[Charts not working properly. Lots of candles missing.]

16 hours ago, OfentseIG said:

Hi @Dougie

Thank you for reaching out.

We apologize for the inconvenience caused. We have a known issue that is affecting most of our demo accounts. On our demo accounts, there is a missing candles on all/most products. We have also detected an issue with the latest candles which are stacked in the same place. Please kindly note that the relevant team is currently working to resolve the issue. If you need to reach our helpdesk team, the incident number for this case is INC0675090. 

An update will be sent to you once resolved. 

All the best, OfentseIG

Although candles are now printing on the demo acc hey are not the same as on the live account. For example the four our candle on the demo starts 1 hour before the one on the live chart. Not such a big deal but confusing for those who look at both versions.

[Charts not working properly. Lots of candles missing.]

The candles are all appearing but NOTE the demo and live charts are out of sync by 1 hour!!!!!. I assume the live charts are accurate. It may be due to recent clock changes.

[IG just stated no positions - I have three]

At the moment it is impossible to close a position. You can open one and that shows up as usual but existing ones cannot be accessed and it is impossible to call in a trade. Can we claim back losses due to their screw up????