I was trading a small short position with a close stop loss.... Then the platform closes ( the whole platform actually went offline for about 2 hours- technical issues).
I'm potentially looking at a large loss when IG open up Sunday. Really disappointed, they shouldn't offer crypto or as you say make people aware at least so i could have closed down the short.
I actually watched their video on crypto beforehand and read the readilly accessible information they give on their cypto guide and no mention of it, for something so big in my eyes, it should be very clear.
I got the impression when talking on the phone to IG today that they think everyone knows that trading closes for the weekend and a guaranteed stop will protect you when we are closed, the reason IG close is because the markets not very liquid? I'd say the crypto is very liquid. Its all good information when you know IG stop you trading a 24/7 market for 2 days.
I was trading crypto elsewhere then thought I'd use IG because I like the layout... Bad mistake. Really not happy, I don't think they inform customers very well on this, Caught me completely by surprise