AshishIG

Hi @RayA,
I noticed that your P&L is showing a profit, which is due to some stocks having incorrect book costs. This can happen when there are corporate actions like stock splits, mergers, or ISIN changes. When these changes occur, the book cost may show as zero, causing the stocks to appear profitable since the book cost isn't updated. To address this issue, you'll need to edit the book cost for those stocks. Once these adjustments are made, your P&L should reflect accurate information. For guidance on how to edit your book cost, please visit this link: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost
If you need help updating the book cost or require further assistance, please feel free to DM me so that I can assist you.
All the best,
AshishIG

Hi @bartus85,
Thank you for reaching out. We're sorry you're still waiting for your account activation. We've contacted the New Business team to investigate this. You'll be contacted as soon as possible to help activate your account. We appreciate your patience.
Regards,
AshishIG

Hi @trevsin, 
To view your positions, you'll need to enable the option on the chart. Right-click on the chart, select "Show," and then tick "Open positions."
All the best, 
AshishIG

Dear @CleverMami,
Yes, that's accurate. Bed and ISA requests are only applicable to UK stocks; they are not permitted for non-UK stocks due to HMRC restrictions. In this scenario, you'll need to sell from your share dealing account and repurchase in your ISA once the funds are settled. Please keep in mind that you won't be able to execute both the sale and purchase on the same day, as settlement typically takes T+2 days. After selling and settlement, the funds will be added to your account, allowing you to buy them in your ISA. However, be aware that there may be a price difference in the stock by the time you repurchase. I hope this clarifies things. Let me know if you have any further questions.
All the best,
AshishIG

Hi @SRG,
I have some good news for you! We reached out to our Desk and they have reviewed the market situation again. They have now enabled it, so you should be able to add GS to your trades now. Thanks for your patience in this matter.
All the best,
AshishIG

Hi @Katewill, We are happy to confirm that your account is now active! Happy Trading.
All the best,
AshishIG

Hi @gatehill, You can't change a normal stop to a Guaranteed stop on an open position I'm afraid. You will only be able to change it to Trailing Stop. 
All the best,
AshishIG

Hi @TVLAD29, to change the base currency for your CFD or Spreadbet accounts, please contact our helpdesk via email at helpdesk.uk@ig.com, as long as there are no active positions. However, it's important to be aware that you won't have the option to alter the base currency for your share dealing account, as it's determined based on your country for tax-related reasons.
All the best,
AshishIG

Hi All, The statements will be made available by Thursday this week. An email notification will be sent out once the statements are available for download via MyIG. 
All the best, 
AshishIG

Dear @Udar, Even if you decide to take a short position in the same market, you will still be required to maintain a margin unless your short position is twice the size of your long position. For instance, if you are long on Tesla with 100 shares and a margin of $1000, and you plan to short the same 100 shares of Tesla, you will need an additional $1000 in margin. However, if you double your short position to 200 shares in the same Tesla stock, there will be no additional margin requirement.
All the best,
AshishIG

Dear @intiqam0, We have reached out to our New business team. Someone from our New business team will reach out to you at the earliest to sort this out. Appreciate your time and patience on this.
All the best,
AshishIG

Dear @Abhi, If the dividend payments received consisted of only ‘simple/normal dividends’, the statement will be available by the end of July. To see it, navigate to MyIG Dashboard > 'Live Accounts' > 'Statements'
However, if you’ve received ‘complex dividends’ from an attribution-managed investment trust (AMIT), your statement may be generated as late as the last week of October, as we can only include that information once we’ve received a breakdown from the company concerned.
For more details, Please refer to- https://www.ig.com/au/help-and-support/accounts-and-statements/statements/what-do-I-need-for-the-end-of-financial-year-for-share-trading-accounts#AMIT
All the best,
AshishIG

Hi @bug-or-feature, When a rollover is done on an Indices/commodities/bonds and rates position the initial position is closed at the official closing level of the day, before the last dealing day of the contract, +/-closing spread. The new position in the next contract opens at the official closing level of the new contract, in the same day, +/- opening spread. 
This information can be seen under the info tab > Rollover

Let me know if you have any further questions.
All the best,
AshishIG

Hi, The Login issue on Apps should be sorted now. Can you please check and let us know if the problem still persists?
All the best,
AshishIG

Hi @erhanafs, Thank you for reaching out. We are sorry that you are still waiting for your account activation.
We have reached out to our team on this. You will be contacted soon in order to help activate your account at the earliest.
All the best,
AshishIG

Hi @Pixelclear, our team has provided an update, and we regret to inform you that we do not provide retail offers on our side.
Regards,
AshishIG

Hi @Ramos,
You can turn on the option from your platform settings. Please refer to the below screenshot.

All the best,
AshishIG

Hi @ArturG,
Share dealing accounts must be denominated in GBP/Residing country currency due to tax regulations and this cannot be altered. Nevertheless, you have the option to set up a multi-currency account, which allows trades settled in USD to remain in USD instead of converting back to GBP. This enables you to use USD for future trades. To make this change, please visit the "Currency Conversion" section under "My IG" > "Live Account". Please be aware that switching to a multi-currency account will also affect your commission structure. For additional information, kindly refer to https://www.ig.com/uk/investments/share-dealing/costs-fees 
All the best,
AshishIG

Hi @obie144,
To change your CFD account’s base currency, make sure you have no open positions and send an email to helpdesk.au@ig.com from your registered email address including the following:
The 5-digit CFD account number you wish to change The base currency you wish to change to Details of any funds needing conversion Your full name and date of birth Your registered postal address Your phone number The balance on your IG account The market you last traded The last four digits of your registered card(s) All the best,
AshishIG

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Hi @Danmilner,
The reason is that there are no after-hours sessions available for US Tech 100 that we can consider. However, there is an after-hours session available for US 500, and the Dow is highly correlated with US 500.
We provide NDX options that are based on the cash market. These options can be traded on the PHLX (Philadelphia Stock Exchange) from 14:30 to 21:15 UK time. On the other hand, SPX options trade on the CBOE (Chicago Board Options Exchange) nearly around the clock, which allows us to offer continuous trading. Although the Dow options market is also not very active, the volatility of the Dow is closely correlated with SPX, so we are willing to offer Dow options. However, we cannot trade Nasdaq options outside of regular cash market hours.
Hope this helps.
All the best,
AshishIG
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Hi @Awaz90,
Stop loss orders will remain active and execute during the Pre-Post markets for positions opened on All session stocks because they are applicable to both pre-market and after-market movements. The only way to prevent this is to trade on stocks that follow normal trading hours instead of those available for trading during all sessions.
All the best,
AshishIG
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Hi @Webbexpress15,
Regrettably, our services do not include cash ISAs, Junior ISAs, or lifetime ISAs.
For additional information, please visit our website at https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/what-types-of-isas-do-you-offer
Regards,
AshishIG
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Hi @CarloPanta @FCap,
Apologies for the delayed response. Our team has provided an update regarding your query. Currently, there are no immediate plans to include VIX1D. As pointed out by @CarloPanta, VIX1D is merely a measurement or index and does not constitute a tradable market without futures and options.
However, we do offer the Volatility Index, and if you are interested in daily volatility exposure, you can explore our Daily Index Options offering. We appreciate your suggestion for adding VIX1D and will consider it for future developments. At present, we regret to inform you that there are no plans to incorporate it. We apologize for any inconvenience caused.
All the best,
AshishIG
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Hi @manxcat7743,
You can’t open long and short positions on the same market at exactly the same time with a single click. You can however open two separate trades in the same market in the opposite direction. 

You can open a long and short position on the same market by making sure the ‘force open’ option is selected on your deal ticket.
If you can’t see the ‘force open’ option please navigate to ‘settings’ on the left, and make sure ‘show force open in ticket’ is switched on.
You won’t be able to have long and short positions on the same market if you’ve attached guaranteed stops to both sides of the deal. 
All the best,
AshishIG
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Hi @KashArmni,
To access annual statements within a year, you can navigate to "My IG," then select "Live Accounts," followed by "Statements," and finally "Annual." However, if you require statements that are older than one year, you'll need to email helpdesk.uk@ig.com and make a request for these statements in PDF format. Please remember to specify the desired period for which you need the statement in your email.
All the best,
AshishIG
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