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theSarayiahpost

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About theSarayiahpost

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  1. It is disgraceful what they have done. And today they are now scrapping how they calculate the margin if you have a guaranteed stop - basically you have to pay the normal margin requirement regardless - another outrageous step. As IG can't do enough to ***** off its clients.
  2. Hannah As I said very bluntly to you on the phone. You are speaking utter rubbish. The reason why IG did this is to force certain clients from trading with them. That is the only reason. The so called 'trying to help clients from going into margin' by raising the minimum deposit is incredulous. Don't try and justify what your firm has just done. It is disgraceful as are your lies.
  3. Thank you for the experiment. Which bank did you make the transfer from and you don't know whether it will be like that for future deposits. Also, that isn't the point Chris. It isn't instant and we shouldn't have to jump through hoops or over hurdles in order to give a company our business. If people were to complain in enough numbers then IG would be forced to retreat as if everyone costs them £500 by going to the Ombudsman - how many complaints would they suffer before it starts hurting them financially.
  4. Make a complaint Magpie. If everyone who is unhappy with this - who quite rightly think it is very unreasonable, unfair etc make a complaint to the ombudsman then that hits IG where it hurts, as it costs them £500 every time someone makes a complaint to the Ombudsman. First port of call is to complain to compliance - compliance@ig.com and then wait for their response. They should then give you the option to go to the ombudsman and then do so - call the ombudsman on 0800 023 4567. You simply make your complaint over the phone. It is that simple.
  5. I have just made a complaint to the Financial Ombudsman. You need to complain to compliance@ig.com first and wait for their response. If their response is the same as the one I received they will say you can go direct to the ombudsman now or wait up to 8 weeks for their compliance team to investigate. I went to the Ombudsman, which is very simple. You just speak to them on the phone and they open a case for you there an then - the number for the ombudsman is 0800 023 4567 and if enough people do that then maybe IG will get the message and it costs IG £500 every time someone makes a complaint to them.
  6. If you are too, then make a complaint to the financial ombudsman. I am and the more who do the more it will show IG that they can't treat their clients with contempt.
  7. I used to trade with IG a lot and also introduced clients to you, but since you have made numerous negative changes I stopped trading with your company. One of these negative changes was the introduction of a minimum deposit of £100 by debit or credit card when funding ones account. I would like IG to scrap this and if a minimum is necessary make it £10 and no more than that. Ex. if a trade I am wanting to take only needs £40 margin - I am being forced to fund my account with a £100 and then it will take 3 days just to have the £60 go back to my bank account. As you are now making some very positive changes (reduced spreads on forex and gold and free guaranteed stops) then if you scrap the minimum deposit I would probably come back to trading with you at lease for some instruments.
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