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HannahL

IG Staff
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Everything posted by HannahL

  1. Hi , thanks for your post. If you'd like to change the base currency of your account, you'll just need to contact our helpdesk. They'll confirm you don't have any open positions and that if you have a balance, you're happy for it to be converted at the spot rate plus 0.3%. Thank you, Hannah
  2. Hello , thanks for your post and apologies for the delay in responding. Thanks to for providing the criteria required to become an elective professional with us. I would like to reassure you ( ) that we are not looking to obtain details of your trading accounts elsewhere for any insalubrious reasons, but rather just to confirm that your previous trading volume and sizes meet the required criteria. Any evidence you provide us will be used purely to verify this, and not stored for other reasons. We appreciate that the professional account type will not be accessible to all clients, however we are doing our best to be flexible where possible whilst adhering to the new ESMA regulations. Any further questions please do ask. Thanks, Hannah
  3. Hi again , thanks for your suggestions and feedback - these are good ideas! We are always trying to make improvements and add to our existing features and information, so I will log this with our website team. If you are looking for more detailed trade and order volumes, have you considered using our more advanced L2 dealing platform? If not, you can read more about it here. Thank you, Hannah
  4. Hi , That's right, the Stop - GTC order type provides the functionality many clients are looking for, however is not applicable to all international stocks, so is slightly restricted. Thanks, Hannah
  5. Hi , Yes, you would be able to switch back to a retail account by letting us know in writing. We'd then reclassify your account and any differences to margin/leverage etc would be applied. Thanks, Hannah
  6. Hi , thanks for your post. I wanted to make sure you've seen the original thread with regard to stop losses on share dealing accounts: read it here. We offer a GTC stop order type, which acts as a stop loss level, for UK stocks. Our own broker do not have the functionality to add a contingent stop loss or limit to a non-leveraged trade, hence we do not have this by default on our platform. You can of course always enter a stop or limit sell order to execute at your desired level, but for international stocks you would need to place this each day. With regard to the research and information on stocks - are you able to clarify exactly what you'd like to see? Our main share dealing and investments news page can be found here, and I'd encourage you to use this Community as a tool for generating discussion and ideas. Hope this helps! Hannah
  7. Hi , sorry to hear you're having chart issues. As mentioned, this is symptomatic of ongoing Telstra problems affecting some clients and users, however if you'd like our technical support team to take a closer look, please do contact them! Thanks, Hannah
  8. Hi , thanks for your post and welcome! If you are trading options, the deposit on the position will depend on whether you are buying or selling the option. If you are buying an option - either a call or a put - then this is essentially a limited risk trade, and your margin is the maximum you could lose. If you are selling an option, this is margined in the same way as if you were selling the underlying. Either way, your margin (deposit) is held aside while the trade is running, and released once the trade is closed in your favour. For equity options, you just need to call our dealing desk (0207 896 0000) for quotes and to trade, and they would be happy to discuss any aspect of the options with you. The reason we don't quote share option prices on the platform is simply because there are so many different strikes and expiries to list - once you have dealt however it would appear on your account to monitor. Please feel free to start a thread to discuss options trading on the Community! Thanks, Hannah
  9. Hello all, I'm not a prop leveraged trader myself, though I do have some long-term investments - including an IG Smart Portfolio - and some cryptocurrency to my name! I have a keen interest in tracking how markets react to geopolitical events, as well as following economic and corporate announcements and news in general. Hearing different traders' strategies and outlook on the markets is also very interesting. I'm here to support your journey at IG and get you talking to each other about the markets and how you all use our different platforms. Please don't be shy in starting a discussion! Any questions just shout, Hannah
  10. Hi , This feature is available on our new trading platform which is currently just available for spread betting accounts. The next phase to roll it out to CFD accounts is coming soon, so you'll be notified when this happens and be able to use this feature too. Thanks for your patience in the meantime! Hannah
  11. Hi , thanks for your post! I can confirm that our Australian share trading service is indeed not CHESS sponsored. Instead of this, we operate on the 'custody' model, which means that instead of you - the client - being personally listed on CHESS, it is a Citicorp nominee, with yje client being the ultimate beneficiary of the shares. This is the standard practice internationally, hence we we have chosen to operate in this way. There is no real change or implication for you as an IG client. To reassure any concerns you have regarding the safety of your holdings under such a custody model, we maintain any client shares completely segregated from IG or Citicorp's assets, and in the event of either company folding you would still receive your shares. I hope this clarifies, but please let me know if have any further questions. Thanks, Hannah
  12. Hi , thanks for the post and welcome! If you are trading shares on a spread betting account, you should still see a slight difference between the buy and sell prices when the underlying market is open. Our spreads are as low as possible, and are calculated as a percentage premium. Full details for share spreads can be found on our website here. Perhaps you were looking at prices when the underlying market has been closed? It's a good idea to do a few practice trades on your demo account so you can really get a feel for where your trade is executed and the movement between the buy and sell prices. I hope this helps, but if you have any more questions please just ask! Thanks, Hannah
  13. Hi and , sorry to hear you've been having technical difficulties! If you can't find the answer on here, please do get in touch with our technical helpdesk as they'll have a lot of things they can try to resolve the issue for you! They are available on +61 (3) 9860 1729 or helpdesk.au@ig.com, so please do get in touch when you can. Hope it gets sorted! Thanks, Hannah
  14. Hi , sorry to hear you were affected by the silver flash crash recently. I know this was a significant surprise for a number of our clients - and of course across the industry - and we have done our best to amend the low levels as per the subsequent CME corrections, so you should have seen corrections to your ledger. If you'd like us to take another look at your account, or discuss it again at all, please do get in touch with the helpdesk by phone, email or live chat, and we'd be more than happy to help. I appreciate that this resulted in large losses for some clients, but we do need to ensure we apply our margin policy in the same way across all clients with the same account type. If your account balance reaches a certain level, positions are closed in order to prevent further losses being incurred. The logic behind this is should the market affected keep dropping and we do nothing, clients could end up with huge losses running on their account. Please do get in touch if we can help any further. Many thanks, Hannah
  15. Hi again , I appreciate your comment about the justification for charging phone commission in such circumstances, thanks for your feedback here. The issue is, as an exchange re-listing like this is out of our control, we ourselves do suffer from the increase in broker charges for executing any trade unfortunately! We'd always be happy to look at trades on a case-by-case basis though, so please do contact the helpdesk when you're looking to trade and they can take a look for you. Thanks again, Hannah
  16. Hello again , Our equities desk have now confirmed that SoftBank Corp has ceased trading on XETRA and now trades on a Frankfurt exchange which we do not offer on the platform, hence why it has switched to being offline. If you'd like to trade out of your position, please do call the dealing desk on 0207 896 0000 so a dealer can do so for you, but please note that there would be a phone commission charge to cover the very manual process involved for us to trade on this exchange. I hope this answers your question, and apologies for any confusion caused. Do let me know if there is anything else I can do to help. Thanks, Hannah
  17. Hi , thanks for the post and apologies you are having trouble with the particular listing in your portfolio. I have contacted our equities desk and corporate actions team to see if they can shed some light on this and resolve it. I'm aware there has been an intermittent pricing issue on XETRA stocks today, but am waiting for a full answer and will revert as soon as I can! Thanks for your patience, and for your input. Hannah
  18. Hello all, I just wanted to offer some clarity on the points raised in this post. Firstly, there was no intention of surprising or tricking clients with the new minimum card deposits on our side - it's really not in our interest to do so and we will always carefully consider how best to communicate and implement any changes like this. I'd welcome any feedback on how you feel we could improve this process of course. One of the main changes, do remember, is that credit card and PayPal payments are now free of charge for depositing funds into your account, something we hope will improve your experience when adding money to trade. Also remember that if you would like to continue with the smaller minimum deposits, you can do so by bank transfer - this hasn't changed. As bank transfers can take longer to clear (even if you use a faster payment service, there is a more manual process to check and allocate deposits to your account), please always forward us proof of payment so that we can identify and accept your funds as quickly as possible. If you need any more information on the bank transfer procedure, please just ask. One of the main reasons for the increases to minimum deposits is actually to reduce or avoid the times when a client account falls into margin call, due to insufficient funds. We're aware that this can be a negative, frustrating or concerning experience, so the more funds you have as a 'buffer' against dropping into a deficit, the less likely you will find yourself on margin call, and the more secure your positions. I hope this provides more information and clarity for you all, but please do let me know any questions you have, or feel free to contact our helpdesk at any time. Thank you, Hannah
  19. Hello again all, I just wanted to pass on our apologies again for the technical issues experienced over the course of Friday and this morning. We treat any sort of technical problem as high priority, as of course it is in our best interests to have the platform fully functional for you our clients. We're also more than happy to acknowledge any issues which arise, and the reason we mentioned the ISPs' involvement was due to testing indicating that the issue lay with streaming over certain networks. We're confident everything is up and running again fully now, but please always get in touch should you think there are issues and we'll look into them as quickly as possible. Thank you once again for your patience, Hannah
  20. Hello all, thank you for posting on here and apologies that this technical issue is ongoing. We're investigating the root cause of the issue as a priority, and it does seem to be linked to Sky, TalkTalk, Hyperoptics and O2 customers. The live streaming is the main area affected on the IG platform, as reported. Short term fixes while we resolve this with the ISPs are to log in on your mobile 4G/3G rather than Wifi, as the data should stream fine if you have a good connection. You can also call our dealing line (0207 896 0000) for any live quotes and trades, although please do bear with higher than usual call volumes. Once again, our sincere apologies that this issue is ongoing. We're doing everything we can to liaise with the ISPs and to resolve this as quickly as possible. Thank you very much for your patience, and please let me know any more questions you may have. Hannah
  21. Hi , thanks for your post, and for your patience regarding this functionality. I've been liaising with our equities desk and am pleased to advise that we can now offer Stop-GTC orders for main session US stocks, as of Monday. You should see this order type when you log in and open a deal ticket on a US equity, so I do hope this enhances your trading experience with our platform! Any questions please do ask. Thanks! Hannah
  22. Hi and , thanks for the posts and welcome! Please do check out the Education section of our main website here which should provide you with a lot of information (guides, videos etc) to get you up and running with trading on our platform. We also have a whole host of threads within this Community already with discussion and information on trading how-to and strategies - just type in a key word to get started. Best of luck, and we look forward to hearing more from you on here! Thanks, Hannah
  23. Hi again Casey, Appreciate your feedback as always, and I believe one of our technical team will be in touch in due course to discuss further. Thanks, Hannah
  24. Hi , thanks for your post. Firstly, I just want to reassure you that we are not looking to discontinue ProRealtime charts in tandem with our own platform; if anything we will be working to improve the duality between the two, and our technical support team would be happy to discuss this with you further if you'd like! With regard to the free access, we have indeed reviewed our free offering of the advanced charting package. We ourselves are billed by IT Finance for the use of ProRealtime, and a business decision has been made meaning we are not able to offer the free monthly access to as many clients going forward. The minimum four trade rule which was originally the prerequisite for obtaining the free access has been amended slightly, so a simple enter-and-exit to reach the four trade count cannot automatically qualify you for the free access now. It would be really good to hear any feedback as to why you think the PRT charts are much better - we are aware they are much more advanced in a number of ways, but if there are specific features you like then perhaps our developers can look into them. Looking forward to hearing back from you. Thanks, Hannah
  25. Hi again , thanks for getting back to me! That's definitely a fair suggestion, and I will pass your feedback to the platform team so they can look to improve the guaranteed stop information for you all. Thanks again, Hannah
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