WarrenMunger
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Posts posted by WarrenMunger
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I have the same technical issue. No news feed since August 24.
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2 hours ago, WillA said:
@WarrenMunger we have not been able to replicate this issue in our test environment or work out why this is happening based on current info.
Please send me a screenshot by direct message of your entire platform when P&L is incorrect so we can see balances at the top also: https://community.ig.com/messenger/compose/
Will
As mentioned previously, the problem arises when I have a position open in the US stock 3M (All sessions), stock symbol: MMM.
Did the software team test that scenario? Before the market opens it has an unusually wide spread for a large market cap. stock. There are also occasional instances when the sell price for MMM is shown as $0.01 (it only lasts 1-2 seconds but the software error is reflected in the profit/loss total).
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Check that you have installed the latest version of the IG app.
In Settings check that the IG Trading settings has Face ID switched on.
In Settings>Face ID & Passcode, the IG Trading app should be listed. Again check that it is switched on.
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I have been able to log into the IG app on the iPhone using Face ID for many months.
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Please could you advise me when this technical error will be rectified. The total sum for my open positions is still showing incorrect arithmetic.
The problem seems to occur in UK morning sessions when I have open positions in 'All Sessions' US stocks (i.e. 3M, ticker MMM).
This is quite a fundamental technical problem which should be solved ASAP.
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I currently only have one open position in that account, so do not know whether the addition function is still incorrect.
Once I have opened more positions I will advise you if the problem is persisting..
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News Feed not updating
in IG Technical Support - Platform and App Help
Posted
Poor service by IG. They should keep their customers properly updated about any technical issues, rather than customers having to ask. The Help & Support web page stating 'All Systems Operational' is plainly inaccurate.