Mungo

It doesn't look like much has changed since September. Support is glacial at the moment. The IG system deactivated my demo system (but kept my live system up) at the weekend so i emailed support as no one was picking up the phone and I gave up after 30 minutes. 3 days later I called support again and gave up after another 30 minutes of no one picking up the phone. I tried the live chat but it took another 34 minutes to get someone to respond to that. The support person could not see the original problem/question I had typed in so I had to type it again and finally another 39 minutes later my problem was resolved. Yay! Thank goodness it was just a technical problem. For the hell of it I called the trading desk to see if the response time was any better there.15 minutes later I gave up waiting. What if I had a problem with a trade and wanted the trade desk to close that trade....good luck with that! OK IG, can you please hire some more staff?