ig.com. Regards, AshishIG