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Everything posted by DanC

  1. As you may be aware, there has been a recent proposal from the Financial Conduct Authority (FCA), which would, among other things, reduce the leverage permitted for CFDs and spread betting. If the proposal goes through, you’ll need to put more money on your account to trade with us, in some cases up to ten times more margin. Click here to share your views on the FCA's proposal now. The FCA is seeking to raise conduct standards across the industry, to ensure fair outcomes for all UK clients – something which IG fully supports. However, we think there may be tools that could better help the FCA do so, such as limited-risk trading to prevent clients from losing more than their initial deposit. German and French regulators have suggested this measure too, and we believe it might be more effective than raising margins for all. As well as increasing margins (ie reducing leverage), the FCA has proposed: Firms must disclose their average client profit/loss, and use standardised risk warnings: This seems sensible to us. We believe in transparency and we think it is really important that people understand CFDs and spread betting before they open an account. No bonus promotions allowed: This appears to be a good measure. We don’t think bonus promotions should be an important tool for winning clients. A full review of rules relating to binaries: The FCA believes that the inherent features of binary bets make them inappropriate for many retail investors. We believe binary bets and binary options are a useful tool for retail traders, if they are marketed and sold responsibly. You can read the FCA’s full proposal and suggested leverage limits here. This gives you an idea of what IG think, but what’s really important is what you think. It’s essential that the FCA receives opinions from everyone involved in the industry – especially traders. The FCA has put together a simple form to enable you to share your views easily. Click here to share your views now. If you prefer, you can also contact the FCA by email at cp16-40@fca.org.uk, or by letter to: CP16-40 - Wholesale Conduct Policy Team Strategy and Competition Division Financial Conduct Authority 25 The North Colonnade Canary Wharf London E14 5HS We’d also appreciate any comments or thoughts you may have below. Thanks, Dan
  2. Hi  You can find our response to the FCA Consultation Paper on our group website here. Dan
  3. Hi all Apologies for the ProRealTime issues overnight. I can confirm it's resolved now, and we're now making sure steps are taken to prevent this in future. For those of you running ProOrder automated strategies, these were not affected. I'm also going to make sure we note these major issues here in the Community, because we know this is an important place for information on our service status. Sorry this hasn't happened in this instance, but I'll ensure we'll keep you updated here going forward. Thanks all Dan
  4. Hi , Thanks for your suggestion, I can see why some clients would find this information useful, especially when they are on the move and unable to access the L2 Dealer platform. I'll be sure to pass your comments to our platform development team for their consideration. Many thanks, Dan
  5. Hey , The development team at ProRealTime are keen on both of the suggestions you have provided (the one in this post and also the suggestion provided here). They can see the value in being able to launch a system on a watchlist and have also recently had a similar suggestion for the Screener tool too. As they are already in the test phase of 10.3, they'll not be able to include it in this version, but will look to incorporate this into Version 10.4. The ability to read and set parameters on Backtester in code is likely to bit a lot more difficult to implement, however the team will look to see if this can also be incorporated in 10.4. Thanks, Dan
  6. Hey @Stef, Apologies for the delay in responding to a number of your posts. I've now escalated this to ProRealTime and await their feedback. Once I have any news from the team, I'll be back in touch. Thanks, Dan
  7. Hi Stef, Thanks for your post. We're still looking into this for you and I know we've also been in contact by email. We should hopefully have an update for you in the next few days. Thanks, Dan
  8. Hi , Our next step is to see if we can get Volume for equities on spread betting ProRealTime accounts. Once we have been able to do this, we'll turn our attention to FX volume on ProRealTime! Cheers, Dan
  9. Hi , Apple have recently pushed out an update to Macs, which may have stopped Flash from running. Our charts rely on Flash, so I'd recommend going through the steps in the following link to ensure this is enabled on your Mac: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html Hope that helps. Dan
  10. Hi , Thanks for getting involved in the Community! As  has mentioned, feel free to post in the 'Fundamental analysis' or 'Latest News and Analysis' sections and if any other members have any opinions, I'm sure they'll post a reply. Thanks, Dan
  11. Hi , Can you send a Help -Technical report via the ProRealTime charts, ensuring you have the chart open when you send the report. Just select Manual Trading as the message subject and add a note in the box to identify the issue. We can then ask ProRealTime to remove this from your platform. Thanks, Dan
  12. Hi , Welcome to the Community and thanks for your feedback ! Glad to hear you have had a positive experience with the trading platform and do let us know if you have any questions! Dan
  13. Hi , Welcome to the Community and thanks for your feedback ! Glad to hear you have had a positive experience with the trading platform and do let us know if you have any questions! Dan
  14. Hello to all those who have recently joined Community!  & , I see you may have accidentally left blank messages. For help on getting started in the Community feel free to take a look at some of our 'getting started' guides. Thanks, Dan
  15. Hi , Please take a look at the thread here. We're investigating this now. Dan
  16. Hey , Some good news from ProRealTime. In the next version of the charts, 10.3, they're adding improvements to the way you can construct your candles - so you hopefully should be able to achieve the display you require. No date for Version 10.3, but we'll keep you posted as soon as we hear anything. Also, you're correct, we use the same feeds across the platforms. Thanks, Dan
  17. Hi @ST, Firstly, thanks for bringing these to our attention. Whilst we do try to maintain clear charts for analysis purposes, sometimes some spikes do slip though. If the spike is on the IG charts, please use the feedback button, as that comes straight through to the technical support desk. For any on ProRealTIme, please can you drop our helpdesk an email (helpdesk.uk@ig.com), and this will get escalated to our technical team. I'll raise a ticket for the PGLC chart now. Also, to confirm, you can view the Kirkland Lake Gold chart on IG, just not on PRT? Thanks, Dan
  18. Hi , Thanks for providing a follow up to this. I'm going to escalate this to ProRealTime to see if they are able to offer any further advise on setting up the charts to close/open at 5pm EST. I'll let you know when I receive any feedback. Thanks, Dan
  19. Hi , I'm afraid it's only possible to have one session of your ProRealTime charts open at any one time. What you may want to do is set up separate templates for the markets you trade, and switch between these on your PCs. A full guide on using ProRealTime can be found here. Hope that helps, Dan
  20. Hi , Whilst we can't give you any advice, it may be worth taking a look at our Binary guide: https://www.ig.com/uk/binaries Hope that helps! Dan
  21. Hi , As you mentioned, it's not currently possible to amend the trading hours shown on the IG charts on the web platform or apps, although we do currently have a project in the pipeline for this functionality. You'll only be able to do this our advanced charting package, ProRealTIme, for the time being. We do appreciate your feedback, as this helps to drive future development and do let us know if you have any other suggestions for any of our products, as we'll ensure this gets passed on for future consideration. Thanks, Dan
  22. Hi , ,  and , Welcome to the IG Community, it's good to have you on board! , feel free to post your questions in the most relevant board under the Using IG Platforms and Charts category, and one of the moderators or another community member will be on hand to help! Thanks, Dan
  23. Hi , Below are the settings you'll need to select to show the daily candles closing/opening at 5pm EST.  This shifts the 10pm BST close price (5pm EST) to Midnight, and now acts as the reset time. Do you want to give these settings a go and let me know how you get on? Thanks Dan
  24. Hi , I've spoken to the team at IT-Finance, who provide the ProRealTime charts, and it's possible to shift the close/open for FX pairs. You'll just need to select 'Use intraday data to build daily candles' option, and then selecting the appropriate GMT shift within the timezone and trading hours preferences. I hope this helps, but do let me know if you don't have any success with the settings! Dan
  25. Hi  There is only a small amount of development work left to be completed for volume on PRT spreadbetting charts, so we should hopefully have some positive news soon. We haven't got an exact data yet, as we'll first need to run some tests and then choose an appropriate release data, but rest assured a lot of progress has been made! Thanks, Dan
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