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Posts posted by forex_sniper

  1. 22 minutes ago, CharlotteIG said:

    At the moment we have a high volume of calls. Everyone that is or has been part of the client facing team are trying their hardest to help with calls/ emails and are working overtime. I can assure you we're working as hard as we can to get back to every client. 


    When the dust settle down..ig better take a good hard look at its resources. It's obvious that they are inadequate...both hardware...n personnel. Why bother to keep increasing the number of clients and take pride in the number of clients and markets served when during crisis like this...they are unable to handle....
    As a service provider...it is during times like this ...how they handle the situation...and address customers' problems that will either make or break its reputation.
    People are not interested in how you handle during peace time..that will usually take care of itself...the real test comes during a crisis...thats when it will show faultlines..and weaknesses and thats when reputation are made or break.
    Do take heed. Please dont let your reputation build up over the years go down the drain.
    The nature of your business is not much difference from other brokers... a slight hiccups may cause you to lose clients to other brokers unwittingly.

    • Like 3
  2. 28 minutes ago, marzed7 said:

    Since Monday it is not possible to open or close positions in MT4 demo accounts. Has anyone received any respond from IG customer support? So far all queries about this issue are being ignored by IG. I understand that demo accounts are not priority and they had technical problems earlier this week but three days should be enough to fix it, or at least reply to customers.

    Dont pin your hopes on them. They will only reply at their own time. I have already given up hope of the customer service ever resolving any issue. This problem has long been an issue but never been addressed. You can try using other brokers mt4 demo. They work pretty well. Prices are universal so they should not deviate much from ig prices. 
    There are ppl here who said that becos of the volatility this happens..but they did not really answer my question as to why other brokers mt4 demo has NO problem opening orders and closing orders and why must this issue restricted only to ig since mkt is universal and volatility affects all brokers and NOT just ig alone.

    • Like 1
  3. 57 minutes ago, dmedin said:

    They are probably swamped with calls ...

    Some serious 'prioritization' going on no doubt ...

    Its not only now...their customer service has all along been less than satisfactory...Few years back still ok...but now not so.... Perhaps...they find it easier to get contributors to answer on their behalf....holding fort for them. 

    • Sad 1
  4. 14 minutes ago, Caseynotes said:

    to close a buy trade you need to sell the buy contract, if you are hitting the close button you are putting a sell order in 'at market'. 

    All orders are processed on a first come first served basis, your 'at market' order will be the last in the queue. Pending orders will always be executed before market orders, that is how the system has always worked and is set by the exchange and applies to every broker.

    Just curious..if someone placed a sell order in advance which is 50 pips away from what is the current mkt price. Assuming currently there is no sell order is placed for the current price.... When i click the sell button right now...will my order be filled at the curent price?

  5. 1 hour ago, Caseynotes said:

    No, but then that might be because I have orders in the market ready and waiting instead of relying on a 'at market' order that is always the last in the queue to get executed and so suffers most from slippage and requotes.

    Also if you are comparing mt4 between brokers realise none have ever experienced volatility like this since 1987 and you weren't trading on it then.

    Do note that these ppl are clicking on the close button and not putting order at market..that could be way above or below the current mkt price...so the reaaction shld be instantaneous compared with one that  place orders in the mkt inadvance. ..where the price has not been hit. and It would be grossly unjustified...if someone place an order for a price which  is way off the mkt..and given priory in the order queue compared to one who click instantly. That would be like  letting the mkt slip either way  to let price hit those who put in order in the queue but way before the current price first   while those who click the close button instantaneously take last priority. It does not make sense.
    Also those who mentioned that they have no problems with other brokers are actually experiencing the situation now and not last time..In other words..if the market is volatile..it wld affect all brokers...but why on ig..users encounter this problem...and for other brokers...its plain sailing...this is weird.

  6. On 02/03/2020 at 17:14, dandroid001 said:

    Hi, I have been having this problem of not able to close the order manually. Most times when I click on the Close bar (the Yellow bar), it always prompt me "Invalid price". I have to click on the Close bar several times before it finally execute the closure. But by the time I got the order closed, I have already lost several pips. 

    I am also using other broker with MT4 platform but I do not face such issue.

    IG server having problem or what?

    You are not alone. I have been experiencing this since Monday.Some contributors said that its due to mkt volatility...but i find it strange as i've used mt4 on other brokers platform...no none seem to have this experience. I am using a demo account to test the reliability of using mt4 on ig .but so far the experience has been less than desirable. There are just too many invalid and requotes incidences and they last a long time.. even previously not now due to the volatility of the mkt.
    My chart is syncing properly but when i open the order page..the price shown is simply dead...not moving in accordance with the chart prices..thats why...it doesnt allow the user to open or close a posn...thats why  requote and invalid prices kept showing up. 
    I am inclined to believe that it is due to some technical issues rather than the volatility of the mkt as you dont see that in other brokers platform.
    As i am on demo...its alright..but i dont know if those on live platform...if they experience this problem...they will be at the mercy of the mkt..if unable to close their posn....

  7. 8 minutes ago, Caseynotes said:

    yes I understand but this last week has been exceptional and even the live web based platform has suffered under the intense pressure. I've been on the live mt4 platform all day every day and as I said earlier it's been fine except for occasional requotes which were half expected.

    Thanks for the reply. 
    Reckon we will never know the true picture unless we can get a respond from the horse's mouth... But hearing from them is a rarity. You will either get no reply, or they will direct you to get community help over here which is usually the case ...or sometimes you need to tell  them what to do. 

  8. 35 minutes ago, Caseynotes said:

    the demo and live are different platforms with different feeds. The demo is primarily to allow technicians to test developments before sending them to the live platform, it's the same for any platform developer. The broker allows clients to use the demo but it should really only be used to get an understanding of the layout and controls and also to test strategies but you can't get exactly the same results on demo as live, the demo platform can't actually be linked to the market for obvious reasons.

    So for the reasons above no demo platform is as reliable as the live, it's there to enable the live to be as reliable as possible because that's the one that causes broker payouts if it breaks down.

    While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. 
    And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account over here...i dont know...
    I am sure i am not the only one who experience this..... 

  9. While i understand that demo cannot be fully replicated as the live..but to have it frozen and not being able to open or close a posn for hours is totally unacceptable. You mentioned abt spikes...n i am not talking abt spiking prices...that i can understand it happens...but a normal routine??? that i dont think many users can accept. 
    And for your info...i dont find this happening in other brokers demo platform...once in a blue moon..maybe... but not so often and and for so long. Perhaps...they dont give priority to demo account...i dont know...
    I am sure i am not the only one who experience this..... 

  10. 2 minutes ago, Caseynotes said:

    I've not used the demo platform for years but no demo platform is supposed to be parallel to the live, demo is a test bed for the platform builder's technicians and is more akin to a simulator as well as having a completely different data feed. 

    The other problem in markets like this is you can't catch spikes (on any platform) unless you are lucky enough to get in on a brief pause, it's like trading news events, the only reliable way to get in is by using resting orders.

    I feel the least a demo platform could do is to at least replicate the price as shown in the live platform..If it can't even do this then whats the point of having a demo. While i dont know abt demo platform being used as a test bed for the technicians..but what i understand is that most brokers would use this to let newbies try their hands to get a comfortable grip to what is the feeling like when trading on the broker's platform. It would be a foolish move to negliect it or simply run it differently from that of the live platform...especially one that show its inefficiency...warts and alll..as potential clients would be discouraged and go for other brokers. What they want is reliability.

    For myself...i am using it to test its reliability...i  can only conclude that its totally unreliable. Demo users are not expecting anything extraordinary from the demo platform. What they expect is the reliability...ie. data feeds to be updated and in sync with the live platform....the is the least a platform any broker is expected to provide.

    As for using demo as a test bed...i am sure the broker has many other resouces..they could have setup a sandbox version behind the scene where they could do all the testing they want...and not share it with users..who may want to test their trading strategies..which is what a demo platform is supposed to do. How else could one test one's trading strategies if the price is not right.

  11. 14 minutes ago, Caseynotes said:

    I've been using the mt4 live platform all day and not had any problems except sometimes requotes if hitting 'at market' when price is suddenly spiking. 

    Thats the difference...maybe the mt4 live platform is good and alive...but somehow i feel they might have somehow neglected the demo platform...Perhaps..you may try to open a mt4 demo account and run it...to see if you encounter any problem.


  12. I had the same problems encountered when using mt4. It seems to be unreliable on ig platform...I am testing out on the demo to see how good it is..but somehow the experiences i have encountered is not very good. It is very unreliable...n slow to update. This is just a demo account..i shudder to think what it would like if i were to run on a live account.
    This monday morning following the wekend closing..when i open the chart...it was frozen..did not move for a long time...i had to go look at other brokers platform..to check on the mkt..and by the time it started running..it was way against my posn. Even though it was just a demo...i can see that a profit can possibly turn to a loss in such a situation. 
    This problem aside....
    another problem is that..when i want to buy or sell....i can never close an order...it will always state invalid price or requote...
    When i managed to get into posn...and when i try to exit....by clicking the close order..i can Never execute the trade at all.
    When i do a right click and open the the trading menu n click on New order...I noticed that the price quoted is not moving in sync with the chart at all. Its just freeze....while the price on the chart continue to update.
    Dont know anyone encountered the same problem.
    If this is the way things are...i dont think i have the confident to trade live using mt4....
    as in my opinion...it is not stable at all. Other brokers platform does not seem to have this problem.
    Hope someone can help enlightenen me what did i do wrong....

  13. 2 hours ago, Caseynotes said:

    you can open a new mt4 demo anytime but need to click on the demo feed to do it.

    File > Open new account > click on Demo > click next and follow the instructions and the platform will generate a new demo account.

    Managed to get the program running but I can't seem to open a new demo from within the same program. It just doesnt respond.  So i downloaded a fresh copy....open a new demo account..and now its up and runing. Thanks.

    • Great! 1

    21 hours ago, Caseynotes said:

    Hi I didn't check yesterday but the demo account data feed is showing a ping return today.

    Thanks for the headsup...Just check my mt4 again...no go...still remain no connection. Data stop updating since 28Feb.
    Did a scan of IG-DEMO server...but still no connection.
    Yesterday...i referred to helpdesk again to ask them to check with technicals...whats the status...but no respond...
    Just wondering is there anyway to delete the demo account and open another new one? Dont know if that will work.
    Cannot find where i can do it.


  15. 12 hours ago, dmedin said:

    Haha if you're a big time trader then the £30 a month fee is nothing :P

     Yes, you are right, I am no bigtimer here in ig..just maintaining an
     account here for strategic purposes. Used to be active on their platform until 
    they did an upgrade of their PRT and abandon the old version
     which somehow screwed up my programmed charts so I just moved on. You may be a big trader here and 30pounds to you may mean nothing regardless of whether you trade or not.
    For me I tend to look at it from the perspective that it is not so much abt the levy but I will only trade if I there is a setup nevermind if I meet the quota or not. Any saving is incidental and if I have to pay I will pay. To simply force a trade without a setup
    just to meet the quota is absurd.
    I figured the levy is just a rental for the PRT and the quota is sufficient for them to cover its cost based on the spreads they make from those trades…nevermind if your trade ultimately make a win or loss.
    I won’t pay rental regardless of the amount for something I foresee I will not be using.
    Would you? 

    To simply force a trade without a setup just to meet the quota is absurd. I do posn trading...right entry and exit  levels are impt for me. It requires patience waiting for setups.
    Since i have no trade setup…I will not pay 30pounds for nothing
    no matter how small it is and it would be like throwing away
    good money after the bad if I were to try to save on the levy and just force a trade unnecessarily and in the process incur a loss not especially if I can always enable PRT as and when I needed it.
    It’s a matter of choice. Different traders different strokes..i guess.🙂


  16. 11 hours ago, nit2wynit said:

    I had it on last year but disabled it as i couldn't figure out how to trade while not showing a Balance!  Seems trivial, but necessary.....any updates on how to see your balance?

    I have not subscribe to PRT and therefore unable to tell you whether currently it is able to see your balance. Its been quite a while. You may wish to check with helpdesk. The last time if i remember correctly...i referred to the ig main screen...Its not that difficult....n you dont really need to check your balance all the time....unless u have many posn opening at the same time with some winning and losing trade running concurrently.

  17. 35 minutes ago, nit2wynit said:

    t seems popular opinion is to use ProRealTime and literally ignore the Retail Platform.

    ProRealTime is very good. It is a very dynamic and comprehensive charting system. I used the system previously but later disabled it becos I took a break from trading. There is a fee levy on the use of the system...when one does not meet their trading quota. Its not a big quota though...but i think you can still disable it anytime if i am not wrong.  i  dont like the idea of forcing myself to trade in order to meet the quota just to stop paying for the fee 

  18. I have encountered the same MT4 demo problem..with the error "No Connection" since Monday 2Mar when i tried to activate the program. Emailed helpdesk and asked them to check to refer the matter to their technical staff. They have forwarded my msg to them.

    So far, have not heard anything from them. Seems the problem is still there. Reckon..i am not the only one encountering this problem. Hope they resolve the matter asap.

  19. Well i guess as in most cases of software, the newer improved version of PRT will definitely have an impact on how the previous versions work.
    Gotta accept the inevitability. Just annoyed that i need to rework some of my codes to make them compatible with the newer version. Its quite tedious...if only they make the older version available for those who dont really need the new features which PRT ver 10 offers.
    Anyway, thanks for the reply and the link 

  20. I have been using the older version of PRT 9.2 for a long time. I coded  my own  indicators and was able to use them without any problem.  All this while version 9.2 has been provided as an alternative to the the new version 10.2  which has also been made available to users.


    I have tried to run the new version on several occasions previously but found that whenever I activate it...all my indicators coded under the old version would be going haywire. some of my indicators did not show up while those that showed up are incomplete. Even when i tried to load my saved template..the charts that displayed are totally incomplete.


    This has led me to ignore and abandon totally the new version 10.2 and just stick to run my indicators under the previous verion 9.2. which to me is stable in my case.


    Imagine to my surprise  lately when i tried to open up PRT, i noticed that the link to previous old version has been taken off and what is now available is only the new version 10.2


    My question here is why not offer the previous version as an alternative for those who coded their program using the prev version  9.2 otherwise those who faced the same problem as myself would not be able to trade without the charts.


    According to support, the old version was taken off by the PRT people. Even if this is so, if the newer version is unable to cater to the needs of some retail customers, and as their broker, any effort taken up by IG to bring back the status quo would be greatly appreciate.


    I dont know if anyone other than myself has encountered this problem. Any advice or similar experiences given by users here would be much appreciated.



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