WarrenMunger
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Posts posted by WarrenMunger
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I only use the CFD platform. Here is a screenshot taken at 16:21 today:
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During the past couple of days the CFD update time has incorrectly shown 16:30, when the actual GMT was about 16:28. This is not a universal bug; the correct time has been shown against some of the markets.
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No account statements were emailed to me on 30 January 2019. When I attempted to download the missing statements after logging into my account, the following message was displayed: "Online statements are currently unavailable. Please try again later".
I have encountered this problem several times before when trying to download statements. Please could this technical error be fixed as soon as possible.
Thank you.
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During the past couple of days, this message is often displayed when I click on "My IG" in the new platform pull down menu:
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I did not receive a statement for one of my CFD accounts this morning. The historical statements have also been unavailable all day.
When will this be rectified please?
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An example of the strange price pre-market quote for 3M (MMM).
Wednesday morning, 22 August:
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2 hours ago, WillA said:@WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info.
Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/
Will
As mentioned previously, the problem arises when I have a position open in the US stock 3M (All sessions), stock symbol: MMM.
Did the software team test that scenario? Before the market opens it has an unusually wide spread for a large market cap. stock. There are also occasional instances when the sell price for MMM is shown as $0.01 (it only lasts 1-2 seconds but the software error is reflected in the profit/loss total).
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Check that you have installed the latest version of the IG app.
In Settings check that the IG Trading settings has Face ID switched on.
In Settings>Face ID & Passcode, the IG Trading app should be listed. Again check that it is switched on.
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I have been able to log into the IG app on the iPhone using Face ID for many months.
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Occasionally the sell price for US Stock 3M (ticker MMM) in pre-market is mistakenly shown as $0.01, which results in incorrect losses being displayed on any open positions in the stock. Although this error only lasts for a second or two, the problem has recurred for several months.
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Please could you advise me when this technical error will be rectified. The total sum for my open positions is still showing incorrect arithmetic.
The problem seems to occur in UK morning sessions when I have open positions in 'All Sessions' US stocks (i.e. 3M, ticker MMM).
This is quite a fundamental technical problem which should be solved ASAP.
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This is a screenshot from the afternoon session, after the US market had opened. Assuming the $45 dollar profit converts to approximately £35, the total figure of £56.89 is incorrect.
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I have opened new positions this morning. Unfortunately the software bug is still persisting. As the download indicates, the total figure is incorrect.
I do not know whether the problem is resolved when the US market opens.
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I currently only have one open position in that account, so do not know whether the addition function is still incorrect.
Once I have opened more positions I will advise you if the problem is persisting..
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During the past few days the total figure for my current open positions is showing an incorrect sum. I have attached an example from this morning. Note that two of the open positions are in USA stocks (pre-market).
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For the second time recently the CFD statement I received as an email attachment could not be opened as the file was damaged.
When I went online to download the current statement, those were unavailable to be viewed.
Please could you check the technical quality of the PDF statements before they are sent to customers.
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For many months the pre-market sell price for CFDs in 3M (MMM) temporarily shows as only 1 cent. The sell price of $0.01 is also temporarily reflected in the profit/loss of any open CFD positions currently held in the stock.
Please can this long-standing software problem be resolved?
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For many months the pre-market sell price for CFDs in 3M (MMM) temporarily shows as only 1 cent. The sell price of $0.01 is also temporarily reflected in the profit/loss of any open CFD positions currently held in the stock.
Please can this long-standing software problem be resolved?
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Whilst the banding to the workspace tabs is not visible in Google Chrome, the graphics bug in varying font sizes still occurs with the different web browser.
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The grey banding to the workplace tabs is still visible. In addition the font sizes for the sell and buy prices are different for various stocks (see attachment). Is this a beta release?
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During the last few days, the tabs in the new trading platform show grey bands. This only occurs in the Safari web browser (version 11.0.3). The banding is not visible when the trading platform is used with Google Chrome.
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The problems have not been resolved:
My positions closed earlier than 18th September cannot be seen.
The funding for positions closed in September are incorrect (the funding has increased).
Commissions are not deducted from any of the closed positions.
Consequently the closing total for each position is incorrect.
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Please can we have an update on rectifying the problems with the P&L history statements. This problem has persisted for about 10 days now and was apparently being investigated as a priority by the incident team!
Positions closed earlier than 18th September cannot be seen.
The funding for closed positions is incorrect.
The closing total for each position is incorrect.
The funding still increases each day, despite the fact that positions have been closed some time ago!!
Accurate P&L accounts are a fundamental requirement. I simply cannot trust the data being presented on the screen at the moment.
This is very poor customer service by IG.
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This issue with the trading statements has still not been resolved after nearly 10 days. Very disappointed with the service provided by IG.
Update time bug
in IG Technical Support - Platform and App Help
Posted
The problem is still persisting. This is a screenshot from about noon today.
Is anyone from IG Technical Support investigating please?