johndala

Hello again Caseynotes, just an update. After 5 weeks since my first message to IG, I sent another message yesterday to helpdesk. Their reply below. "Actually Sir first of all we would like to apologize for all the delays. What has happened is your wealth i.e. your Earnings and Savings must be higher to have an additional account. So if your total earnings and savings have increased then let us know. If you have any further queries, please do not hesitate to contact us." IG could have told me this 5 weeks ago or over the phone?. There is nothing on here to tell me that. As in my previous message on here, they sent me a basic MT4 form to fill in? (2 weeks ago) And, since I first became a client some 20 years ago my earnings and savings have increase 100 fold? IG declined me because of this, but never considered to ask me? And, I have more than enough money in my trading account to accommodate? I thought I would post this here just in case other traders have the same problem. IG trading platform is Excellent in my opinion, for spread betting shares and I will continue to trade with them but some of their services are very poor indeed, which surprise's me.

Spread bet account. I have already sent them screen shots of the accounts I can open but all I get back is IG sending me screen shots of what I should be getting . Have also said, there could be a problem and said what you said in one of your messages above....(helpdesk not bothered to read, if they had they had they would not have sent a screen shot back!)I have manually sign a form they sent me, why I don't know?, that was about two weeks ago now. And they have confirmed receipt of it. But that's it! no MT4 account still? I think it has been 4 weeks today Im more than happy with trading/spread betting with IG shares, and I make them money, I love Tradehub….But, to get correct answer from help has always been a bit of a problem, I've found. I keep getting told to come here and post Anyway, I wont go on, life's to short but I will post on here when IG sorts this out. Thanks Caseynotes, for all the advice, much appreciated.

I'm still waiting for IG to get back to me! Its been nearly 4 weeks and numerous messages and no reply? IG helpdesk saying, I shouldn't have a problem...But I am ...IG don't seem to be listening. And no-one getting back to me. From this experience All I can say is a very poor customer service... from a 20+ year client.

I'm still waiting...been like nearly two weeks! IG send me a MT4 form to fill in last week, which, all I had to do was sign it. I already have an SB account and have had one for like 20 years. This should not have been a problem for me, so I'm told by IG helpdesk...But it is! Anyway, Already opened another up with infinox, no problem...account opened and working. Took 3 days.

Just thought Id post an update. IG clearly never read all my messages I sent them. All they done was send me a screen shot, same as yours....said it was easy! Finally, after a week I get a mail just now telling me I have to manually fill in a APPLICATION TO OPEN A METATRADER 4 ACCOUNT? Then have to sign and email back. Very bad service me thinks.

Hello, I spread bet PLC, and they would fit your search. Some only move 5-6 points a day some move a lot more. Tights spreads...It all depends on market conditions but I think your find something there you like. You just got to search them out, and do little bit of research. And theres a lot! Even 5-6 point movement a day is Great, providing its moving in your direction And that over a number of days, weeks, months can add up to a nice profit!

I think my problem is different to yours, but there does seem to be something amiss ? Been waiting for 2 days now for IG to get back to me. But, in light of what's happening I think I can give them some slack.

That must be it for me as I'm all fine with my account. Once I know what went wrong my end I'll post here.

WoW! I never knew that! Yet I'm already trading successfully. Thank you again, I'll give them a call and moan Great help!

Thanks so much , I have messaged them but with everything going on I thought it would be a while before they got back to me. And I wanted MT4 for another type of trading I'm trying out, but thanks for the info.

Right, Ive got a "normal" spread betting account. Had one for a few years and spread bet PLC companies. That's all I use it for. I'm from England.

Sorry, below are the options I'm getting. Took a screen shot.

Hello, all I get are CFD, ISA, IG Smart Portfolio and share dealings. No more?

Me too! same problem. Have downloaded the IGMetaTrader MT4. But need a MT4 account, not my normal spread bet account. Help page said, its easy, just click on add MT4 account but no option.