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DanC

IG Staff
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Everything posted by DanC

  1. Hi , I've spoken to the team at IT-Finance, who provide the ProRealTime charts, and it's possible to shift the close/open for FX pairs. You'll just need to select 'Use intraday data to build daily candles' option, and then selecting the appropriate GMT shift within the timezone and trading hours preferences. I hope this helps, but do let me know if you don't have any success with the settings! Dan
  2. Hi  There is only a small amount of development work left to be completed for volume on PRT spreadbetting charts, so we should hopefully have some positive news soon. We haven't got an exact data yet, as we'll first need to run some tests and then choose an appropriate release data, but rest assured a lot of progress has been made! Thanks, Dan
  3. Hi , The market hours you select on ProRealTime should save, so sorry to hear this isn't the case. What process are you currently using to save the charts before you exit? , thanks for the feedback on the subscription emails. We'll check to see if it is possible to get this added! Thanks, Dan
  4. Hi , You can select the currency of the demo account when you are creating it, but I'm afraid this can't be updated once opened. I'd recommend setting up a new account, and you'll just need to amend the Account Type as in the screenshot below. The Forex options relate to CFD demo accounts, and betting equates to a spread betting account. You can then choose the appropriate currency.  Hope that helps! Dan
  5. Welcome  & , it's good to have you on-board! , you may want to take a look out our daily Morning Call posts, which highlight the latest news in the markets, and could point to some potential trading opportunities. Our analyst, Angus, has also just posted up an interesting summary of the winners and losers post Brexit. May be some food for thought in there? Thanks, Dan
  6. Hi  ,  and  Some promising developments. The technical work has been completed for this feature and is currently being tested. Barring any unforeseen issues with the development work, we’re hoping to go live at the end of the month. I’ll let you know if there are any further updates. Cheers, Dan
  7. Hi , Sorry to hear you are experiencing issues with the charts. The charts use Flash player to run, and it may be that this is being blocked from running. Have you tried loading the platform with Google Chrome, as this has Flash built in? Alternative you can try and clear your Flash player cache using the following steps: Close your web browser. Click on the Apple logo in the upper, right-hand corner of your screen and choose "System Preferences" Click on the "Flash Player" icon near the bottom of the System Preferences window. Under the "Storage" tab, click on the "Delete All" button. On the next window, make sure the "Delete All Site Data and Settings" option is selected and unselect the "Delete All Audio and Video License Files" option. Click the "Delete Data" button. Close the System Preferences window. Open your web browser. Do let us know how you get on! Dan
  8. Hi all, Following feedback we have received on the Community about following content you are particularly interested in, from Monday we’ll be trialling a new feature called ‘Subscriptions’. You’ll be able to follow threads and topics that are off particular interest to you, and receive updates on any new content posted within these. To subscribe to a topic or thread, please just select the subscribe option in the drop down menu for that topic:  Once you have subscribed to a topic or thread, you’ll see a new section at the top of the Community showing your selections:  To unsubscribe, please just go back to the topic or thread, and select unsubscribe from the drop down: You can also change you notification settings for these via My Settings > Subscriptions & Notifications > Notifications settings. I'll update the announcement section on the homepage once this has gone Live on Monday. I hope you’ll find this feature useful, and please let me know any feedback you have below. Many thanks, Dan
  9. Hi all, Over the past months we have made a number of updates to our mobile charts, and thought we'd share these here: Dealing: Ablility to delete working orders via the charts We retain values on your deal ticket if you switch direction Drawings: Extended Fibonacci levels Rectangle Full colour palette customisation support Data: High/low stats on charts can be toggled via the show menu. Added tick resolution Indicators: Rate of Change added Weighted Moving Average added We've also got an update in the pipeline for a compact deal ticket, to allow more chart data to be visible. Have you used these features? Let us know what you think, or if you have suggestions on how we could improve them further! Thanks, Dan
  10. Hi all, Thanks for taking the time to introduce yourself, it’s great to see so many new faces here! If you have any suggestions on what you’d like to see in the Community, or what could make it better please do let us know! We’ve had a few suggestions already, and we’ll try and take as much on board as possible, to make this the best space for all involved! Dan
  11. We've seen a lot of new members join recently so why not introduce yourself below! I'm Dan and I'm the Community manager. It's my job to ensure things run smoothly, and we also have a team of moderators on hand to help. Let me know with a post below what markets you're interested in, what you trade and how you trade it. Welcome to IG Community! This thread is now locked due to its length of time in use. For introductions please visit the new intro thread.
  12. Afternoon , I'm not sure why you don't have the option to top up your account - I'll get one of our tech team to investigate this. In the meantime, did you want me to get both of your acocunts reset back to the default funds? Dan
  13. Hey , It isn't possible for a client to do a full reset on their demo account, however you can top up the funds as required through My Account - Deposit funds in the demo environent. If you do want a specific account reset, please just contact our helpdesk and we can arrange for this to be carried out. Thanks, Dan
  14. Hey Stef, At present we don't provide any client contact details to ProRealTime, which is why these features aren't available. We'll pass your feedback onto the ProRealTime team though. Thanks, Dan
  15. Hey , This issue has now been fixed by our web trading team, and you should see the same quote as on the mobile. Hopefully you shouldn't encounter any further issues, but do let us know if you do! Cheers, Dan
  16. Hey , Our alerts team have actually been looking into RNS alerts, and think they are a great idea. They're on our radar, but we can't commit to any timeline at the moment due to current development schedules. If I get any updates I'll let you know. Cheers, Dan
  17. Evening  It doesn't appear that we have anything for RNS alerts in the pipeline. I'll pass your comments onto our alerts team though, and see if there is any potential to encorporate these in the platform. Thanks, Dan
  18. Hi , Thanks for bringing this to our attention. I've escalated this to our web and stockbroking development teams, and am waiting on their feedback. As soon as I hear anything, I'll update this thread. I've also moved this post from the Suggestions board to the Web-based platform board, as I think it's more relevant here. Cheers, Dan
  19. Hi pooel. Unfortunately the Market Profile feature isn't something that ProRealTime have made available to IG users. However, we do regularly speak to ProRealTime, and I'll make sure your comments are passed on. Thanks, Dan
  20. Well below expectations indeed .  was slightly closer though with his prediction, and takes the coveted Non farm payroll Champion of the month. Until next time...
  21. Hi , In July 215,000 jobs were added, down from 223,000 (revised from 231,000) added during June, while employment remained unchanged at 5.3%. Would you be confident enough in having a guess to the nearest thousand as to what the figure will be this time around? , , or any other members, do you have an opinion this month? The closest guess to the nearest thousand will be the Non-farm payroll Champion of the month, and I'll hand the award out on Friday afternoon! ___________________________________ This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.
  22. The ECB recently commissioned a report comparing Twitter bullishness against Google bullishness and the results are very interesting. The full paper can be found here: http://www.ecb.europa.eu/pub/pdf/scpsps/ecbsp9.en.pdf?177000b829d4450b007f3d3a612cab18 Would you use it to gauge the markets?
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