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Everything posted by GraHal

  1. I have done the same action many times before and most times it works but more often than I'd like ... attempts to move stops gets locked down, and mostly when Price Action is showing decent momentum!
  2. No it was a Buy / Long and I had been watching it go up 26 points and was looking forward to quite a few more points judging by the price action. My Stop Loss was 32 points below my Trade Price but my Limit Stop (of 32) was 6 points away when I tried to move my Limit Stop higher to take advantage of the momentum and then the Limit Stop just kept snapping back to the 6 points level and kept doing that for several minutes no matter how many times I tried. I even quickly checked on Demo to make sure my method was correct and I wasn't going mad!
  3. I didn't say stop loss, I said Limit Stop. Maybe you refer to it as Take Profit? Anyway thanks for taking an interest!, It can be a lonely business ... trading!?
  4. Further to above ... Oh and a few mins after the price rise ... all went back to working correctly again ... I could increase my Limit Stop no problem at all!
  5. Yes I am on the SB Platform. But it is as if there is a block imposed on any stop changes ... not just a minimum distance (which is why I did my 1000 point test on a Limit Stop). Yes I agree the Demo Platform worked fine (I could change stops etc) at the same time as the Real Platform would not let me make a change to my Limit Stop. I have experienced this loads of times, but it p**d me off so much this time that I had to give vent to my annoyance, Sure enough after I was stopped out on a Limit, the Price carried on going up as I predicted in my previous post!
  6. Don't you mean you can 'pretend' to move them? As they just snap back again as soon as you click anywhere just as the OP says. I just tried to move my limit stop 1000 points away (as a Test) and it still wouldn't accept it ... it snapped back to 6 points above current Price. One can't help thinking that the 'IG View' is that there is a high probability that News or maybe even just current Price Action is going to result in a good rise (I was Long the DJI) and so IG are making sure we get stopped out with minimum profit?? Damned annoying anyway ... whatever the reason?? If it is a glitch then it needs fixing asap??
  7. Hi OSCARDAX What you describe above re PRT sending an email is to be released very very soon. It may even be in your Live Platform right now ... see attached. Cheers GraHal
  8. If I place an order and forget it then I can't see how / what the bars are like before getting to the Order level. Price may just spike up / down (stop hunting), trigger my entry and then go the other way! If I set Alerts for price to rise or fall 6 points in 5 mins then I can see what momentum there is the latest few bars and also how these bars are sitting in the overall market structure since the last time I looked at the chart. Also the smashing it in a few seconds (as you put it) may be me wanting to exit a trade that has gone against me. If I set a stop level exit then I may just get taken out and then price bounce back again.
  9. Thanks kivondo, but it's still a second or so when I want to be closing my open trade in that second. Also I have at times had several Alerts stacked on top of each other and so clicking each x to close an Alert (when I desperately want to be setting direction on the Deal tab and pressing Place Deal) I find frustrating. Also I don't even need / want to read the Alert PopUp as I have heard the Alert noise and so my eyes go straight to the Chart and I am either wanting to open or close a Deal. But I'll try closing the PopUps as you say if that is my only Option? Can't believe PopUps are not configurable.
  10. Hello Is it possible to configure Alerts so that there is no PopUp box at all? Reason I ask is that the Alerts PopUp Box covers the Deal Tab and a vital few seconds is lost waiting for the PopUp to dissappear again before I can press Deal and direction etc! In short the Alerts PopUp is very very annoying popping up in it's current position in the top right hand corner of the screen (as that is where the Deal button is!). Thanks GraHal
  11. Hello If I disable Real Live PRT for the summer (using Disable setting in IG) does anybody know if all my Systems will be retained in the Auto Trading window as non-running or will they disappear? Thanks GraHal
  12. Hello Why am I being told to login to view MyQueries when I am already logged in?? I clicked Help & Support on the 'IG old Platform' and selected Support Portal to get to the screen attached. Am I doing something wrong? is there another way? whats going on?? Thank You GraHal
  13. Hello I can manual trade on DJI / Dow at 0.5 min Lot size. Using a coded Algo on DJI / Dow min Lot size is 1. Where / what is the logic / rationale behind this anomaly please? Thank You GraHal
  14. Answer is Yes, seem like same TFs as on a PC. Tap D for Daily (or whatever) in top left corner and more menu options appear at the bottom of the screen, tap 'resolution' and select even down to Tick TF. GraHal PS this releases me from my PC for days out in the summer!
  15. Hello Is it possible to have the iphone IG Trading App Chart set to less than a Daily Timeframe ... does anybody know please? Thank You GraHal
  16. Also it's very annoying / frustrating when a System / Bot is stopped then when started again the accumulated Profit / Loss starts agan at 0 / zero. Unless we keep a note pf previous Profit / Loss (yet another 'faffing liitle file admin task' to get around weakness in the PRT Platform) then we dont know what the performance of the System has been since we originally started the Bot. An example of when I might stop a Bot would be a 'manual stop' due to obsevation of a condition that the Bot was never designed / coded to cope with (extraordinary news etc). If it's not fesible / practicable to carry the Bot on (afer Bot stopped) re equity curve results then a compromise would be a facility where a Note could be added (e.g Profit / Loss to 15 Sep 17 = - £800). Hope above suggestion is considered useful? Thank You Graham
  17. It's not a solution until the function requested is added to the platform by ProRealTime. I also require this file management function to be added to the 'Backtrading File List Screen'. Cheers Graham
  18. Hi , thanks for your continued interest If previous emails are not included for security reasons then why not get the 'My Queries' function working correctly then there is a central repository for all emails etc. My Queries is still next to useless ... none of the columns shown below are clickable to see any further detail The 'Case No' means nothing to me as we are never provided with a Case No. I would have to spend ages tying together the date / time group on my email client to piece together the full story. I trust IG are working towards a solution? In the meantime IG is very likely missing out on valuable feedback / improvements due to the hassle involved for end users making suggestions to IG through to completion / close of Case. Regards GraHal 
  19. Hello  You say ... "Do you think reference numbers in the subject line would help to track your queries?" ... The thing is I don't want to have to spend time tying a Ref Number in with previous emails etc ... I want to get on and make money ... and the more deals I do the more spread IG get etc. I want one readily accesible place where all email are logged ... that could be under Queries under my LogIn, but it needs to be available for ever and searchable as I likely will think in the future ... I'm sure Ive had the problem before let's do a search on past emails. Better still is just keep adding text to each successive email trail which is sent back and forth until - as  says - both sides agree the issue is sorted to mutual satisfaction. I keep all my emails for many years ... for ever even, where money is concerned! There must be some 'IG reason' why IG don't include previous correspondence on all emails ... I would have thought you would have needed to 'untick a box' somewhere in your CRM Software to achieve this as all CRM Software will include this basic required functionality surely? Thanks for taking an interest in this issue. As you can see me and Stef (and I'm sure plenty of others, but they keep silent) are very frusrated by this and it puts me off sending in emails as it can be a lot of work (boring admin - tracking emails) to get to a solution. We could be left thinking that IG are purposely making the process 'not easy'? Thanks & Regards GraHal
  20. Ha ... just shows how wrong I can be!:smileylol: I would have deleted my rant above, but this is not possible, so now I'll have to make 'myself eat humble pie'! ha There is a summary screen which shows a date / time group and I was aware of it ... oops I forgot about what detail it showed ... see attached / below ... sorted!  Thanks GraHal
  21. Hello If anybody knows a way to achieve below then let me know please. IT-Finance consider below as a suggestion for improvement please. Scenario: I have 20 Auto-Systems running and I hear the alert sound that one of them has ... Entered a Trade Exited a Trade Switched from Long to Short Switched from Short to Long But I don't want to stop what I'm doing and then another System triggers, then another; (I've heard 4 alerts while writing this message!). 10 minutes later I'm out of my manual trade and want to know which Auto-System triggered and in what order etc. I would have to go through the 'little Alert Notification screen' and make handwritten notes! There is no single 'summary screen' which allows me to sort by 'Latest to Trigger' and so give me full meaningful visibility of all my Auto-Trades? I don't want to go through all 20 Systems under respective 'Orders List' Tab and see which one has just triggered ... how laborious! So I am left very frustrated at not having clear informative visibility of my Trades! If I have 'missed a trick here' then please let me know? Alternatively, please 'Like' this post and then PRT via IG may consider making improvements? Thanks GraHal
  22. Ha ... I've just found out that we can see submitted queries under My Queries on the Help and Support tab ... but then when I check - not good (this is getting me even more frusrated now) ... see below email I just sent to IG Customer Sevices ... Hi Re below ... I spoke too soon (without looking fully) ... the Query list is next to useless as I can't click and see / read anything at all ... not even the Query still in progress (see screen shot below and attached. I can't even see the Query Subject so then I would know I've already submitted a particular issue ... what is the use / point in 'My Queries' if I can't see any details whatsoever? Cheers Graham 
  23. Ha ... I wouldn't mind betting that IG don't provide Trailing Stops on the 'PRT Quick Access Interface' because of the increase in minimum stop overnight? Easy solution there for IG is to set the minimum Trailing Stop to be the maximum that Stop goes to overnight? I trade the Dax a lot and minimum Stop in the day is 6 points and it goes to 12 or so overnight ... so, as an example, make minimum Trail Stop allowed as 12 for 24/7 ?? All comments appreciated.
  24.  Yeah great idea! I have the same problem and also even if you mouse-hover over the Order then the name of the order cannot fully be seen as it shows up below the Order and of course there is another order there ... as shown in your pic ... and so the order name doesn't fully show. I suggested they set the default Order name to be 'to the right of the Order' (not underneath). I've only got onto this Community today, but in future I'll be putting all my ideas and gripes on here. Cheers GraHal
  25. Hello I find it very frutrating when I send an email to IG using the Help\Tech Support Form (copy attached) and when a reply comes back (usually promptly, thank you) there is no copy of what I originally sent iin? I got a reply recently by a well meaning Customer Service person saying ... the issue has been advised to the developers ... I'm left wondering ... which issue, I've sent a few in. A few days ago I was misunderstood (no biggy, it happens, that's life) but it left me thinking ... what did I say on that Tech Support Form, maybe I didn't make it clear?? I''ve taken to doing a screen shot of my completed Tech Supp form, but then this means I have to maintain a filing system for these and even then I have check back to find whichever issue IG are emailng me back about. It all seems frusturating and wasteful of my time and customer serviice time etc etc. Please tell me I am not the only one who finds this lack of a copy of emails included with replies? it's a standard feature of most email clients and for a very very good reason. So come on IG ... why don't you include a copy of the oriiginal email when you reply? Thanks GraHal