Laa

A CREST form is for shares held in your name---you need to send the share certificate. They charge serious money for the privilege. It is not for transferring an entire account held elsewhere. I am surprised that IG don't monitor these pages. Any company that cares about solving problems and getting customer service right would be doing so, and stepping in with assistance.

Thank you. I just had a conversation with someone on the help desk. I was told that I needed a CREST form (for moving shares held in certificated form into a broker's account). I explained why that wasn't appropriate (I am moving a whole account, with cash and many shares that aren't in my name as they are held in a nominee account with another broker). She said that she would look into it and email me back. She has, but has sent me another CREST form. I am contacting another broker now. It is too bad that IG don't have someone on the help desk who can help...or someone who can flag up tech that doesn't work. I thought IG were different. I own shares in IG....

I am having the same problem...and no one has responded. Did your problem get solved, or shall I give up and move the shares to another broker? It has been 5 days. I am leaving the current broker due to customer service issues... Something went wrong. Try again

Mid July is quite late. Why does IG take so much longer than other brokers?