PaulRP

Similar problems here since yesterday. iPad App stopped showing any price movements, account balance, and charts very jerky and unusable. The Web interface is also jerky and unusable (on certain FX charts) and drawings intermittently disappear. For some unknown reason, the iPhone App is unaffected. All of this needs sorting out quickly.

I'm having a problem with my charts, whereby when I click on a tab, the candles on the chart are not showing their wicks. This is corrected by refreshing the page, or changing time frame. But if I select another tab, and then go back to the original tab, the problem is present again. I have tried cleaning my browser cache, deleting cookies, resetting my broadband connection, and even changing my DNS service. None of that works. Does anyone have any suggestions?

I have noticed that there tends to be a squeeze, of an average of 30 pips (smallest I seen in backtesting is 9 pips, and the largest is 119 pips) in the last 5 minutes on WTI, before the new day begins. Tonight, the squeeze was only 14 pips, once the spread in taken into account. That is a great trading opportunity. As for the closed periods, I want to be able to ensure that I'm not left holding a trade into the close, and having to stay up an extra hour to complete it. If I know the closed periods, I and plan accordingly.

I'm a long time FX trader who has recently started to trade WTI. I have noticed that unlike FX pairs, which start their new day at 10pm, and trade 24 hours a day, WTI appears to start a new day at 19.30 BST, and closes between 22.00-23.00 BST. Is the 22.00-23.00 the only close, and do other commodities start their new day at 19.30? I'm finding this information hard to find on the IG site

Here's an example of a really poor Autochartist signal. Note the insane Risk/Reward ratio. Plus, a 3 pip trade should never appear as a signal.

Beware I've already raised this with my premium client manager a few weeks ago, but I thought it would be worth flagging up an issue that I've seen over the last couple, here. I'm an experienced and profitable trader, so I haven't been too badly hurt, but I've noticed that Autochartist signals, particularly on EURUSD are all over the place for the last month or so. This morning they issued both a Long and Short signals simultaneously, less than two hours after IG's European Session email was sent, which gave an Autochartist Long signal on this pair. As far as I can see, market conditions hadn't changed to justify a short signal. This is now a fairly regular occurrence. At other times, their signals offer a Risk/Reward ratio that are so poor that not sane trader should take the trade. Please be careful when looking at these signals, folks. It could get very expensive.