MW86

Great thank you! That is a great temporary fix, but I’m still confused as to why this change has happened? I can’t manage trade position sizes via the mobile app at all and now only via the IG terminal EA. Is anyone having similar issues? Really need an ETA when this will be fixed or a permanent resolution.

Thank you that’s great, I never knew they were available. However I’m unable to install them as I can’t have more than one EA running on a chart at a time. I don’t understand why this is happening and it’s only started happening in the last 12 hours. It must be from the IG side as they control the positions sizes etc. Any advice would be great as this is a pretty frustrating update.

Thank you for you quick response. I don’t seem to have the above in my terminal. And where do I find the apps pack download? Sorry to be a pain..

Hi all, Trying to reduce my position on MT4 by half from 0.20 to 0.10 but the box is greyed out on the terminal and won’t let me. On the mobile app this option isn’t even visible anymore. It allowed me to make this change yesterday, so I’m a little panicked I’m currently trying to partially close a position on the US30 and I’m based in the U.K. I’ve closed my terminal down and restarted it, the mobile app is up to date but it’s not made any difference. Any advice or help would be really appreciated.

Yes sorry, the main trade terminal used on a Mac or PC. Yeah I thought that might have been a reason, but it didn’t matter what I tried it just kept giving me that error. Thanks for your help with this and if it happens again I’ll try what you’ve suggested. If it fails again I’ll contact IG.

Hey! Thank you for your response The number 67 sounds a lot but my MT4 platform has been running 24 hours a day for the last 20 days straight on an Azure VPS. Is that number still quite high for that time period? I could still place new trades last night, but any existing trades I wished to edit in any way would display the Off Quotes error. I was able to edit them at around 2am this morning, but at the time it was very frustrating. Ok that’s great, next time it happens I’ll be sure to try what you’ve mentioned.

Can anyone give me any assistance with this please?

Tried to adjust my stop loss on my position in the FTSE this evening via the MT4 app and desktop dashboard and every time I try too I receive a message “off quotes”. I have a decent internet connection (100mbps) at the time of writing this, and the MT4 terminal in the bottom right hand corner shows 45769/67KB. what’s going on? Is anyone else having issues?