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WarrenMunger

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Posts posted by WarrenMunger


  1. No account statements were emailed to me on 30 January 2019. When I attempted to download the missing statements after logging into my account, the following message was   displayed: "Online statements are currently unavailable. Please try again later".

    I have encountered this problem several times before when trying to download statements. Please could this technical error be fixed as soon as possible.

    Thank you.

     


  2. 2 hours ago, WillA said:

    @WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info.

    Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/ 

    Will

    As mentioned previously, the problem arises when I have a position open in the US stock 3M (All sessions), stock symbol: MMM. 

    Did the software team test that scenario? Before the market opens it has an unusually wide spread for a large market cap. stock. There are also occasional instances when the sell price for MMM is shown as $0.01 (it only lasts 1-2 seconds but the software error is reflected in the profit/loss total).


  3. Occasionally the sell price for US Stock 3M (ticker MMM) in pre-market is mistakenly shown as $0.01, which results in incorrect losses being displayed on any open positions in the stock. Although this error only lasts for a second or two, the problem has recurred for several months.

     

     

     

     

    3M.jpeg


  4. Please could you advise me when this technical error will be rectified. The total sum for my open positions is still showing incorrect arithmetic.

    The problem seems to occur in UK morning sessions when I have open positions in 'All Sessions' US stocks (i.e. 3M, ticker MMM).

    This is quite a fundamental technical problem which should be solved ASAP.

    bug.jpeg


  5. For the second time recently the CFD statement I received as an email attachment could not be opened as the file was damaged.

    When I went online to download the current statement, those were unavailable to be viewed.

     

    Please could you check the technical quality of the PDF statements before they are sent to customers.

     


  6. Please can we have an update on rectifying the problems with the P&L history statements. This problem has persisted for about 10 days now and was apparently being investigated as a priority by the incident team!

     

    Positions closed earlier than 18th September cannot be seen.

    The funding for closed positions is incorrect.

    The closing total for each position is incorrect.

    The funding still increases each day, despite the fact that positions have been closed some time ago!!

     

    Accurate P&L accounts are a fundamental requirement. I simply cannot trust the data being presented on the screen at the moment.

     

    This is very poor customer service by IG.

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