[IG Mobile App - Not Working Correctly / Not Updating Prices.]

On 02/06/2022 at 16:14, MongiIG said:

check Lightstreamer connection

Surely Lighstreamer connection is not required to use the IG App?

Isn't Lighstreamer when one has an API Key to enable coding etc??

I don't recall doing anything with a Lightstreamer connection when I first installed the IG App. 

Thanks & Regards 

  

[IG Mobile App - Is Yours Working?]

To establish if this is due to my (old) iphone or the IG App ...

1.      Is your IG Mobile App working correctly please?

2.     Are your prices being updated in real time?

Thank You

[IG Mobile App - Not Working Correctly / Not Updating Prices.]

My App on my iphone has not worked correctly for weeks.

Prices are not being update in real time.

When I open the App the latest price displayed is correct, but latest price never changes until next time I log back in.

1.     Is your App working correctly?

2.    Anybody know how to check I have latest version App.

3.   Anybody know why my App is not updating prices in real time please?     

Thank You

[IG Login Page - Cannot Fund Demo CFD Account]

Anybody got same problem as me ... I cannot add funds to my Demo CFD Account (see Image 1)?

If I click Add Virtual Funds  I get a greyed out page as Image 2.

My CFD Account is enabled and I do have funds and I have used it for trading previously etc.

Any comments appreciated. 

[Moving the stop loss]

I have done the same action many times before and most times it works but more often than I'd like ... attempts to move stops gets locked down, and mostly when Price Action is showing  decent momentum!

[Moving the stop loss]

No it was a Buy / Long and I had been watching it go up 26 points and was looking forward to quite a few more points judging by the price action.

My Stop Loss was 32 points below my Trade Price but my Limit Stop (of 32) was 6 points away when I tried to move my Limit Stop higher to take advantage  of the momentum and then the Limit Stop just kept snapping back to the 6 points level and kept doing that for several minutes no matter how many times I tried.

I even quickly checked on Demo to make sure my method was correct and I wasn't going mad!  

[Moving the stop loss]

1 hour ago, Caseynotes said:

the stop loss on a long can't be above the current price

I didn't say stop loss, I said Limit Stop.

Maybe you refer to it as Take Profit?

Anyway thanks for taking an interest!, It can be a lonely business ... trading!?

[Moving the stop loss]

Further to above ...

Oh and a few mins after the price rise ... all went back to working correctly again ... I could increase my Limit Stop no problem at all!     

[Moving the stop loss]

3 minutes ago, Caseynotes said:

f you are long the Dow then you must be on either the spread bet or cfd platform but there is no minimum for the limit which is a take profit order

Yes I am on the SB Platform.

But it is as if there is a block imposed on any stop changes ... not just a minimum distance (which is why I did my 1000 point test on a Limit Stop).

Yes I agree the Demo Platform worked fine (I could change  stops etc) at the same time as the Real Platform would not let me  make a change  to my Limit Stop.  

I have experienced this loads of times, but it p**d me off so much this time that I had to give vent to my annoyance,

Sure enough after I was stopped out on a Limit, the Price carried on going up as I predicted in my previous post!   

[Moving the stop loss]

On 01/05/2019 at 21:23, Caseynotes said:

you can move them

Don't you mean you can 'pretend' to move them?  As they just snap back again as soon as you click anywhere just as the OP says.

I just tried to move my limit stop 1000 points away (as a Test) and it still wouldn't accept it ... it snapped back to 6 points above current Price.

One can't help thinking that the 'IG View' is that there is a high probability that News or maybe even just current Price Action is going to result in a good rise (I was Long the DJI) and so IG are making sure we get stopped out with minimum profit??

Damned annoying anyway ... whatever the reason??

If it is a glitch then it needs fixing asap??