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DanC

IG Staff
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Posts posted by DanC

  1. As you may be aware, there has been a recent proposal from the Financial Conduct Authority (FCA), which would, among other things, reduce the leverage permitted for CFDs and spread betting.  If the proposal goes through, you’ll need to put more money on your account to trade with us, in some cases up to ten times more margin.

     

    Click here to share your views on the FCA's proposal now.

     

    The FCA is seeking to raise conduct standards across the industry, to ensure fair outcomes for all UK clients – something which IG fully supports. However, we think there may be tools that could better help the FCA do so, such as limited-risk trading to prevent clients from losing more than their initial deposit. German and French regulators have suggested this measure too, and we believe it might be more effective than raising margins for all.

    As well as increasing margins (ie reducing leverage), the FCA has proposed:

     

    • Firms must disclose their average client profit/loss, and use standardised risk warnings: This seems sensible to us. We believe in transparency and we think it is really important that people understand CFDs and spread betting before they open an account.
    • No bonus promotions allowed: This appears to be a good measure. We don’t think bonus promotions should be an important tool for winning clients.
    • A full review of rules relating to binaries: The FCA believes that the inherent features of binary bets make them inappropriate for many retail investors. We believe binary bets and binary options are a useful tool for retail traders, if they are marketed and sold responsibly.

     

    You can read the FCA’s full proposal and suggested leverage limits here.

     

    This gives you an idea of what IG think, but what’s really important is what you think. It’s essential that the FCA receives opinions from everyone involved in the industry – especially traders.

     

    The FCA has put together a simple form to enable you to share your views easily. Click here to share your views now.

     

    If you prefer, you can also contact the FCA by email at cp16-40@fca.org.uk, or by letter to:

     

    CP16-40 - Wholesale Conduct Policy Team

    Strategy and Competition Division

    Financial Conduct Authority

    25 The North Colonnade

    Canary Wharf

    London E14 5HS

     

    We’d also appreciate any comments or thoughts you may have below.

     

    Thanks,

    Dan

  2. Hi all

     

    Apologies for the ProRealTime issues overnight. I can confirm it's resolved now, and we're now making sure steps are taken to prevent this in future. For those of you running ProOrder automated strategies, these were not affected.

     

    I'm also going to make sure we note these major issues here in the Community, because we know this is an important place for information on our service status. Sorry this hasn't happened in this instance, but I'll ensure we'll keep you updated here going forward.

     

    Thanks all

     

    Dan

  3. Hey ,

     

    The development team at ProRealTime are keen on both of the suggestions you have provided (the one in this post and also the suggestion provided here).

     

    They can see the value in being able to launch a system on a watchlist and have also recently had a similar suggestion for the Screener tool too. As they are already in the test phase of 10.3, they'll not be able to include it in this version, but will look to incorporate this into Version 10.4.

     

    The ability to read and set parameters on Backtester in code is likely to bit a lot more difficult to implement, however the team will look to see if this can also be incorporated in 10.4.

     

    Thanks,

    Dan

     

     

  4. Hey ,

     

    Some good news from ProRealTime. In the next version of the charts, 10.3, they're adding improvements to the way you can construct your candles - so you hopefully should be able to achieve the display you require.

     

    No date for Version 10.3, but we'll keep you posted as soon as we hear anything. Also, you're correct, we use the same feeds across the platforms.

     

    Thanks,
    Dan

     

     

  5. Hi @ST,

     

    Firstly, thanks for bringing these to our attention. Whilst we do try to maintain clear charts for analysis purposes, sometimes some spikes do slip though.

     

    If the spike is on the IG charts, please use the feedback button, as that comes straight through to the technical support desk. For any on ProRealTIme, please can you drop our helpdesk an email (helpdesk.uk@ig.com), and this will get escalated to our technical team.

     

    I'll raise a ticket for the PGLC chart now. Also, to confirm, you can view the Kirkland Lake Gold chart on IG, just not on PRT?

     

    Thanks,
    Dan

  6. Hi ,

     

    As you mentioned, it's not currently possible to amend the trading hours shown on the IG charts on the web platform or apps, although we do currently have a project in the pipeline for this functionality. You'll only be able to do this our advanced charting package, ProRealTIme, for the time being.

     

    We do appreciate your feedback, as this helps to drive future development and do let us know if you have any other suggestions for any of our products, as we'll ensure this gets passed on for future consideration.

     

    Thanks,
    Dan

  7. Hi ,

     

    I've spoken to the team at IT-Finance, who provide the ProRealTime charts, and it's possible to shift the close/open for FX pairs. You'll just need to select 'Use intraday data to build daily candles' option, and then selecting the appropriate GMT shift within the timezone and trading hours preferences.

     

    I hope this helps, but do let me know if you don't have any success with the settings!

     

    Dan

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